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Busques una feina en què el teu talent transformi realment l'entorn? A la UOC, no som només una universitat; som una institució dinàmica, determinada i ambiciosa que impulsa el canvi social i educatiu. Amb més de 30 anys d'història, vam ser la primera universitat online del món. La nostra missió és generar, transferir i connectar coneixement per construir una societat més crítica, responsable i inconformista. Busquem tècnic/a en Ciència Oberta i dades de recerca, per l’Àrea de Transferència, Emprenedoria i Ciència Oberta. La persona seleccionada s’integrarà a l’Oficina de Ciència Oberta i donarà suport transversal als diferents serveis que aquesta ofereix al personal investigador de la Universitat. Busquem, per tant, un perfil versàtil, dinàmic i amb capacitat d’adaptació, que pugui participar en els diversos àmbits de la ciència oberta i respondre a les necessitats dels serveis, dels projectes i de la comunitat investigadora. L’objectiu del lloc de treball és oferir assessorament i suport especialitzat al personal investigador de la UOC, facilitar l’aplicació dels principis de ciència oberta al llarg de tot el cicle de la recerca i contribuir al desenvolupament i la millora contínua dels serveis de l’Oficina de Ciència Oberta. Quines seran les teves funcions? • Assessorar el personal investigador en l'aplicació dels principis i les pràctiques de ciència oberta., • Donar suport en la gestió de dades de recerca i en l'elaboració de plans de gestió de dades., • Promoure l'accés obert a les publicacions científiques i el dipòsit de resultats de recerca en repositoris institucionals., • Vetllar pel compliment de les polítiques institucionals i dels requisits dels organismes finançadors en matèria de ciència oberta., • Participar en el disseny i el desenvolupament d’activitats i projectes de ciència ciutadana., • Dissenyar i impartir accions formatives, així com elaborar materials i recursos de suport sobre ciència oberta. ., • Detectar necessitats i oportunitats de millora, proposar projectes que contribueixin al desenvolupament de l’Oficina i col·laborar en la implementació de nous serveis i iniciatives., • Col·laborar amb les diferents àrees i equips de la UOC per impulsar iniciatives i projectes transversals relacionats amb la ciència oberta., • Participar, en funció de les necessitats, en els diferents serveis i línies de treball de l’Oficina de Ciència Oberta. Es farà una contractació laboral temporal de llarga durada a jornada completa. La data d'incorporació s'acordarà un cop acabi el procés de selecció. Quin tipus de perfil busquem? • Coneixement profund en l'àmbit de la ciència oberta, els repositoris, esquemes de metadades i l'accés obert a les publicacions científiques i dades de recerca així com les polítiques i els estàndards internacionals associats., • Coneixements en eines d'IA generativa aplicades al suport a la recerca i a la gestió de la informació., • Domini del català i del castellà, tant oral com escrit., • Anglès: nivell avançat., • Tecnologies de l'Informació i la Comunicació (TIC): Formació en TIC aplicades a la gestió de la informació, incloent-hi cursos sobre sistemes de gestió de repositoris, plataformes de dades obertes, i eines de curació de dades., • Coneixements d'eines i aplicacions per al treball col·laboratiu i i de sistemes de gestió de peticions o tiquetinge, • Competències personals: Orientació al servei i a les necessitats del personal investigador. Capacitat de comunicació, assessorament i acompanyament. Capacitat d’anàlisi, resolució de problemes i presa de decisions. Flexibilitat i adaptació als canvis i a la diversitat dels serveis. Iniciativa, autonomia i proactivitat. Planificació,organització i orientació a resultats. Capacitat per treballar de manera transversal i en equip. Empatia, habilitats relacionals i capacitat per gestionar situacions complexes. Compromís amb l’actualització professional i la millora contínua. Què més valorem? • Coneixement del model educatiu i l'estructura de la UOC. Per què triar-nos? • Propòsit compartit: treballaràs per promoure l'accés a una educació superior de qualitat que permeti a les persones transformar les seves vides., • Cultura de valors: ens mou l'excel·lència, la passió, l'inconformisme, l'amabilitat i el compromís, però el que ens fa únics són les persones que formen part de la UOC. Valorem l'actitud positiva i el treball en equip, cuidem el talent i promovem un bon ambient de treball basat en el respecte i la proximitat., • Innovació constant: sumaràs el teu talent a una universitat que impulsa un model educatiu innovador i centrat en les persones, i una recerca amb impacte, aplicada i interdisciplinària., • Impacte real: formaràs part d'una comunitat amb una forta vocació de servei, on la teva activitat tindrà una capacitat transformadora directa en la societat. Quins beneficis tindràs? • Jornada de 38,5 hores setmanals amb tarda lliure els divendres.., • Flexibilitat laboral: el nostre model de treball obert combina el teletreball amb la presencialitat, segons les necessitats organitzatives i la naturalesa de les tasques amb horari flexible., • Gaudiràs d’un ampli paquet de vacances i permisos de 37 dies laborals (24 dies de vacances laborals i 9 dies de lliure disposició anuals, i 4 festius propis de la UOC). Possibilitat de jornada intensiva de 35 hores setmanals, durant l'estiu (depenent de les necessitats organitzatives)., • Equipament: disposaràs del material informàtic i ergonòmic necessari per treballar des de casa i a les seus de la UOC., • Desenvolupament: accés a formacions per al teu creixement professional., • Benestar: servei mèdic, d'atenció psicològica, de fisioteràpia i activitats saludables., • Beneficis: Pla de compensació flexible amb avantatges fiscals. El nostre compromís amb la diversitat A la UOC, les diferències ens fan més forts. Volem incorporar el millor talent garantint la igualtat d'oportunitats, sense distinció de gènere, edat, ètnia, orientació sexual o qualsevol altra condició. En cas de necessitat, informa'n l'equip de selecció. Els nostres processos de selecció es basen en els principis OTM-R (oberts, transparents i basats en el mèrit) i estem reconeguts amb la certificació HR Excellence in Research (HRS4R). Sol·licitud Per poder participar en el procés de selecció, cal registrar-se com a candidat o candidata a l'espai del portal i, un cop donat d'alta i dins de l'espai de candidatures, presentar la sol·licitud a l'oferta corresponent.

Busques una feina en què el teu talent transformi realment l'entorn? A la UOC, no som només una universitat; som una institució dinàmica, determinada i ambiciosa que impulsa el canvi social i educatiu. Amb més de 30 anys d'història, vam ser la primera universitat online del món. La nostra missió és generar, transferir i connectar coneixement per construir una societat més crítica, responsable i inconformista. Uneix-te a l'equip de l’Àrea d’acompanyament i orientació a l’Estudiantat de la UOC. Ens trobem immersos en un procés de transformació profunda del nostre model d’acompanyament i d’atenció a l’estudiantat, amb l’objectiu de fer-lo més eficient, personalitzat i centrat en la millora contínua de l’experiència dels nostres usuaris. Estem implantant Salesforce, redissenyant processos, canals d’atenció i indicadors clau de qualitat. La persona seleccionada tindrà la missió clau de liderar i transformar les dades estructurades i desestructurades en coneixement institucional propi per optimitzar de manera contínua el model d’acompanyament i d'atenció a l'estudiant de la Universitat. El perfil actuarà com a motor per a la presa de decisions basada en l'evidència, garantint el rendiment de comptes i desenvolupant capacitats predictives i d'anticipació a les necessitats de la comunitat universitària. Quines seran les teves funcions? • Gestió del Model de Dades Integral: Definir i liderar el redisseny del model de dades de l’àrea d'Acompanyament i d’Atenció de la Universitat, integrant-lo estretament amb la informació operativa i analítica procedent de la implantació de Salesforce i la comunitat de dades., • Models predictius i proactivitat: Dissenyar, crear i optimitzar models analítics i predictius de comportament dels usuaris per anticipar necessitats de gestió, lliurant conclusions executives i propostes d’acció directament aplicables.., • Quadres de Comandament i KPI Estratègics: Conceptualitzar i mantenir el Quadre de Comandament Integral de l’àrea d’acompanyament, controlant indicadors transversals com ara el seguiment de proveïdors externs, fidelització d’estudiants, l'anàlisi de la insatisfacció i les mètriques de qualitat i governança., • Enginyeria de Dades, Processos ETL/ELT i Qualitat: Desenvolupar i gestionar processos eficients per extreure, transformar i carregar dades (ETL/ELT) des de plataformes de dades al núvol (Snowflake). Assegurar la precisió, integritat, consistència i optimització del temps de resposta i recursos., • Governança, Suport Tècnic i Manteniment de Sistemes: Liderar les pràctiques de govern de dades de l'àrea, documentant inventaris, esquemes i models mestres. Donar suport en la resolució d'incidències complexes identificades pels Data Stewards i garantir una infraestructura de dades accessible, organitzada i alta disponibilitat dels sistemes., • Innovació amb IA i Intel·ligència: Mapejar activament oportunitats d'anàlisi automatitzat de continguts i projectes transformadors basats en Intel·ligència Artificial aplicats a la gestió del coneixement., • Interlocució i Assessorament: Mantenir relacions i coordinació tècnica fluidament amb direccions operatives i direccions d'àrea, actuant com a perfil de referència intern i facilitador de solucions analítiques davant noves necessitats de l'ecosistema., • Compliance i Seguretat: Processar la informació d'acord estricte amb la política corporativa en matèria de criminal compliance, prevenció de riscos, qualitat i seguretat de la informació (protecció de dades personals de l'estudiantat). Es farà una contractació laboral indefinida a jornada completa. La data d'incorporació s'acordarà un cop acabi el procés de selecció. Quin tipus de perfil busquem? • Titulació universitària superior en l'àmbit de la Ciència de Dades, Estadística, Enginyeria, Matemàtiques o disciplines equivalents., • Experiència consolidada en entorns de Business Intelligence clàssics i ganes d'anar més enllà del model tradicional d'informes manuals., • Coneixement pràctic o alta motivació per dominar de manera integrada plataformes cloud d'arquitectura de dades i CRM com Salesforce, Snowflake i eines avançades d'explotació visual com Power BI., • Domini del català i del castellà, tant oral com escrit., • Nivell d'anglès a partir del B2 del Marc europeu comú de referència o equivalent al First Certificate., • Sensibilitat i coneixement de metodologies o pipelines que incorporin tecnologies d'IA aplicada (models de contingut, predicció o alertes automàtiques)., • Domini profund de SQL per a l'extracció i tractament de bases de dades mitjançant la generació de consultes complexes, acompanyat de capacitació complementària en Python, • Capacitat de lideratge de l’equip de dades de l’àrea. Què més valorem? • Experiència prèvia en l’àmbit educatiu o en serveis universitaris., • Experiència prèvia en serveis d’atenció multicanal i de gran volum., • Experiència en gestió de canals i comunicació amb els usuaris., • Coneixements sobre models de gestió de la satisfacció i la qualitat en l’atenció., • Capacitat per a la gestió del canvi i lideratge d’equips o iniciatives. Per què triar-nos? • Propòsit compartit: treballaràs per promoure l'accés a una educació superior de qualitat que permeti a les persones transformar les seves vides., • Cultura de valors: ens mou l'excel·lència, la passió, l'inconformisme, l'amabilitat i el compromís, però el que ens fa únics són les persones que formen part de la UOC. Valorem l'actitud positiva i el treball en equip, cuidem el talent i promovem un bon ambient de treball basat en el respecte i la proximitat., • Innovació constant: sumaràs el teu talent a una universitat que impulsa un model educatiu innovador i centrat en les persones, i una recerca amb impacte, aplicada i interdisciplinària., • Impacte real: formaràs part d'una comunitat amb una forta vocació de servei, on la teva activitat tindrà una capacitat transformadora directa en la societat. Quins beneficis tindràs? • Jornada de 38,5 hores setmanals amb tarda lliure els divendres.., • Flexibilitat laboral: el nostre model de treball obert combina el teletreball amb la presencialitat, segons les necessitats organitzatives i la naturalesa de les tasques amb horari flexible., • Gaudiràs d’un ampli paquet de vacances i permisos de 37 dies laborals (24 dies de vacances laborals i 9 dies de lliure disposició anuals, i 4 festius propis de la UOC). Possibilitat de jornada intensiva de 35 hores setmanals, durant l'estiu (depenent de les necessitats organitzatives)., • Equipament: disposaràs del material informàtic i ergonòmic necessari per treballar des de casa i a les seus de la UOC., • Desenvolupament: accés a formacions per al teu creixement professional., • Benestar: servei mèdic, d'atenció psicològica, de fisioteràpia i activitats saludables., • Beneficis: Pla de compensació flexible amb avantatges fiscals. El nostre compromís amb la diversitat A la UOC, les diferències ens fan més forts. Volem incorporar el millor talent garantint la igualtat d'oportunitats, sense distinció de gènere, edat, ètnia, orientació sexual o qualsevol altra condició. En cas de necessitat, informa'n l'equip de selecció. Els nostres processos de selecció es basen en els principis OTM-R (oberts, transparents i basats en el mèrit) i estem reconeguts amb la certificació HR Excellence in Research (HRS4R). Sol·licitud T’animes a ser part del canvi? Si t’hi veus reflectit/da i vols contribuir a millorar l’experiència de l’estudiantat, envia’ns la teva candidatura. Per poder participar en el procés de selecció, cal registrar-se com a candidat o candidata a l'espai del portal i, un cop donat d'alta i dins de l'espai de candidatures, presentar la sol·licitud a l'oferta corresponent.

We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Are you ready to lead the digital transformation to create a more sustainable world?ð³If you are up to challenge your creativity and make an impact, we are excited to welcome you!Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.Schneider Electric is a Fortune 500 global enterprise operating a product-oriented infrastructure model structured around technical pillars (Network, Compute & Storage, Cloud, Automation, Monitoring) and supported by a broad ecosystem of strategic vendors. This model enables specialization and execution at scale, but also creates fragmentation risks across prioritization, standards, financial control, vendor management, and service performance.To address these risks, the Global Infrastructure Service Delivery (GISD) is establishing a Transversal Governance Team whose mission is to govern, assure, standardize, prioritize, and escalate — not to become a second operations organization or a reporting factory. Governance defines direction and control; pillars retain delivery ownership.The ITSM & Vendor Management Specialist is a hybrid, high-impact role that bridges service performance (ITSM) discipline with strategic vendor oversight. The role ensures enterprise-first outcomes, actionable transparency, and effective cross-functional integration with Procurement, Finance, Legal, Security, Enterprise Architecture, and the GTS PMO.While this role combines responsibilities across both ITSM and Vendor Management, we are not seeking a deep subject matter expert in every area. We are looking for a professional with solid experience in one or both disciplines, strong learning agility, adaptability to change, and a willingness to grow alongside a newly established Governance Team.This is a governance-focused position rather than a hands-on infrastructure operations role. The successful candidate will influence outcomes through collaboration, service governance, performance management, and stakeholder engagement across multiple technical pillars.What will you do?Key ResponsibilitiesA. ITSM / Service Performance, Quality & Continuous ImprovementOwn and publish the consolidated Infrastructure KPI / SLA Dashboard and monthly Infrastructure Availability & Reliability Report (uptime, MTTR, MTBF, unplanned downtime), ensuring data quality, actionable insights, and timely reporting across all pillars. Maintain the Major Incident & Post-Mortem Register (P1/P2), driving root-cause analysis governance and preventive-action follow-through.Enforce observability and ITSM process standards (incident, problem, change, request, knowledge) across ServiceNow.Drive Continuous Service Improvement (CSI) initiatives, tracking benefit realization and presenting outcomes to leadership.Govern aggregate service health; partner with pillar operations teams which remain accountable for instrumenting their domains.B. Vendor & Contract ManagementProduce Vendor Performance Scorecards and coordinate Quarterly Business Reviews (QBRs) and Annual Business Reviews (BRs) for strategic vendors, assessing SLA attainment, delivery quality, responsiveness, strategic alignment, risks, and improvement opportunities.Act as the single point of governance for assigned strategic vendor relationships, fostering executive engagement while surfacing risks, issues, and opportunities to Infrastructure leadership.Operate the SLA Breach & Remediation Tracker, driving vendor accountability, corrective-action plans, penalty/credit follow-up, and escalation of material service issues.Support RFPs, sourcing events, contract negotiations, and renewal planning in partnership with Procurement and Legal, ensuring auditable sourcing decisions and preventing unfavorable auto-renewals.Identify vendor consolidation, optimization, and cost-efficiency opportunities across the supplier portfolio, supporting financial, operational, and strategic objectives.Key DeliverablesDeliverableAreaPeriodicityPrimary ConsumersInfrastructure KPI / SLA DashboardITSMReal-time (report monthly)Head of Infrastructure, Pillar Leads, Pillar Operations, Business UnitsMajor Incident & Post-Mortem RegisterITSMMonthlyHead of Infrastructure, Pillar Leads, Pillar Operations, Service DeskInfrastructure Availability & Reliability ReportITSMMonthlyHead of Infrastructure, Pillar Leads, Business UnitsMaster Vendor Portfolio RegisterVendor MgmtMonthly updateHead of Infrastructure, Pillar Leads, Procurement, LegalVendor Performance ScorecardVendor MgmtQuarterlyHead of Infrastructure, Pillar Leads, ProcurementStrategic Vendor Review Report (QBR output)Vendor MgmtQuarterlyHead of Infrastructure, Pillar Leads, ProcurementAnnual Business Review (BR output)Vendor MgmtAnnualHead of Infrastructure, Pillar Leads, ProcurementRFP / Sourcing Decision RecordsVendor MgmtPer eventHead of Infrastructure, Procurement, Finance, LegalWhat qualifications will make you successful for this role?Required Skills and QualificationsBachelor's degree in Computer Science, Engineering, IT, or a related discipline.6–8+ years of experience in IT infrastructure, governance, service management, vendor management, or related technology functions, including exposure to ITSM and/or vendor governance activities.Proven ability to collaborate across complex organizations, influence stakeholders without direct authority, and build alignment across cross-functional teams.ITIL v4 Foundation certification required.Hands-on expertise with ServiceNow (ITSM, ITOM, modules).Proven track record defining SLAs/KPIs and building executive-grade dashboards (Tableau strongly preferred).Solid contract lifecycle management experience: drafting input, renewals, SLA enforcement, exit clauses.Demonstrated experience negotiating with and managing hyperscalers and tier-1 infrastructure vendors (Cisco, Microsoft, AWS, Broadcom, AT&T, or equivalent).Financial acumen: TCO, CapEx vs OpEx, chargeback/showback, cost optimization.Strong cross-functional collaboration skills working with global teams in Procurement, Finance, Legal, Security, and pillar architecture/operations leads.Excellent written and executive-level verbal communication in English.Analytical, data-driven, and outcome-oriented mindset; comfortable challenging stakeholders constructively.Preferred QualificationsCOBIT 2019, ISO/IEC 20000, or IAOP Certified Outsourcing Professional (COP).Foundational level of knowledge of ServiceNow (SNOW).FinOps Certified Practitioner.Prior experience in Fortune 500 / multinational infrastructure environments.Key Stakeholders & InterfacesHead of Infrastructure / Infrastructure Services DirectorPillar Leads (Network, Compute & Storage, Cloud, Automation, Monitoring)Pillar Operations TeamsProcurementLegalFinance Business PartnersGTS PMO (Project Management Organization)Service DeskStrategic Vendors (Cisco, Microsoft, AWS, Broadcom, AT&T, etc.)Sustainability LeadsSuccess Metrics / KPIs (First 12 Months)100% of tier-1 vendor QBRs executed on schedule with documented outcomes.On-time monthly delivery of the consolidated KPI/SLA Dashboard with > 95% data quality.Master Vendor Portfolio Register kept fully current with monthly refresh cycles.Demonstrable cost savings via renegotiation, consolidation, or optimization (target: 3–5% of in-scope contract value).Measurable improvement of MTTR on P1/P2 incidents vs prior baseline.What will you get?We adapt to you:ð With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.ð» We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.ð Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.ð Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.ð§‍Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).ð We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.We take care of you:ð With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more!ð‍From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.ðº Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.We empower you:ð With Career Hub, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.ð We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.ð We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.ð You will have life insurance for your protection.ð We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.ð With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.ð Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.Let us know about you, apply today!#LI-NB2DIGINFR24Grade 8Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric – apply today!€40 billion global revenue+9% organic growth150 000+ employees in 100+ countriesYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

As IT Manager, you will lead the vision and architecture for the deployment, automation, and management of our cloud application portfolio of applications. You will play a key role in shaping how we deliver scalable, reliable, and modern solutions, driving innovation while ensuring operational excellence across all environments.In this role, you will partner closely with platform engineering teams, infrastructure architects, product owners, and key stakeholders to design and continuously enhance efficient CI/CD pipelines and deployment practices. You will establish clear direction, priorities, and governance to enable high-performing teams and consistent delivery outcomes.You will also lead and develop the DevOps team, fostering a culture of accountability, collaboration, and continuous improvement. By setting clear objectives and aligning team efforts with organizational goals, you will drive delivery excellence, improve operational efficiency, and ensure consistent, high-quality outcomes across the application lifecycle.In this leadership role, your impact will extend beyond technology, you will shape the team culture, elevate performance standards, and drive meaningful business outcomes. ROLES AND RESPONSIBILITIES:Lead a global team of fifteen DevOps engineers distributed over different geographies towards the success of different initiatives.Develop and implement the DevOps and DevSecOps strategies, aligning it with the company's goals and objectives.Establish and maintain best practices for infrastructure automation, continuous integration and deployment (CI/CD), monitoring, and release management.Implement a Community of Practices (CoP), evangelizing the best practices in different DevOps topics, such as deployment methods, branching strategies, etc.Drive automation initiatives to streamline operational tasks, including infrastructure provisioning, release notes, configuration management, and deployment processes.Implement and ensure DevOps metrics are met.Implement strategy to reduce technical backlog.Ensure DevOps guidelines are up-to-date.Stay up to date with industry trends, emerging technologies, and best practices related to DevOps, CI/CD, and infrastructure automation. Proactively propose and implement innovative solutions to optimize software delivery and deployment.Participate in recruitment of IT support personnel.Compliance with regulatory requirements, Security policies, and SOX related activities Schedule personnel job duties to provide the necessary coverage.Organize verbal and written ideas clearly and use an appropriate business style. Provide regular updates to appropriate managers. Assure that procedures and work instructions are efficient and not redundant.Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively, making customer issues a priority.Confer with reporting manager on complex or unusual situations.Ensure 100% adherence to all company policies and procedures (i.e., Security, Health, Safety, and Quality). Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to PPG or customer-specific. Ability to work effectively under pressure with changing priorities and deadlines. Understand and embrace the business and IT strategic direction. Understand business processes and business tools in the current environment. Project management as required.Organize 24 / 7 support with the team.May perform other duties and responsibilities as assigned.EDUCATION AND EXPERIENCE REQUIREMENTS:Bachelor's degree in computer science, information technology, or related field or equivalent work experience.Minimum of three plus (4+) years of experience as a Developer and/or DevOps engineer.Minimum of two plus (2+) years leading DevOps teams including setting roadmaps, running agile processes, performance management, conflict resolution, and career development.Strong experience and proficiency with DevOps tooling - containers, scripting, source control, and workflows using Docker, Kubernetes, Terraform, Git, Azure DevOps.Strong experience and proficiency creating, enhancing, and maintaining CI/CD processes and tools in Azure Pipelines.Experience driving change across organizations as it pertains to the culture of DevOps.Strong understanding of monitoring and logging management (e.g., App Insights, Prometheus, Grafana).Strong experience in software development methodologies including Agile, WaterfallDemonstrated leadership experience.Project management experience.Interpersonal skills in working with the management and technical teams in a “self-starter” role.Excellent written and verbal communication skills.Strong attention to the detail.About us:PPG: WE PROTECT AND BEAUTIFY THE WORLDThrough leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. The PPG Way 2030 We are customer championsProactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. We act with purpose and speedAgile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.We are excellent operatorsProductive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers. We compete to winFuture-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. We are PPG proudStrong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email recruiting@ppg.com. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.Job SummaryJob number: JR2518786Profession: Digital & IT

We are looking for a Senior Software Quality Assurance Specialist to join PPG’s Global Custom Software Solutions team.In this role, you will support global, public‑facing digital applications, including e‑commerce platforms and branding websites, ensuring high standards of quality, accessibility, and reliability throughout the full software delivery lifecycle.As a Senior Quality Assurance Specialist, you will work as an experienced individual contributor within distributed Agile teams, ensuring software quality through structured testing practices, adherence to established QA processes, accessibility compliance, and a continuous improvement mindset. You will collaborate closely with both technical and non‑technical stakeholders and actively contribute across all phases of delivery.Location: Wrocław/Brno/BarcelonaKey Responsibilities: Verify that software products comply with defined business, functional, non-functional, and accessibility requirements for public-facing applicationsPerform static testing of requirements to assess completeness, consistency, testability, accessibility impact, and potential quality risksDefine the scope of testing and contribute to test planning activities, including estimation of testing tasks, coordination of test activities, and management of test environmentsDesign, write, maintain, and execute manual and automated test cases based on user stories and acceptance criteria written in GherkinDevelop technical test cases validating integrations, APIs, data flows, and functional dependencies (e.g. API validations, SQL queries, system integrations)Execute required testing activities, identify and log bugs detected in non-production environments, collaborate with developers on fixes, and validate resolution through re-testingMaintain and continuously update test suites, including manual test cases and automated test scriptsAnalyze testing results and trends to identify recurring issues, quality risks, and opportunities for defect prevention.Actively use AI-powered QA tools and agents as part of daily testing activities to support test design, execution, defect analysis, and continuous improvementContribute to improving and optimizing QA processes, tools, and testing practices based on lessons learned and data-driven insightsSupport release and deployment activities by executing and validating required testing (e.g. smoke, sanity), and provide test execution evidence and quality status, including accessibility validation, to support go/no-go release decisionsSupport analysis and validation of defects identified in production environments, contributing to triage, root cause analysis, and verification of fixesEnsure full traceability by linking requirements, test cases, test execution results, defects, and release evidence to unique work items in Azure DevOpsParticipate in Agile ceremonies and collaborate with Scrum Team members to discuss business processes, rules, test cases, defects, and accessibility considerationsValidate adherence to Definition of Ready (DoR) and Definition of Done (DoD), ensuring quality and accessibility criteria are met before development starts and before work items are considered completeWrite, maintain, and update QA documentation, including test plans, test schedules, test reports, and supporting accessibility evidencePlan and monitor testing-related work to meet sprint timelines and release commitmentsUpdate and maintain all QA-related activities, artifacts, and execution evidence in Azure DevOpsCollaborate with QA peers across squads to align testing approaches and share best practicesActively participate in the Quality Assurance Community of Practice (QA CoP) by attending sessions, contributing to knowledge sharing, and applying agreed standards and best practices in daily workProvide guidance and support to junior QA team members as needed, without formal people management responsibilitiesComplete required training and professional development activities in line with the defined development planQualifications:Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent professional experience and technical training7+ years of hands-on experience in software quality assurance and testingStrong background in test automation, including solid experience in designing, developing, and maintaining automated test frameworks and solutionsFamiliarity with accessibility testing principlesExposure to AI-driven or AI-assisted QA tools and technologies, with experience applying them in testing activities considered a strong advantageSolid understanding of the Software Development Lifecycle (SDLC) and QA lifecycleStrong experience working in Agile/Scrum environmentsProven ability to design and execute complex manual and automated test casesSolid understanding of test automation concepts and practices.Experience testing integrations, APIs, and data flows.Strong knowledge of accessibility principles and experience validating public-facing applications against accessibility requirementsExperience using Azure DevOps (or equivalent ALM tools) for test management, traceability, and reportingStrong analytical, technical, and problem-solving skillsExcellent verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical stakeholdersAbility to work independently and manage priorities effectively in a remote, distributed environment.Proven ability to adapt to changes in tools, processes, and methodologies#POLHIRINGPPGHow we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.About us:PPG: WE PROTECT AND BEAUTIFY THE WORLDThrough leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @PPG on X. The PPG Way 2030 We are customer championsProactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. We act with purpose and speedAgile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.We are excellent operatorsProductive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers. We compete to winFuture-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. We are PPG proudStrong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.Job SummaryJob number: JR Profession: Digital & IT

We are looking for an ITSM & Vendor Management Specialist to bridge service performance and vendor oversight, ensuring enterprise‑first outcomes and effective cross‑functional integration across Schneider Electric’s global infrastructure.What will you do?Key ResponsibilitiesA. ITSM / Service Performance, Quality & Continuous Improvement- Own and publish the consolidated Infrastructure KPI / SLA Dashboard and monthly Availability & Reliability Report (uptime, MTTR, MTBF, unplanned downtime), ensuring data quality, actionable insights, and timely reporting across all pillars.- Maintain the Major Incident & Post‑Mortem Register (P1/P2), driving root‑cause analysis governance and preventive‑action follow‑through.- Enforce observability and ITSM process standards (incident, problem, change, request, knowledge) across ServiceNow.- Drive Continuous Service Improvement (CSI) initiatives, track benefit realization, and present outcomes to leadership.- Govern aggregate service health and partner with pillar operations teams that remain accountable for instrumenting their domains.B. Vendor & Contract Management- Produce Vendor Performance Scorecards and coordinate QBRs and annual Business Reviews for strategic vendors, assessing SLA attainment, delivery quality, responsiveness, alignment, risks, and improvement opportunities.- Act as the single point of governance for assigned strategic vendor relationships, fostering executive engagement while surfacing risks, issues, and opportunities to Infrastructure leadership.- Operate the SLA Breach & Remediation Tracker, driving vendor accountability, corrective‑action plans, penalty/credit follow‑up, and escalation of material service issues.- Support RFPs, sourcing events, contract negotiations, and renewal planning in partnership with Procurement and Legal to ensure auditable sourcing decisions and prevent unfavorable auto‑renewals.- Identify vendor consolidation, optimisation, and cost‑efficiency opportunities across the supplier portfolio, supporting financial, operational, and strategic objectives.Key Deliverables- Infrastructure KPI / SLA Dashboard- Area: ITSM- Periodicity: Real‑time (report monthly)- Primary Consumers: Head of Infrastructure, Pillar Leads, Pillar Operations, Business Units- Major Incident & Post‑Mortem Register- Area: ITSM- Periodicity: Monthly- Primary Consumers: Head of Infrastructure, Pillar Leads, Pillar Operations, Service Desk- Infrastructure Availability & Reliability Report- Area: ITSM- Periodicity: Monthly- Primary Consumers: Head of Infrastructure, Pillar Leads, Business Units- Master Vendor Portfolio Register- Area: Vendor Management- Periodicity: Monthly update- Primary Consumers: Head of Infrastructure, Pillar Leads, Procurement, Legal- Vendor Performance Scorecard- Area: Vendor Management- Periodicity: Quarterly- Primary Consumers: Head of Infrastructure, Pillar Leads, Procurement- Strategic Vendor Review Report (QBR output)- Area: Vendor Management- Periodicity: Quarterly- Primary Consumers: Head of Infrastructure, Pillar Leads, Procurement- Annual Business Review (BR output)- Area: Vendor Management- Periodicity: Annual- Primary Consumers: Head of Infrastructure, Pillar Leads, Procurement- RFP / Sourcing Decision Records- Area: Vendor Management- Periodicity: Per event- Primary Consumers: Head of Infrastructure, Procurement, Finance, LegalRequired Skills and Qualifications- Bachelor's degree in Computer Science, Engineering, IT, or a related discipline.- 6–8+ years of experience in IT infrastructure, governance, service management, vendor management, or related technology functions, with exposure to ITSM and/or vendor governance activities.- Proven ability to collaborate across complex organisations, influence stakeholders without direct authority, and build alignment across cross‑functional teams.- ITIL v4 Foundation certification required.- Hands‑on expertise with ServiceNow (ITSM, ITOM, modules).- Track record defining SLAs/KPIs and building executive‑grade dashboards (Tableau strongly preferred).- Solid contract lifecycle management experience: drafting input, renewals, SLA enforcement, exit clauses.- Experience negotiating with and managing hyperscalers and tier‑1 infrastructure vendors (Cisco, Microsoft, AWS, Broadcom, AT&T or equivalent).- Financial acumen: TCO, CapEx vs OpEx, chargeback/showback, cost optimisation.- Strong cross‑functional collaboration skills working with global teams in Procurement, Finance, Legal, Security, and pillar architecture/operations leads.- Excellent written and executive‑level verbal communication in English.- Analytical, data‑driven, and outcome‑oriented mindset; comfortable challengingstakeholders constructively.Preferred Qualifications- COBIT 2019, ISO/IEC 20000, or IAOP Certified Outsourcing Professional (COP).- Foundational level of knowledge of ServiceNow.- FinOps Certified Practitioner.- Prior experience in Fortune 500 or multinational infrastructure environments.Key Stakeholders & Interfaces- Head of Infrastructure / Infrastructure Services Director- Pillar Leads (Network, Compute & Storage, Cloud, Automation, Monitoring)- Pillar Operations Teams- Procurement- Legal- Finance Business Partners- GTS PMO (Project Management Organization)- Service Desk- Strategic Vendors (Cisco, Microsoft, AWS, Broadcom, AT&T, etc.)- Sustainability LeadsSuccess Metrics / KPIs (First 12 Months)- 100% of tier‑1 vendor QBRs executed on schedule with documented outcomes.- On‑time monthly delivery of the consolidated KPI/SLA Dashboard with greater than 95% data quality.- Master Vendor Portfolio Register kept fully current with monthly refresh cycles.- Demonstrable cost savings via renegotiation, consolidation, or optimisation (target: 3–5% of in‑scope contract value).- Measurable improvement of MTTR on P1/P2 incidents vs prior baseline.What will you get?- Flexible schedule and self‑paced hours.- Hybrid work plan allowing work from home.- Additional vacation days through the Holy Pack.- Floating Holidays to exchange holidays for other days.- Sabbatical Pack offering up to 2 months of unpaid leave.- Global Family Leave Policy with flexible paid conditions for family events.- Access to Wellwo health and wellness platform for you and up to 5 people of your choice.- Wellhub membership for access to gyms and sports centres.- On‑site medical service for workplace health needs.- Career Hub for professional development and global opportunities.- Stock ownership program to share in the company’s achievements.- Recognition program for giving and receiving points that can be redeemed for gift cards.- Life insurance coverage.- Flexible Remuneration Plan offering options such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, and training.- Club Schneider discounts at stores, restaurants, travel agencies, and external services.- Company‑subsidised volunteer programmes.Schneider Electric aspira a ser la empresa más inclusiva y solidaria del mundo, ofreciendo oportunidades equitativas a todos, en todas partes, y garantizando que todos los empleados se sientan valorados de forma única y seguros para aportar lo mejor de sí mismos. Reflejamos la diversidad de las comunidades en las que operamos y aceptamos lo diferente como uno de nuestros valores fundamentales. En Schneider Electric mantenemos los más altos estándares de ética y cumplimiento, y creemos que la confianza es un valor fundamental. Nuestra Carta de Confianza es nuestro Código de Conducta y demuestra nuestro compromiso con la ética, la seguridad, la sostenibilidad, la calidad y la ciberseguridad, respaldando todos los aspectos de nuestro negocio y nuestra disposición para actuar y responder con respeto y buena fe a todos nuestros grupos de interés. Puede obtener más información sobre nuestra Carta de Confianza aquí.Schneider Electric es un Empleador de Igualdad de Oportunidades. Nuestra política es proporcionar igualdad de oportunidades en el empleo y el avance en áreas de reclutamiento, contratación, capacitación, transferencia y promoción a todas las personas calificadas, independientemente de raza, religión, color, género, discapacidad, origen nacional, ascendencia, edad, estado militar, orientación sexual, estado civil o cualquier otra característica o conducta legalmente protegida.#J-18808-Ljbffr