Conversion Rate Optimisation Manager
hace 5 días
Romford
\n Up to £60,000 + up to 20% bonusHybrid - London (2 days per month in Romford) \n I'm hiring a Customer Experience Optimisation Manager to join a growing, tech-focused insurance business and take ownership of experimentation and optimisation across the full customer journey. \n This is a high-impact role, owning how the business tests, learns, and improves performance across marketing and digital channels. The company\n A modern, fast-growing travel insurance provider operating across multiple brands, focused on delivering strong customer experiences in a highly regulated space. \n They sit somewhere between a tech business and a traditional insurer - meaning fast-paced, data-driven, and highly commercial. The role\n You'll be responsible for building and owning the experimentation strategy across the business, working across marketing, customer experience, and product teams. \n This is not a narrow product analytics role - it's holistic experimentation ownership across all channels. What you'll be doing\n\n • Own the experimentation roadmap and CRO strategy across the full customer journey\n, • Design and run A/B tests across email, website, and direct marketing channels\n, • Identify customer pain points and define optimisation opportunities\n, • Work with UX, engineering, and marketing teams to implement tests and improvements\n, • Analyse results and turn findings into scalable business improvements\n, • Build frameworks for testing, measurement, and continuous optimisation\n, • Drive a culture of data-driven experimentation across the business\nWhat you bringMust-haves\n\n, • Strong experience working in CRO / experimentation / optimisation roles\n, • Proven experience owning an experimentation roadmap (not just contributing)\n, • Hands-on experience running A/B and multivariate testing at scale\n, • Experience identifying customer journey pain points and driving improvements\n, • Strong stakeholder skills - able to work across marketing, product, and tech\n, • Experience with experimentation tools (e.g. Optimizely, VWO, AB Tasty, etc)\nStrongly preferred\n\n, • Experience in insurance, financial services, telecoms, or regulated industries\n, • Experience across multiple channels (email, website, direct marketing)\n, • Background in conversion rate optimisation or digital performance\n, • Experience in fast-paced, commercial environments (e.g. retail, travel, eCommerce)\nNot the right fit if:\n\n, • You're a pure product analyst who only occasionally runs tests\n, • You haven't owned end-to-end experimentation strategy\n, • Your experience is heavily skewed toward reporting, not testing\nWhat they're looking for\n\n, • 5-6+ years' experience\n, • A confident, independent operator - able to own this function end-to-end\n, • Strong commercial mindset and focus on measurable outcomes\n, • Someone who can translate testing into real business impact\nThe team\n\n, • Reports into Head of Marketing / Customer Experience\n, • Works alongside marketing, CRM, UX, and product teams\n, • Dedicated CX function already in place - this role adds deep experimentation capability\nWhy this role\n\n, • Full ownership of experimentation across an entire business\n, • Opportunity to shape a CRO capability from the ground up\n, • High visibility across senior stakeholders\n, • Work in a fast-growing, modern insurance business\n, • Flexible hybrid working (only 2 days per month in office)\nPackage\n\n, • Up to £60,000 salary\n, • Up to 20% discretionary bonus\nInterview process\n\n, • Stage 1: Intro conversation\n, • Stage 2: Technical + presentation (experimentation focus)\n, • Final stage: Leadership discussion\n\n If you're someone who has owned experimentation end-to-end and wants a role with genuine autonomy and impact, this is a great opportunity. \n
172-174 South Street, RM1 1TR, Romford
