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Organisation/Company Centre de Recerca en Agrigenòmica Research Field Biological sciences Researcher Profile First Stage Researcher (R1) Positions Master Positions Application Deadline 3 Aug 2026 - 23:59 (Europe/Madrid) Country Spain Type of Contract Temporary Job Status Full-time Hours Per Week 37.5 Is the job funded through the EU Research Framework Programme? Not funded by a EU programme Is the Job related to staff position within a Research Infrastructure? No ABOUT CRAG CRAG is an independent research institution engaged in leading-edge basic and applied plant and farm animal sciences. CRAG is established as a Consortium of the Spanish National Research Council (CSIC), Institute of Agrifood Research and Technology (IRTA), Autonomous University of Barcelona (UAB), and University of Barcelona (UB). The Center is located at the UAB Campus and currently hosts around 200 members from all over the world. The Center for Research in Agricultural Genomics (CRAG) is looking for a Postgraduate Student to join the Brassinosteroid Signaling in Plant Development and Adaptation to Climate Change Group, led by Dr. Ana Caño-Delgado. Key Responsibilities: • Define and execute experimental strategies to characterize the biochemical regulation of BRL receptors in Arabidopsis thaliana., • Establish robust workflows for protein extraction, interaction studies and signaling analyses., • Drive the generation of reproducible biochemical data and contribute to hypothesis-driven research., • Manage and document experiments, data analysis and laboratory resources in accordance with good research practices. E-mail Research Field Chemistry Education Level Master Degree or equivalent Skills/Qualifications EDUCATION, TRAINING AND PROFESSIONAL EXPERIENCE • Degree in Biology, Biochemistry, or similar., • Master's Degree in Biochemistry, Plant Biology or similar. The following will be positively valued: • Experience in plant molecular biology, protein biochemistry and Arabidopsis research., • Knowledge of plant receptor kinase signaling, brassinosteroid biology and molecular mechanisms regulating plant growth and stress adaptation., • Experience with protein interaction techniques, confocal microscopy and biochemical assays will be considered an asset., • Advanced level of English., • Analytical and problem-solving skills., • Communication skills and user training abilities., • Proactive and continuous improvement-oriented mindset., • Ability to coordinate and work within a technical team. Languages ENGLISH Level Good Selection process WORKING CONDITIONS • Contract: 1 year, Postgraduate., • Hours/week: full time (37.5 hours/week)., • Opportunity for professional growth in a high-level CERCA research center., • Flexible working hours and a good working environment within a dynamic team. CRAG is committed to the principles of the Code of Conduct for the Recruitment of Researchers of the European Commission. All candidates will be considered qualified for the job without restrictions of gender, race, nationality or disability. Integration policy: reserve the place in a first turn for disabled staff. #J-18808-Ljbffr

Chez Roche, vous pouvez être vous-même et être apprécié pour les qualités uniques que vous apportez. Notre culture encourage l'expression personnelle, le dialogue ouvert et les connexions authentiques, où vous êtes valorisé, accepté et respecté pour ce que vous êtes, vous permettant de prospérer tant personnellement que professionnellement. Voici comment nous visons à prévenir, arrêter et guérir les maladies et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Rejoignez Roche, où chaque voix compte. GPC Training and Service Quality Lead Department: Global Patient Care (GPC) Area: Global Customer Support (GCS) Reports to: GPC Support Lead Location: Sant Cugat, Spain About the Role The Training and Service Quality Lead for Global Patient Care (GPC) plays a pivotal role in shaping service excellence across Roche Diagnostics' customer support network. Leading a dedicated team of Training and Service Quality Specialists, this role ensures the development and implementation of robust training programs and quality assurance frameworks that enable consistent, high-quality, patient-centered care. Collaborating closely with GPC leadership, you will drive strategies that enhance skill development, align with global service standards, and foster a culture of continuous improvement while ensuring compliance with regulatory and quality standards. Through effective leadership and data-driven insights, you will strengthen the quality and efficiency of interactions with patients and customers, advancing Roche's mission to deliver transformative healthcare solutions. Your Responsibilities Strategic Program Development: Identify training and service quality improvement opportunities by collaborating with regional Customer Support hubs, Business Implementation Specialists, and other GPC functions to ensure services evolve with business needs Design, enhance, or discontinue training and quality programs to uphold service excellence while ensuring compliance with auditable training standards Lead projects related to improvements and changes within Global Patient Care to meet evolving business needs Customer Experience & Operational Excellence: Establish and continuously improve a global training and service quality framework to deliver consistent, high-standard customer and patient experiences Define and implement operational standards to ensure excellence in Training and Service Quality across all regions Implement a robust quality monitoring framework for external Customer Support operations Utilize customer satisfaction metrics, feedback, and operational data to identify trends and improvement areas Training Program Design and Delivery: Lead the development and execution of training programs tailored to enhance competencies of frontline teams and specialists Ensure training initiatives align with global service delivery objectives and support achievement of organizational KPIs Work with external partners to define and implement global training standards Quality Assurance & Compliance: Implement a robust quality assurance framework to monitor and improve interactions with patients and customers Ensure compliance with global standards for CRM systems, contact center operations, and regulatory requirements Report directly to GPC Leadership to guarantee consistent, high-standard experiences while supporting delivery of Roche's innovative products and digital solutions KPI Management & Analysis: Track, analyze, and report key performance indicators related to training effectiveness and service quality Provide actionable insights to leadership teams and regional operations to drive continuous improvement Team Leadership & Development: Foster a culture of excellence, inclusivity, and collaboration while driving team and individual performance Lead by example as a VACC (Visionary, Architect, Catalyst, Coach) leader; set clear goals, provide continuous guidance, motivation, coaching, and feedback Cultivate an inspiring, inclusive team environment that promotes diversity and cross-functional collaboration; overcome multi-location challenges proactively Enable exceptional customer service while optimizing efficiency and effectiveness; strive for continuous improvement in all areas of Customer Care Drive talent acquisition and hiring processes; focus on retention by maintaining low attrition and providing a positive work environment Provide proactive feedback, coaching, performance evaluations, and support compensation reviews; contribute to succession planning and talent management Manage employee performance, address conflicts, and implement performance improvement plans as necessary; ensure adherence to HR and compliance policies Stakeholder Collaboration: Collaborate with regional Customer Support hubs, Business Implementation Specialists, and other Support Functions to identify training needs and quality assurance opportunities Provide insights that inform decision-making and promote strategic alignment across regions Support Supplier Operation Manager in planning, managing, and controlling business processes related to external Partner Management Your Experience & Skills Required: University Degree/Bachelor's or equivalent postgraduate qualification Minimum 3–5 years in Customer Care Management, Training Management, Quality Management, or related roles in a regulated environment Proven excellent people management and coaching skills with a VACC leadership mindset Proven experience implementing global training and QA frameworks in a multi-regional context Ability to understand, explain, follow, and enforce SOPs, Contact Center KPIs, and protocols Experience leading, inspiring, and developing high-performing teams while managing operations during strategic transformation Project Management experience, preferably with Agile Methodology knowledge Change Management experience Fluent command of English; other languages based on local/regional needs Excellent customer service, communication, and organizational skills Ability to de-escalate and resolve customer complaints effectively Experience building business cases and presenting to stakeholders Effective negotiation skills Experience working with executive stakeholders Excellent IT navigation skills; fast learner of new technologies Result-oriented, customer-centric, service-oriented with a growth mindset; enjoys diverse, inclusive, intercultural environments Flexibility to travel Preferred: Experience in product quality management and compliance Supplier management experience Digital solutions and healthcare industry experience in a contact center Knowledge and expertise in the diabetes therapeutic area and use of technology-based solutions in healthcare Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Un avenir plus sain nous pousse à innover. Ensemble, plus de 100 000 employés à travers le monde sont dédiés à faire progresser la science et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Nos efforts aboutissent à plus de 26 millions de personnes traitées avec nos médicaments et plus de 30 milliards de tests réalisés avec nos produits de Diagnostique. Nous nous encourageons mutuellement à explorer de nouvelles possibilités, à favoriser la créativité et à conserver nos grandes ambitions, afin de fournir des solutions de santé qui changent des vies et ont un impact mondial. Construisons ensemble un avenir plus sain. Roche est un employeur offrant l'équité en matière d'emploi. #J-18808-Ljbffr