Front of House Team Member - East Taverns - London

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  Customer Service Assistant

  36 minutes ago

  £14–£92 hourly

  Full-time

  London

  Location: Elizabeth Line Stations Pay: £14.92 per hour Job Type: Flexible / Part-Time Weekend Availability: Required About the Role We are currently recruiting Customer Service Advisors to work at stations across the Elizabeth Line. The role is ideal for people who enjoy helping customers, are reliable and professional, and can work flexibly across different shift patterns. Key Responsibilities • Provide excellent customer service to Elizabeth Line passengers., • Assist customers with journey information, directions and general enquiries., • Support passengers who require additional assistance., • Provide a welcoming and professional presence at the station., • Assist with managing busy passenger flows when required., • Report incidents, faults or customer concerns to the appropriate team., • Work closely with station and operational colleagues., • Follow all station, safety and customer service procedures. Shift Requirements Due to the operating hours of the Elizabeth Line, flexibility is essential. • Early morning shifts from approximately 05:25, particularly at Custom House and Canary Wharf., • Late shifts finishing as late as approximately 00:39., • Weekend availability is required, particularly Saturdays and Sundays., • Candidates must be able to reliably travel to and from the station for early morning and late-night shifts., • Flexible availability across different days and shift patterns is highly desirable. Ideal Candidate We are looking for people who are: • Friendly, approachable and customer-focused., • Reliable and punctual., • Professional in appearance and behaviour., • Confident communicating with members of the public., • Able to work independently and as part of a team., • Flexible and willing to work weekends., • Local to the Elizabeth Line stations or able to reliably travel for early starts and late finishes. Previous customer service, retail, transport or security experience is desirable but not essential, as full training will be provided. Pay & Benefits • £14.90 per hour, • Flexible working opportunities, • Work across the Elizabeth Line network, • Weekend and additional shift opportunities, • Experience within the London transport and customer service environment If you are reliable, flexible and enjoy helping people, apply today to join our Customer Service Advisor team on the Elizabeth Line.

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• Divalentinecalver Recruitment Ltd

  

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• Hays Specialist Recruitment Limited

  

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  Your new companyA well established and growing accountancy practice with a strong reputation for delivering high-quality accounting, tax and advisory services to a diverse portfolio of SMEs and private clients. The firm combines a supportive and collaborative culture with ambitious growth plans, offering a genuine opportunity for individuals to develop their careers, take on responsibility and build long-term relationships with clients in a friendly and professional environment. \n Your new roleKey Responsibilities \n\n • Prepare statutory accounts for a range of small and medium-sized businesses.\n, • Review accounts prepared by junior members of the team.\n, • Oversee bookkeeping and VAT compliance work.\n, • Prepare and review personal tax returns.\n, • Manage client relationships and provide proactive advice.\n, • Delegate work effectively and support the development of junior staff.\n, • Ensure work is delivered accurately and within agreed deadlines.\n\n What you'll need to succeed \n\n • ACA or ACCA qualified.\n, • Minimum of 3 years' post-qualified experience within an accountancy practice.\n, • Strong experience preparing accounts for SMEs.\n, • Sound knowledge of accounts preparation, VAT and personal tax.\n, • Excellent communication and client management skills.\n, • Ability to prioritise workloads, manage deadlines and lead others effectively.\n\n What you'll get in return \n\n • Competitive salary and benefits package.\n, • Hybrid and flexible working patterns.\n, • Varied and interesting client portfolio.\n, • Supportive and collaborative team environment.\n, • Genuine opportunity for career progression and increased responsibility.\n, • Exposure to both accounts and tax work within a growing practice.\n\n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

• Robertson Bell

  

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  A leading, internationally recognised higher education institution is partnering exclusively with a specialist recruitment firm to appoint a Head of Management Accounting on a permanent basis. \n This is an exceptional opportunity to join a large and complex organisation in a senior finance leadership position at a pivotal time. The organisation is investing significantly in the future of its Finance function through the implementation of a major cloud-based ERP system, enhanced business intelligence capabilities and the modernisation of its management accounting processes. \n As Head of Management Accounting, you will play a central role in shaping this transformation while leading a high-performing team responsible for delivering financial insight across a broad non-academic and professional services portfolio. \n The role \n\n • Lead and develop a high-performing management accounting function of 11 finance professionals, creating a collaborative, high-performing culture centred on continuous improvement and exceptional customer service.\n, • Oversee management accounting and financial reporting for more than 30 support service departments, responsible for approximately £320m of annual expenditure and £185m of capital investment programmes.\n, • Lead budgeting, forecasting and month-end reporting, ensuring timely, accurate and insightful financial information that supports strategic decision-making across the organisation.\n, • Act as the finance lead for the continued optimisation of a major cloud-based ERP system, driving process redesign, standardisation, automation and the adoption of AI to improve efficiency and reporting capability.\n, • Oversee financial accounting and statutory reporting for key subsidiaries, while leading external audit activity and ensuring compliance with relevant accounting standards, including FRS 102.\n, • Partner with senior leaders across Finance and Professional Services, providing commercial insight, challenging assumptions and influencing strategic decision-making.\n, • Work closely with the Finance Business Intelligence team to further develop reporting capability through Power BI and data-driven insights.\n, • Champion continuous improvement by reviewing existing processes, strengthening controls and embedding best practice across the management accounting function.\n\n Essential criteria \n\n • Fully qualified accountant (ACA, ACCA, CIMA, CPA or CCAB).\n, • Proven leadership experience managing and developing finance teams.\n, • Strong management accounting, budgeting and forecasting expertise within a large, complex organisation.\n, • Experience leading process improvement, harmonisation and finance transformation initiatives.\n, • Excellent stakeholder management skills, with the ability to influence and challenge senior leaders.\n, • Strong technical accounting knowledge, including FRS 102.\n, • Excellent analytical skills, attention to detail and the ability to communicate complex financial information clearly.\n\n The opportunity \n This is an opportunity to join a highly respected, complex institution and play a key role in the continued development of its Finance function. You will have the opportunity to influence transformation, develop a talented team and work closely with senior stakeholders across the organisation. \n The role offers an outstanding working environment, genuine opportunities for professional development and a comprehensive reward package designed to support career progression, wellbeing and work-life balance. \n Benefits include \n\n • Hybrid working, with 2–3 days per week office-based.\n, • Competitive pension scheme.\n, • Generous annual leave entitlement, plus additional organisational closure days and Bank Holidays, with the option to purchase additional leave.\n, • Comprehensive health and wellbeing support, including an Employee Assistance Programme, discounted sports facilities and occupational health services.\n, • Excellent family-friendly policies, including enhanced parental and carers' leave and childcare initiatives.\n, • Extensive learning and development opportunities to support long-term career progression.\n, • A wide range of employee discounts, travel schemes and lifestyle benefits.\n\n Apply now \n If you're an ambitious finance leader looking for an opportunity to shape the future of management accounting within a complex, internationally recognised institution, we'd love to hear from you. \n This is a permanent, full-time position based at the organisation's London campus, operating on a hybrid working model. \n Applications close on 6 September, with interviews scheduled for 16 September.

• Robertson Bell

  

  Financial Accounting & Audit Manager (Remote)

  20 days ago

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  Financial Accounting & Audit Manager \n Fully Remote | International Development Charity | Up to £70,000 | Permanent \n Lead statutory reporting. Drive audit improvement. Influence financial accounting across a complex international organisation. \n We're partnering with a globally recognised international NGO to recruit a Financial Accounting & Audit Manager. This is an outstanding opportunity to take ownership of statutory financial reporting and external audit within a large, complex international environment. Reporting into the Head of Financial Control, you'll lead a specialist financial accounting team whilst working closely with finance colleagues across multiple countries to strengthen reporting, improve audit readiness and embed best practice. \n This is far more than a traditional financial accounting role. It offers the opportunity to combine technical accounting expertise, leadership, international stakeholder management and change in a genuinely global organisation. \n What you'll gain \n\n • A genuinely global role, partnering with finance teams across multiple countries and influencing how financial reporting is delivered worldwide.\n, • The opportunity to lead a high-profile audit improvement programme, helping reduce audit timelines and improve the quality of information provided by international teams.\n, • Significant exposure to senior finance leaders, giving you the platform to influence decisions and shape the future of the financial accounting function.\n, • The chance to play a key role in a major ERP implementation, acting as the financial accounting subject matter expert.\n, • A varied leadership position combining people management, technical accounting, stakeholder engagement, training and continuous improvement.\n\n What you'll do \n\n • Lead the preparation and review of statutory financial statements, trustee reporting and balance sheet reviews.\n, • Manage the annual external audit, acting as the primary contact for auditors and coordinating activity across global finance teams.\n, • Build strong relationships with country finance teams, improving the quality of financial information submitted and supporting them to meet audit requirements.\n, • Review key financial reporting areas including VAT, tax and statutory returns, ensuring robust governance and compliance.\n, • Coach and develop a small financial accounting team, creating capacity through effective delegation and development.\n, • Support the implementation of a new ERP system by shaping future financial accounting processes and controls.\n\n What you'll need \n\n • ACA or ACCA qualified with experience leading statutory accounts and external audits.\n, • A collaborative leader who enjoys developing people and building relationships across diverse teams.\n, • Experience improving financial reporting, audit processes or controls within a complex organisation.\n, • The confidence to challenge, influence and work with stakeholders across multiple countries and cultures.\n, • Charity or international experience would be advantageous but isn't essential.\n\n Interested? \n If you're looking for a role where you can combine audit leadership, financial accounting, international collaboration and continuous improvement, we'd love to hear from you. \n

• Cobalt Ground Solutions

  

  Passenger Services Agent - Part-time - Spanish Speaker only

  26 days ago

  London

  Passenger Service Agent – Part-Time - Spanish Speaker Only \n Location: London Heathrow Airport \n Contract: Part-time - 18.75hs/week \n * EXCITING OPPORTUNITIES TO WORK WITH A PRESTIGIOUS AIRLINE * \n Cobalt Ground Solutions is a successful ground handling Services Company based at London Heathrow Airport and operating on behalf of many different airlines. We believe that our outstanding customer service and professionalism makes us one of the leading handling agents at Heathrow. \n As part of our continued development, we are recruiting professional and enthusiastic individuals to join our busy and dynamic Passenger Services department. \n About the Role: \n\n • Responsible for the smooth running of the daily operation within Passenger Services, check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner, ensuring that all Airline Customers, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations.\n, • Ensuring that we are providing best in class customer service delivery for our customer airlines.\n, • Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline's policy.\n\n Requirements: \n\n • Fluent in Spanish\n, • Right to Work in the UK\n, • Educated to at least 'GCSE' level standard or equivalent\n, • At least 2 years experience of working in a customer service environment\n, • Excellent customer service attitude and skills and highly developed communication skills\n, • Flexibility to work rotating shifts across a 7-day week\n, • Ability to start shifts from 6:00PM onwards - Flexibility required in case of disruptions\n, • Roster is 4 days on 2 days off\n, • Be able to commute to Heathrow Airport.\n, • Knowledge of passenger services processes and customer airline operational procedures preferred\n, • 5-year checkable employment/education history\n, • Will be required to complete UK DBS (criminal record check) and overseas criminal record check, if applicable.\n\n What we offer: \n\n • Competitive pay\n, • Company pension\n, • Free staff parking\n, • Full training provided\n, • Uniform & PPE supplied\n, • 29 days annual leave (pro-rata)\n\n Due to the nature of the role you will be required to submit the following documents to be considered for interview: