Brighton and Hove
Akkar is growing steadily: more people, more locations, more complexity across our IT estate. Until now, IT infrastructure and operations have been managed alongside broader tech and product responsibilities. Were now looking for a dedicated IT Manager to run infrastructure, security, and day-to-day operations across every Akkar location, onsite and offsite, and to bring AI and automation into how those systems work.This is a hands-on, practical role rather than a leadership one. Youll be the person who keeps Akkars people equipped, connected, and secure wherever theyre working from, and who looks for smarter, more automated ways of doing it. Wed like someone commercially minded, who thinks about cost, usage, and return as much as uptime.Youll need to be happy getting your hands dirty. One moment youll be resetting a password or swapping a laptop, the next youll be sitting in a planning conversation about how we automate a process or roll out a new system. A roll-your-sleeves-up, can-do attitude matters more than job titles here: nothing is beneath the role and nothing is too big to get involved in, from 1st-line support through to the more strategic questions.On strategy, youll contribute rather than set it. Direction is agreed with the Finance Director and CEO; your job is to bring the options, costs, risks, and recommendations to those conversations, then deliver whats agreed. Core Responsibilities IT Infrastructure & Operations (Onsite + Offsite)Manage and maintain IT infrastructure across Akkar HQ and all offsite/remote locationsManage devices, hardware provisioning, and network infrastructure across every siteAdminister software licences, renewals, and vendor admin across the IT stackMaintain security posture across a distributed estate: access controls, MFA, endpoint protectionRun new starter setup and offboarding processes (devices, accounts, permissions) for all locationsAdminister Microsoft 365, MDM/Intune policies, 1Password, and network infrastructureEnsure business continuity and disaster recovery readiness across sitesAI & AutomationImplement and support Akkars AI and automation stack across the businessBuild automations that strip manual admin out of IT and wider business processes: onboarding, provisioning, reportingRoll out AI tools to teams with practical guidance, guardrails, and trainingTrack usage, cost, and commercial return on the tools we run, and flag where the value isnt thereScaling & Growth SupportDesign IT processes and standards that scale smoothly as Akkar opens new offices or locationsStandardise and, where possible, automate IT onboarding and equipment provisioning as headcount growsManage day-to-day vendor relationships and contracts for IT infrastructure, hardware, and connectivityWork with Finance/Ops on IT budget planning, cost control, and clear commercial cases for new spendPeople & ProcessHandle the full range of IT work, from 1st-line tickets and desk-side fixes through to input on longer-term planningAct as the first point of escalation for IT issues across the businessCoordinate with the Tech/Product team on tooling, integrations, and shared infrastructure needsBuild lightweight documentation: runbooks, network diagrams, and SOPs for every siteManage relationships with external IT vendors, MSPs, and hardware suppliers as neededContribute to IT strategy with options, costs, and recommendations for the Finance Director and CEO to decide on, then deliver against the agreed plan Tech Stack Youll Work WithCORE SYSTEMSMicrosoft 365 Admin | MDM / Intune | 1Password | Network Infrastructure & SecuritySlack | Zoom Phone | Salesforce |Cognism | AdobeDevice & Hardware Management | Vendor & Licence Management |Business Continuity & DRAI & Automation Tooling | Workflow Automation |AI Assistants & Copilot| Reporting & Dashboards What Success Looks LikeThe full IT estate is documented: architecture diagrams, runbooks, and SOPs for every siteOnsite and offsite IT runs smoothly, with a clear support process and escalation path everyone knowsSecurity posture is strong and improving across the distributed estate: access controls, MFA, endpoint protectionNew starter and offboarding processes are standardised, tested, and consistent across all locationsTools, licences, and hardware are tracked across every location, with visibility of what each one costsVendor contracts are consolidated or renegotiated, delivering measurable cost savingsManual processes are progressively replaced by automation, with time or cost saved quantifiedAI and automation tooling is embedded in how teams work, with practical guardrails in placeDay-to-day IT runs without needing Finance Director or CEO involvementNo ego about the work: whoever needs help gets it, whether thats a printer jam or a systems rollout, and no task is passed over as beneath the role Why AkkarAkkar is a global recruitment, engineering consultancy, and talent mobility business operating across the UK, Europe, USA, and 68+ countries. Were investing in the systems, automation, and AI tooling that sit behind the business, so this is a role with genuinely interesting work in it rather than a pure maintenance brief. How to ApplyIf your background in IT infrastructure, operations, and automation feels like a fit, wed like to have a conversation. Reach out to Callum Davis (CEO) directly, or via Internal Recruitment, to arrange an initial chat.
Ashar M.Active 25 days ago