General Manager
hace 1 día
Santo Domingo
Organization- Hyatt Place Santo Domingo Piantini Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities. With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences. • Effectively manage owners’ assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company., • Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning., • Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt., • Understand and utilize data insights to inform strong business cases for decisions., • Understand property financials, including departmental P&Ls and provide oversight of ongoing financial reporting, forecasting, and planning., • Challenge and improve current practices and environment to meet the quality expectation of guests and customers., • Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability., • Maintain a pristine and well-maintained facility to preserve ownership’s asset value., • Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time., • Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues., • Ensure the safety of colleagues & guests., • Ensure property operations, guest service, and commercial offerings are aligned to the brand., • Practice and promote environmental sustainability., • Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation., • Adapt to a changing world and envision new possibilities for generating profit and revenue growth., • Exhibit sound judgement and decision making., • Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact., • Balance the efficiency of existing practices with the need to adapt; focus energy to drive change in places where there will be a meaningful financial, operational, colleague, or customer experience impact, • Approach challenges or new opportunities with a test and learn mindset., • Articulate a clear, consistent, and effective message when communicating with diverse audiences., • Execute a strategic vision through property leaders to drive daily tactics and execution., • Partner with the property’s leadership team to build accountability and achieve shared success., • Quickly recognize and act on critical feedback from customers and colleagues., • Take initiative to fix systems and processes that aren’t working well quickly and eliminate barriers to delivering a seamless and caring experience to guests, members, and customers., • Build a collaborative environment with open, clear, cross-functional communication and engagement to drive the business forward., • Plan and lead in a proactive way, even if situations are ambiguous, stressful, or unexpected situations., • Execute Hyatt’s talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive workforce., • Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests., • Delegate skillfully and allow others to develop alternative ways of accomplishing work., • Coach, mentor, and develop future leaders for Hyatt., • Find targeted development assignments for promising talent, including opportunities that cross functional boundaries., • Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation., • Build a strong talent pipeline., • Measure and improve colleague engagement., • Promote and role model Hyatt`s values (empathy, integrity, respect, inclusion, experimentation, and wellbeing)., • Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion., • Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to actively participate in their property’s culture and success., • Help colleagues and people leaders balance competing demands and prioritize self-care so they can be their best selves., • Be open and honest and treat others with appreciation., • Demonstrate open-mindedness and embrace a range of perspectives., • Maintain the highest level of ethical conduct as expected by all stakeholders., • Current full-service Leadership Committee or current select service GM experience required., • Prior experience working in the Dominican Republic is highly preferred., • Food & Beverage or Commercial Services experience is highly preferred., • Bi-lingual Spanish/English communication skills highly preferred., • Strong financial and commercial acumen., • Excellent interpersonal skills with the ability to establish and maintain positive relationships with all stakeholders: Ownership; Corporate; hotel’s management, colleagues, clients and vendors., • Familiarity in urban market with mix of leisure, corporate and group business with focus on creating unique and memorable experiences., • History of collaboration in building and executing overarching hotel strategies on a daily, weekly, monthly and annual basis., • Creative mind and entrepreneurial spirit. Embraces experimentation and Hyatt Ways of Working. #J-18808-Ljbffr
