Call centre representative jobs in United Kingdom

Position: Funeral Operations Team LeaderLocation: Chaplin Road Care Centre, SudburyJob Type: Full-time, permanent - 40 hours per weekSalary: £34,840.00 per annumWe're looking for a compassionate and reliable individual to join our team at Chaplin Road Care Centre as a Funeral Operations Team Leader (FSO Level 3) . This role offers the chance to support families at one of life's most sensitive moments, playing a key part in delivering respectful, meaningful services that truly make a difference.Shift PatternsThis role is based on a rotating shift pattern across our London centres, which includes:4:00 AM - 2:00 PM2:00 PM - 00.00 AMFlexibility is essential, as the role will involve out-of-hours support.Why This Role MattersAt Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.The RoleYou'll support every stage of the funeral process - from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence. As a representative of both your local branch and the wider Dignity Group, you'll help maintain our trusted presence in the community.You'll support your team through training and mentoring, stay up to date with all training requirements for the role and actively be the main point of contact for all Funeral Service Operatives within your branch and team. Conducting regular one to ones, team meetings and supporting the Funeral Director within your branch.Key Responsibilities: Support the Care Centre Manager/Service Delivery Lead and lead with diary coordinationOversee the training and mentoring of the Level 1 and Level 2 Funeral Service Operatives in your teamCarry out one to one's with the Funeral Service Operatives within your team, ensuring consistency and all training and development needs are metParticipate in an out-of-hours on-call rota (including nights/weekends) to support families including, taking first calls and lead on inter cares.Complete Garage orders to support operational efficiency and able to lead back of house, including service deliverySupport the Funeral Director in delivering a seamless service and ceremonial workManage the rotas and staffing to ensure cost of funeral delivery is managed and overtime and casual staff usage is in line with the business requirementsPrepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishesAbout YouWe're looking for someone who: Confident in overseeing team training, mentoring and conducting regular 121'sHas experience within a Team Leader or shift management roleDemonstrates empathy, professionalism, and composure under pressureHas a respectful, caring approach when supporting both colleagues and familiesIs physically capable of manual handling tasks, including lifting and carryingIs comfortable working in direct contact with the deceased in a variety of conditionsIs reliable, flexible, and able to work outside standard hours when neededTakes pride in presenting themselves in a professional and dignified mannerHolds a Full UK Driving Licence (essential)No previous funeral experience is necessary, however experience within a management role is essential - Full training will be provided in line with Dignity's training and induction program.What We Offer A fulfilling and meaningful role supporting families in your communityFull training and personal development opportunities30 - 33 days annual leave, inclusive of bank holidaysUniform and all necessary equipment providedCompany pension and life assuranceAccess to an employee assistance programme for wellbeing supportAnnual company bonusWe wouldn't be able to provide this essential service without the dedication of our people. If you'd like to join a compassionate team committed to delivering the highest standards of care - we'd love to hear from you.What are the next steps?To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!About UsWe are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.FCA StatementWe're regulated by the FCA, so some roles may be subject to background checksEquality, Diversity and Inclusion StatementWe know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us knowAny unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.*Internal reference - FSO Level 3*TPBN1_UKTJ

Division: Davies Property Claims Department: MCL Location: Home Based- To Cover South East UK, Home Counties M25?? About the Role As a Senior Manager within our Major & Complex Loss (MCL) team, youll be at the forefront of handling some of the most challenging and high-value property claims in the industry. From High Net Worth portfolios to major domestic and commercial lossesincluding subsidence and escape of oilyoull bring expertise, leadership, and exceptional client service to every case. This is a role for someone who thrives on complexity, enjoys autonomy, and takes pride in delivering outstanding technical and customer outcomes. Youll be a trusted representative of Davies, working closely with prestigious clients, brokers, and policyholders while helping shape the future of our MCL offering. What will your day look like:What Youll Be Doing Managing a diverse portfolio of High Net Worth, Major Loss, and complex property claims with precision and professionalismMeeting and exceeding the demanding service standards of our MCL clientsDriving progress on all cases, ensuring timely, accurate, and high-quality outcomesApplying and championing company systems, processes, and best practicesTailoring your approach to meet the unique needs of individual clientsProducing clear, insightful, and technically robust reports and correspondenceBuilding strong, trusted relationships with clients, brokers, and stakeholdersCommunicating proactively with all parties to keep cases moving smoothlyWorking collaboratively within a high-performing team to deliver exceptional resultsSupporting business development by strengthening existing relationships and identifying new opportunitiesLeveraging the wider Davies Group to enhance the policyholder experienceParticipating in a 1-in-3 on-call rota for out-of-hours support for a key client#INDUKIKnowledge and Abilities: Proven experience in a similar loss adjusting role, ideally with exposure to High Net Worth and major lossesProgress toward (or completion of) ACILA, FCILA, or equivalent professional qualificationsOutstanding interpersonal and communication skillsA calm, dependable, and persistent approachespecially under pressureA flexible mindset and the ability to adapt to shifting prioritiesA track record of delivering high-quality technical work in a fast-paced environmentA full, clean driving licenceWhy This Role Matters Youll be a key figure in delivering the exceptional service that Davies is known for. Your expertise will help clients navigate some of their most challenging moments, and your leadership will help strengthen our reputation in the complex loss arena. This is a chance to make a real impactprofessionally, commercially, and personally. Benefits Career & Purpose Davies Innovation LabLeadership training programmeFunding for professional qualificationsThrive at Davies; learning opportunitiesEnvironmental & Social The Davies FoundationLocal charity fundingPennies To HeavenEmployee Resource GroupsEmployee volunteering programmeFinancial Health Pension, 5% employee and 5% employer contributionMy Choices at Davies provides; High Street discounts and Financial wellbeing hubLife assurance: x4Refer a FriendCycle to Work SchemeLease car salary sacrificeDavies Incentive PlanEnhanced maternity, paternity and adoption payMental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focusDiscounts with 100's of UK retailersEAP; 24/7 confidential helpline25 days holiday, increases to 26 days after 5 years and 27 after 10 yearsFlexible workingDress for your dayInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriageFlexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental planAbout Davies We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.TPBN1_UKTJ

We are recruiting now for results driven Sales Advisors to join a passionate & vibrant team! If you are passionate about travel and would like to be part of creating someone elses Dream Holiday / Travel experience', then this role could be perfect for you This Sales role involves handling INBOUND telephone & web enquiries - No cold calling! Although a natural flair for sales is required you will receive a 4 week onboarding / training programme to give you all the tools & information you require to hit the ground running ..... For top performers there will be future opportunities to visit international offices! About the Sales Advisor Role: Basic salary of £25K per annum + uncapped commission. Realistic OTE £30K-£40K in Year 1 and Year 2 and beyond £40K-£60K Other benefits include staff discounts / offers on retail & travel, medical healthcare cash plan, additional annual leave linked to length of service. You will be working on a 5 out of 7 day rota basis between the hours of 8.45am-8pm Permanent role Based in Royal Wootton Bassett (car parking on-site) Sales Advisor Role Duties: Handle a mixture of inbound sales calls and Web site driven leads, identify customer needs using a sales approach Build rapport quickly and recommend tailored cruise-and-tour holiday packages Present complex, high-value itineraries with confidence and expertise Create meaningful customer engagement, overcome objections, and close sales Offer alternative solutions when original itineraries do not align with client preferences Finalise accurate calculations for the cost of holiday packages & complete booking administration with precision and compliance Collaborate within a high-energy sales team to drive collective performance Adhere to call centre compliance standards, including ABTA regulations, and data protection policies Skills required for the Sales Advisor Role: First class customer service skills Sales experience within a call centre environment is desirable Excellent written and verbal communication skills Ability to establish rapport with customers and build relationships Be highly motivated & results orientated Good working knowledge of Microsoft software & ability to manage multiple systems Ideally you will have sales experience in travel, retail or luxury / premium brands, but full training will be provided If you are you ready to embark on a journey selling bespoke travel packages then we would love to hear from you You may have worked in the following capacities; Sales Associate, Sales Representative, Retail Sales consultant, Luxury sales specialist, Customer service Associate, Sales Consultant, Brand Ambassador, Retail Associate, Sales Advisor, Showroom Sales Representative, Call Centre Advisors TPBN1_UKTJ

Self-Employed Field Sales Representative Uncapped Commission | Qualified Appointments Provided | OTE £40,000£45,000+ (Year One) Build a Career Where Your Success Has No Limits Are you driven, ambitious and motivated by earning potential? Would you like to represent premium British-made healthcare products that genuinely improve people's lives? At Adjustamatic , we're looking for confident, customer-focused individuals to join our growing field sales team. Whether you already have field sales experience or you're looking for an opportunity where hard work is rewarded, we'll provide the training, support and qualified appointments you need to succeed. With over 60 years of British manufacturing excellence , Adjustamatic has helped thousands of customers improve their comfort, mobility and independence through our award-winning range of adjustable beds, riser recliner chairs and our exclusive Cycloidal Therapy productsthe UK's only medically certified Class IIa therapy of its kind. If you're ready to take control of your earnings, we'd love to hear from you. What You'll Receive ? Qualified appointments booked for you by our experienced in-house call centre no cold calling ? First Year OTE of £40,000£45,000 , with uncapped commission ? Earn up to 23% commission , paid weekly ? Initial fuel allowance ? Performance bonuses ? Exciting incentives, rewards and industry-leading conventions ? Opportunities to represent Adjustamatic at exhibitions and national events ? Fully funded residential induction and sales training in North Wales ? Ongoing coaching, mentoring and development from experienced sales professionals Your Role As an Adjustamatic Field Sales Representative, you'll: Visit customers in their homes at pre-booked appointments Build rapport and understand each customer's individual needs Demonstrate our market-leading therapy and mobility products Recommend the best solution with honesty and professionalism Guide customers through the purchasing process while delivering an exceptional customer experience What We're Looking For We're interested in people with the right attitude as much as experience. You'll be: Motivated, ambitious and self-driven A confident communicator who enjoys meeting people Professional, trustworthy and customer-focused Comfortable working independently and managing your own schedule Essential Full UK Driving Licence Access to your own vehicle Willingness to undergo a DBS check Desirable Previous field sales or direct sales experience (Don't worry if you haven't sold in this industry beforewe provide full training.) Why Choose Adjustamatic? This isn't just another sales role. It's an opportunity to build a long-term career with a respected British manufacturer whose products genuinely transform people's lives. You'll enjoy the freedom of self-employment, uncapped earning potential, qualified appointments provided for you, and the backing of an experienced team committed to helping you succeed. If you're looking for a role where your effort directly determines your income, Adjustamatic is the place to build your future. Job Details Job Type: Full-Time, Self-Employed (Commission Only) Expected Earnings: £40,000£45,000 OTE in Year One (Uncapped) Location: Field-Based / On the Road Benefits Weekly commission payments Performance bonuses Qualified appointments provided Flexitime Company events Residential sales training programme Ongoing coaching and support Sales incentives and rewards TPBN1_UKTJ

Our client welcomes graduates and candidates with any previous work experience in the following roles: customer service, sales representative, sales executive, direct sales, field sales, retail, call centre, bar work, hospitality, front of house, direct marketing, sales assistant, canvassing, and an

Our client values candidates from a wide variety of backgrounds, they particularly welcome individuals with experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, call centre, call cent

As the Customer Service Representative. Care deeply about the customer and delivering a great service. You will act as second‑line support, resolving escalations from our outsourced call centre or direct queries from customers (EV drivers) themselves via email or our back‑office ticketing system