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Descripción 🚀 Sobre nosotros En TeamSystem somos una empresa tecnológica líder en soluciones digitales de gestión empresarial para pymes, microempresas y profesionales 💻 Como uno de los principales proveedores italianos en software, somos líderes en Europa en soluciones ERP, ecommerce, fintech, CRM y HR, ayudando a empresas y despachos profesionales a optimizar su gestión diaria. En TeamSystem España, junto a la experiencia de Golden Soft, ayudamos a miles de empresas, asesorías y autónomos a digitalizar su día a día mediante soluciones de software de gestión, con el objetivo de simplificar y optimizar procesos administrativos, contables y laborales. 🚀 Tu misión Con el fin de reforzar el Departamento de Atención al Cliente, en TeamSystem, buscamos a un/a Customer Service para dar soporte telefónico a nuestros clientes, resolviendo las dudas relacionadas con las aplicaciones utilizadas y ayudándolos a resolver las incidencias relacionadas con el manejo del software utilizado que puedan tener. 📌 ¿Qué harás? • Ayudar a los negocios a digitalizar sus procesos administrativos y de gestión., • Atención al cliente a través de diferentes canales (teléfono, chat, email)., • Soporte postventa atendiendo de forma ágil y efectiva consultas o problemas técnicos que puedan surgir., • Ayudar y guiar al cliente con las dificultades que pueda encontrar al utilizar el software., • Seguimiento de las posibles incidencias para garantizar su resolución., • Recopilar comentarios de los clientes y contribuir a la mejora continua tanto del servicio como del software., • Realización de pruebas básicas para verificar el correcto funcionamiento del software. 💭¿Cómo te imaginamos? • Posees un FP o Grado universitario, preferiblemente en áreas administrativas, contables o empresariales., • Te interesa desarrollarte en el ámbito de la Atención al Cliente y el soporte de aplicaciones., • Tienes buena capacidad de comunicación y te sientes cómodo/a tratando con clientes., • Destacas por tu capacidad de aprendizaje, curiosidad y actitud proactiva., • Tienes al menos 2 años de experiencia en equipos de Customer Service en SaaS B2B., • Interés o conocimiento en facturación, contabilidad o gestión administrativa 🚀 Puntos extra • Experiencia previa en asesoría/gestoría., • Has trabajado en entorno Startup., • Conocimientos en contabilidad, facturación, gestión fiscal y nóminas., • Haber utilizado softwares como A3, Sage o propios de la marca como Contabilidad .NET, Nóminas .NET, etc. 🌟 Qué ofrecemos • Contrato indefinido a jornada completa., • Formación continua en soluciones ERP y herramientas del ecosistema TeamSystem., • Desarrollo profesional real en una empresa tecnológica en plena expansión., • Entorno colaborativo, dinámico y con impacto directo en la experiencia del cliente., • Participación en proyectos estratégicos donde tu criterio y propuestas cuentan., • Trabajo híbrido. 👩🏻 💻 NUESTROS VALORES 💙 💙 Nuestros valores • Iniciativa 🌟 – Impulsamos la acción y la propuesta de mejoras., • Inclusión 🌱 – Fomentamos un entorno diverso y colaborativo., • Innovación 💡 – Buscamos nuevos retos y apostamos por la evolución constante. 📩 Si quieres crecer en una empresa tecnológica en pleno desarrollo, con proyectos de impacto real y un equipo altamente cualificado, ¡te estamos esperando!

📞 Operador/a de Atención Ciudadana y Soporte Consular En Teknei seguimos creciendo y buscamos incorporar profesionales con vocación de servicio y orientación a las personas para participar en un proyecto de gran impacto social, prestando atención y apoyo a ciudadanos españoles que se encuentran en el extranjero. Si te gusta ayudar a las personas, tienes buenas habilidades de comunicación y disfrutas trabajando en entornos dinámicos de atención al cliente, ¡queremos conocerte! ¿Cuál será tu misión? Formarás parte de un servicio de atención ciudadana encargado de ofrecer información, orientación y soporte a ciudadanos españoles residentes o desplazados en el exterior, actuando como punto de contacto para resolver consultas y canalizar necesidades relacionadas con los servicios consulares. La atención se realizará a través de diferentes canales de comunicación, garantizando siempre una experiencia cercana, profesional y eficiente. Funciones principales • Atención a ciudadanos a través de teléfono, correo electrónico, chat web y mensajería instantánea., • Resolución de consultas relacionadas con trámites, documentación, citas, horarios y servicios consulares., • Orientación y acompañamiento en situaciones especiales o de emergencia, siguiendo los procedimientos establecidos., • Registro y seguimiento de las interacciones realizadas en las herramientas de gestión., • Escalado de incidencias o casos que requieran intervención especializada., • Garantizar una atención empática, clara y profesional en cada contacto., • Cumplimiento de los protocolos y procedimientos definidos para el servicio. ¿Qué buscamos? • Experiencia previa en atención al cliente, atención telefónica o Contact Center., • Excelentes habilidades de comunicación verbal y escrita., • Capacidad para gestionar diferentes consultas de forma simultánea., • Orientación al servicio y a la resolución de incidencias., • Empatía, escucha activa y capacidad para tratar situaciones sensibles., • Manejo habitual de herramientas informáticas y aplicaciones ofimáticas., • Se valorará positivamente nivel fluido de inglés ¿Qué ofrecemos? • Incorporación a un proyecto estable y de utilidad pública., • Servicio 24x7 (turnos rotativos Mañana, Tarde y Noche), • Formato presencial en oficinas de Teknei (Miguel Yuste)

Location: Madrid, Spain (On-site – Puerta de Toledo / Pirámides area) Company: Foundever® Working hours: Full-time | 39h/week Salary: €1,635.33 gross/month Contract: Fixed-term contract (3 months) Start date: ASAP Would you like to join an international fashion and footwear brand in a dynamic customer service environment? At Foundever®, we are looking for a native or bilingual Portuguese speaker with an advanced level of English to join our Madrid team as a Customer Service Advisor. Key Responsibilities • Support customers via phone, chat, and email, • Handle inquiries related to orders, deliveries, invoices, and claims, • Deliver an excellent customer experience, • Perform administrative and back-office customer support tasks What We Are Looking For: • Native or bilingual Portuguese, • Advanced English level (minimum C1), • Previous experience in customer service or call center environments is valued, • Legal eligibility to work in Spain Training • Paid training included in the contract, • Duration: 5 days, • Schedule: 09:00 – 18:00 What We Offer • Salary of €1,635.33 gross/month, • Monday to Friday schedule: 09:00 – 18:00 (including public holidays), • International and professional work environment, • Real opportunities for professional growth within Foundever®, • On-site work at our Madrid hub If you are interested in joining a multicultural team and developing your career in customer experience, we would like to hear from you. At Foundever, we invest in your professional and personal growth through a holistic well being approach covering physical health, work life balance, and social impact. Foundever is committed to equal opportunities, diversity, and inclusion. This recruitment process supports blind CV screening.

✨ ¡Buscamos nueva incorporación al equipo! Si te gusta vender, hablar con clientes, las redes sociales y el mundo de la cosmética, sigue leyendo porque puede que nos estemos buscando mutuamente. 😉 Somos una tienda especializada en cosmética profesional, con tienda física y un e-commerce que es una parte fundamental de nuestro día a día. Y estamos creciendo. 🚀 Por eso buscamos incorporar a una persona comercial, despierta, creativa y con ganas de hacer cosas, que quiera formar parte de un equipo joven donde las ideas son bienvenidas y donde hay mucho por aprender, aportar y desarrollar. No buscamos simplemente a alguien para “estar en tienda”. Buscamos a alguien a quien le guste vender, asesorar, comunicar y cuidar al cliente, independientemente de por dónde aparezca: entrando por la puerta, escribiendo un WhatsApp, llamando por teléfono, preguntando por Instagram o haciendo un pedido desde nuestra web. Porque hoy vender es todo eso. 🛍️ ¿Cómo será tu día a día? Pues bastante variado. Y precisamente esa es parte de la gracia. Un momento puedes estar asesorando a una clienta sobre qué producto le viene mejor para su piel y al siguiente respondiendo una consulta por WhatsApp, preparando un pedido online o pensando cómo presentar una novedad en Instagram. Entre otras cosas: • Atenderás y asesorarás a nuestros clientes en tienda física., • Gestionarás consultas y ventas por WhatsApp, teléfono, chat, redes sociales y otros canales digitales., • Harás seguimiento de clientes y consultas porque nos gusta vender, sí, pero sobre todo nos gusta que el cliente quiera volver., • Participarás en nuestras redes sociales, ayudando con contenidos, novedades, promociones, vídeos e ideas. Aquí tener creatividad suma muchos puntos., • Conocerás nuestras marcas y productos para poder recomendar con criterio y convertirte poco a poco en un/a auténtico/a pro de la cosmética profesional.📦✨ Y sí: también prepararás pedidos Nuestro e-commerce es uno de los motores del negocio, así que preparar los pedidos que salen cada día es una parte importante del trabajo. Y aquí somos bastante maniáticos con los detalles. 😄 Para nosotros, una venta online no termina cuando el cliente pulsa “comprar”. Queremos que recibir el paquete también forme parte de la experiencia. Por eso cada pedido se prepara con mimo: revisamos que todo esté perfecto, incluimos muestras gratuitas, añadimos algún detalle dulce 🍬 y, cuando corresponde, una nota escrita a mano. Porque detrás de cada pedido hay una persona y nos gusta que nuestros clientes lo noten. Tu trabajo será ayudarnos a que cada paquete salga bien preparado, bonito, personalizado y con ese pequeño “algo más” que hace ilusión cuando lo abres. También participarás en la recepción de mercancía, reposición, organización y control de stock. Porque para poder vender mucho —y vender bien— necesitamos que detrás de la tienda y del e-commerce todo funcione como un reloj. Así que sí: habrá cajas, paquetes y días con bastante movimiento. Pero también está la satisfacción de ver salir un montón de pedidos sabiendo que cada uno va camino de un cliente que ha confiado en nosotros. ❤️ 🙋 ¿A quién buscamos? Nos encantaría encontrar a alguien que sea: • Comercial y que disfrute vendiendo., • Cercano/a, comunicativo/a y con facilidad para conectar con los clientes., • Resolutivo/a y con iniciativa: si ves algo que puede hacerse mejor, queremos que nos lo cuentes., • Organizado/a y cuidadoso/a con los detalles., • Cómodo/a utilizando Instagram, WhatsApp y redes sociales., • Con curiosidad por el marketing digital y las nuevas formas de vender y comunicarnos., • Con ganas de aprender sobre cosmética profesional y cuidado de la piel., • Capaz de desenvolverse con naturalidad tanto en la atención presencial como en los diferentes canales de venta online., • Y, sobre todo, con ganas de formar parte de un equipo, aportar ideas y crecer con nosotros.💄 ¿Hay que saber de cosmética? Nos encanta que nos hagas esta pregunta. 😊 Si tienes experiencia en cosmética, estética, farmacia, dermocosmética o belleza, genial. Valoraremos especialmente titulaciones como Estética o Técnico/a en Farmacia, así como conocimientos o experiencia en marketing digital, redes sociales o creación de contenido. También valoraremos, por supuesto, la experiencia previa en ventas y atención al cliente, tanto presencial como a través de canales digitales. Pero sabemos que muchas cosas se pueden aprender. Para nosotros son fundamentales la actitud comercial, la curiosidad, la facilidad para tratar con clientes, la iniciativa y las ganas de aprender. 🌱 ¿Qué encontrarás aquí? Un equipo joven, cercano y con ganas de seguir creciendo. Un proyecto donde la tienda física y el mundo online van completamente de la mano. Marcas y productos de cosmética profesional de primer nivel, sobre los que podrás formarte continuamente. Un trabajo dinámico donde no todos los días son iguales. Y, sobre todo, espacio para proponer, probar ideas, aprender y asumir nuevas responsabilidades a medida que crecemos. No buscamos a alguien que venga simplemente a “cumplir su horario”. Buscamos a alguien que tenga ganas de meterse en el proyecto, aportar, hacerlo suyo y disfrutar viendo cómo crece. ❤️ ¿Te suena bien? Si eres de esas personas que pueden estar hablando con un cliente, preparando un pedido con mimo y cinco minutos después decir: “Oye, se me ha ocurrido una idea para Instagram…” …probablemente deberíamos conocernos. 😄 Envíanos tu candidatura y cuéntanos un poco sobre ti. Queremos saber qué has hecho, qué te gusta, qué puedes aportar y por qué crees que podrías encajar con nosotros. ¡Tenemos ganas de conocerte! ✨

NTT DATA BPO, es una sociedad perteneciente al grupo NTT DATA, la cual presta servicios de externalización de procesos de negocio. NTT DATA es una consultora multinacional que ofrece soluciones de negocio, estrategia, desarrollo y mantenimiento de aplicaciones tecnológicas, y outsourcing. La compañía, desarrolla su actividad en los sectores de telecomunicaciones, entidades financieras, industria, utilities, energía, administración pública y sanidad. Somos la sexta compañía de servicios IT del mundo y una de las pocas compañías en España, con los estándares más altos de excelencia en las condiciones que ofrecemos a nuestros empleados, por eso estamos certificados como Top Employer desde 2016 hasta la actualidad. Apostamos por nuestros empleados y creemos por encima de todo en las personas y en su desarrollo integral, por lo que fomentamos un contexto de libertad responsable que se traduce en un alto rendimiento profesional. Buscamos una persona para incorporarse a un proyecto estratégico dentro del ámbito de la transformación digital. Tendrás la oportunidad de participar en transformación digital, IA aplicada a servicios de atención, herramientas ITSM, automatización, monitorización, reporting, BI, dashboards, integración y tratamiento de datos y evaluación de iniciativas mediante KPI. ¿Qué podemos ofrecerte? • Retribución flexible., • Contrato Indefinido., • Modelo Híbrido: 3 días presenciales y 2 teletrabajo a la semana., • Plan de Carrera profesional en función de la formación, experiencia, potencial profesional y expectativas del candidato., • Formación desde el primer día dirigida a la especialización técnica y de transformación digital., • Revisiones periódicas de desempeño., • Salario en función de ubicación, perfil y experiencia profesional., • Revisiones periódicas de desempeño., • Integrarte en una compañía multinacional líder (una de las 10 compañías más grandes del sector a nivel mundial), joven y dinámica., • Formar parte de un ambiente creativo y colaborador donde puedes disfrutar de la experiencia del trabajo en equipo para lograr el máximo valor para nuestros clientes., • Trabajar en una empresa en constante evolución y crecimiento, realizando un trabajo enriquecedor con grandes oportunidades de desarrollo profesional., • Participación en proyectos innovadores y punteros para grandes clientes de primer nivel en distintos sectores de mercado. ¿Te encaja? Esto es lo que valoramos: • Titulación oficial superior universitaria de nivel MECES 3 o superior en Telecomunicaciones o Informática., • Certificación reconocida internacionalmente en metodologías ágiles, como PSM I/II, CSM, PMI-ACP o equivalente., • Experiencia profesional mínima de tres años en digitalización e innovación de servicios de atención al usuario., • Experiencia en: Diseño y evolución de modelos de atención multicanal: teléfono, email, chat, formularios y autoservicio, Definición e implantación de agentes virtuales o chatbots e Implantación de canales de autoservicio. En NTT DATA Europe & LATAM creemos que todos somos únicos y diferentes, por eso apostamos por una cultura inclusiva que reconozca y valore la diversidad. Trabajamos día tras día para crear un entorno en el que podamos explorar, vivir y potenciar nuestra propia singularidad. #WeAreAllUnique #YouMakeUsUnique #GreatTech #GreatPeople

Sobre el puesto En Centribal buscamos incorporar a nuestro equipo de Operaciones un/a Consultor/a de Producto SaaS, con experiencia en atención al cliente, gestión de plataformas tecnológicas y conocimientos sólidos de Zendesk. La persona seleccionada será responsable de acompañar a nuestros clientes en la implantación, configuración, uso y evolución de los productos SaaS de Centribal, actuando como punto de conexión entre cliente, operaciones, producto y tecnología. Aunque valoramos especialmente la experiencia con Zendesk, el foco principal del puesto estará en el conocimiento, configuración y adopción de las soluciones propias de Centribal. La compañía se encuentra en un proceso de evolución progresiva hacia un ecosistema tecnológico propio, reduciendo la dependencia de plataformas de terceros. Misión del puesto Garantizar que los clientes obtengan el máximo valor de los productos de Centribal, asegurando una correcta configuración de las soluciones, resolviendo incidencias de forma autónoma y traduciendo las necesidades operativas del cliente en configuraciones, mejoras y acciones concretas. La persona deberá combinar orientación al cliente, criterio técnico y visión de producto, evitando limitarse a la mera gestión de tickets. Principales responsabilidades • Acompañar a los clientes durante los procesos de onboarding, configuración, puesta en producción y evolución de los productos SaaS de Centribal., • Analizar las necesidades de atención al cliente y convertirlas en configuraciones funcionales dentro de nuestras plataformas., • Configurar y administrar entornos de Zendesk de forma autónoma cuando el proyecto o cliente lo requiera., • Gestionar configuraciones relacionadas con canales, usuarios, roles, grupos, permisos, formularios, vistas, automatizaciones, triggers, SLA y flujos de atención., • Diagnosticar y resolver incidencias funcionales y operativas, identificando su causa y coordinándose con los equipos técnicos cuando sea necesario., • Dar soporte avanzado sobre los productos de Centribal, incluyendo soluciones de atención al cliente, ticketing, canales digitales, automatización e inteligencia artificial., • Formar a usuarios, administradores y equipos operativos de clientes., • Elaborar documentación funcional, manuales, procedimientos y bases de conocimiento., • Participar en reuniones de seguimiento, toma de requerimientos y análisis de procesos., • Identificar oportunidades de mejora, riesgos operativos y necesidades recurrentes de los clientes., • Colaborar con los equipos de Producto, Desarrollo, QA, Inteligencia Artificial y Customer Success., • Impulsar la adopción de los productos propios de Centribal., • Mantener una comunicación fluida con clientes nacionales e internacionales, mercado LATAM y España Requisitos • Experiencia previa en consultoría SaaS, operaciones, soporte funcional, Customer Success, atención al cliente o implantación de productos tecnológicos., • Conocimientos sólidos de procesos y modelos de atención al cliente., • Experiencia configurando y administrando Zendesk Support., • Capacidad para resolver de manera autónoma problemas de configuración y funcionamiento de Zendesk., • Conocimiento de triggers, automatizaciones, macros, SLA, grupos, roles, permisos, formularios, vistas y reglas de negocio., • Capacidad para comprender productos SaaS, integraciones y flujos omnicanal., • Experiencia en gestión de incidencias y análisis funcional., • Habilidad para recopilar requerimientos y convertirlos en soluciones configurables., • Nivel de inglés suficiente para mantener reuniones, atender consultas y trabajar con documentación técnica., • Excelente comunicación oral y escrita., • Perfil proactivo, resolutivo, organizado y orientado a resultados., • Capacidad para trabajar con autonomía y gestionar varias cuentas o proyectos simultáneamente., • Orientación al cliente sin perder la visión de producto y la escalabilidad de las soluciones. Conocimientos valorables • Experiencia con plataformas de contact center, help desk, CRM o atención omnicanal., • Conocimiento de WhatsApp Business, chat web, email, SMS y otros canales digitales., • Experiencia funcional con APIs REST, webhooks e integraciones entre plataformas SaaS., • Conocimientos básicos de Postman, JSON, autenticación mediante tokens y análisis de peticiones HTTP., • Experiencia con herramientas como Jira, Confluence o similares., • Conocimiento de soluciones de inteligencia artificial aplicadas a atención al cliente., • Experiencia en configuración o implantación de chatbots y agentes virtuales., • Conocimiento de métricas de atención al cliente: SLA, tiempos de primera respuesta, resolución, abandono, productividad y satisfacción., • Experiencia en proyectos de migración desde Zendesk hacia otras plataformas. Competencias clave • Proactividad y sentido de la responsabilidad., • Autonomía en la resolución de problemas., • Pensamiento analítico y capacidad de diagnóstico., • Orientación al cliente y vocación de servicio., • Visión de producto., • Capacidad de aprendizaje y adaptación., • Comunicación efectiva con perfiles técnicos y de negocio., • Capacidad para documentar y transmitir conocimiento., • Gestión de prioridades y situaciones críticas., • Mentalidad de mejora continua. Que buscamos especialmente Buscamos una persona que no se limite a escalar incidencias o seguir procedimientos predefinidos. Necesitamos un perfil capaz de investigar, probar configuraciones, comprender el contexto del cliente y proponer soluciones. Debe sentirse cómodo trabajando con Zendesk, pero también tener interés en aprender y defender los productos de Centribal como solución principal. ¿Quieres conocer más? ¡No dudes en inscribirte! Entendemos la diversidad como una fuente de talento, ofrecemos una cultura de trabajo inclusiva que se apoya en las diferencias y similitudes entre los empleados/as que conforman la compañía para crear entornos de trabajo para todos/as. Nos comprometemos a tratar todas las candidaturas por igual en función de sus capacidades, logros y experiencia independientemente de su raza, nacionalidad, sexo, edad, discapacidad, orientación sexual, identidad de género o cualquier otra clasificación protegida por la ley.

IENAI SPACE is an early-stage startup located in Madrid, developing an end-to-end ecosystem of in-space mobility products, including propulsion systems and engineering SaaS. We are a highly innovative company in the “New Space” sector; the team is made up of a dynamic and multidisciplinary group of engineers, PhDs and developers, looking to revolutionize space mobility for the adoption of propulsion products in the smallest of satellites. We recently kickstarted our commercial phase with our first product: 360™, a Mission and Space Mobility analysis SaaS. Our mission is to build tailored, end-to-end space mobility products and services for the next generation of small satellites empowering a sustainable new space economy. We believe this is possible because we rely on our values: Infinite Innovation, Extraterrestrial Excellence, Cosmic Collaboration, Astronomical Agility and Planetary Passion. How will you contribute to IENAI SPACE? As the Head of Embedded Systems and Software, you will own the architectural vision and lifecycle execution for all software powering our ATHENA propulsion system, spanning mission-critical flight firmware and bare-metal to embedded software, laboratory automation, and Electrical Ground Support Equipment (EGSE) software. You will be in charge of the architecture design, implementation, and continuous improvement of highly reliable, fault-tolerant embedded solutions. This role requires an engineering leader who can prioritize tasks effectively, work with agility and take full ownership of firmware and software development. Your key responsibilities will include: • End-to-End embedded lifecycle ownership: lead the design, development, testing and maintenance of embedded software for our ATHENA propulsion system, from bare-metal to real-time application and EGSE software., • Team leadership and scaling: lead, mentor and grow a small team of embedded software engineers, fostering a culture of technical excellence and agility., • Mission assurance: define software verification strategies, including Hardware-in-the-Loop (HIL) testing and automated CI/CD pipelines, to guarantee flight readiness., • Architecture design and migration: define and structure firmware and software components to create a modular, scalable, and maintainable system, and lead the migration from legacy resource-constrained (8-bit microcontroller) bare-metal software to a modern 32-bit RTOS embedded architecture., • Technical feasibility assessment: evaluate design concepts and propose robust technical solutions., • System integration: work closely with the hardware team to ensure seamless integration of embedded software into our propulsion systems and laboratory equipment., • Technical reviews and documentation: participate in design and milestone reviews, ensuring the highest quality and alignment with project goals. What is your department like? You will be the head of our Embedded Systems and Software team, which is part of our Electric Propulsion department. This team is in charge of designing, developing, testing, and maintaining all firmware and software controlling our ATHENA propulsion system and laboratory equipment. What will make you succeed? We are looking for (must have): • At least 7+ years of experience in embedded software development, with proven experience leading or mentoring engineering teams., • Professional proficiency in C++ and C for resource-constrained systems., • Solid experience with bare-metal development and Real-Time Operating Systems (RTOS, ideally FreeRTOS)., • Deep understanding of microcontroller architectures (from highly resource-constrained 8-bit to modern 32-bit MCUs) and low-level peripherals (I2C, SPI, UART, CAN, PWM)., • Strong competency in Python for scripting, test automation, and laboratory equipment control., • Experience establishing version control workflows (Git) and modern CI/CD practices for embedded systems., • Ability to read and interpret PCB schematics., • Strong problem-solving skills with the ability to prioritize tasks and work autonomously., • Fluent in spoken and written English. We also value (nice to have): • Experience in NewSpace, aerospace, or safety-critical industries (medical, automotive, railway, avionics, etc.)., • Familiarity with space software standards (e.g., ECSS-E-ST-40C) or safety coding guidelines (MISRA C/C++)., • Experience designing bootloaders (including on-orbit/telemetry updates) and fault-tolerant/fail-safe software mechanisms., • Passion for space technology and a willingness to grow within a young and dynamic team. What do we offer? • 🚀 A key role in a pioneering space startup, where you will directly impact the development of cutting-edge propulsion technology., • 💼 A full-time contract of 40h per week., • ⏰ Flexible working hours, allowing you to manage your schedule for better work-life balance., • 🏠 Hybrid work model – work remotely up to 10 days per month., • 🎄 Extra holidays – in addition to 23 vacation days, enjoy 6 additional days off during the Christmas period (from 24 December to 2 January, both included)., • 🩺 Private health insurance, fully covered by the company., • 🎓 Learning & Development – €1000 per year budget for training, courses, and professional growth., • 💪 Autonomy and responsibility – your contributions will directly shape our technology and success. What will your recruitment process be like? Here is a quick overview of the recruitment process: • Application review: we carefully assess your CV and experience., • Culture and values interview: a chat with our People team to ensure we share the same mindset and values., • Technical interview: meet the Tech Lead and showcase your technical skills., • Sometimes the hiring process will require a technical exercise to assess how you could apply logic and structure to different scenarios., • Final interview with Founders: align expectations and discuss your potential impact at IENAI SPACE. If everything you've read matches what you're looking for in your next adventure, don't hesitate to apply via LinkedIn. We are looking forward to meeting you ✨

Buscamos Product Engineer (AI & Full Stack) en PROXUS PROXUS (proxus.es) lo empezamos hace dos años cuatro compañeros de la universidad. Hoy estudian con nosotros más de 220.000 estudiantes. Estamos construyendo la plataforma con la que nos habría gustado estudiar a nosotros: una herramienta donde la IA hace que el protagonista sea el estudiante y no el estrés, los agobios y las horas perdidas, y que le acompaña hasta la nota que quiere sacar. Hace poco más de un año éramos 3.000. Somos ya una de las plataformas EdTech con más crecimiento de España, y este curso, además, salimos fuera: España, Chile y Argentina están abiertos y vamos a abrir varios mercados nuevos. Y eso es justo lo que hace interesante el puesto. Este curso toca construir: producto nuevo, la tecnología lo más potente que sepamos hacerla y varios países a la vez. El puesto en una frase Entender cómo estudia la gente de verdad, detectar dónde está el problema y convertirlo en tecnología funcionando en producción, en días, no en trimestres. No buscamos a alguien que ejecute tareas cerradas. Buscamos a alguien que piense, proponga, construya, mida y quite lo que no funciona. Qué harías Trabajarías en la intersección entre producto, ingeniería e IA, con responsabilidad real sobre partes del producto desde el primer día. • Producto desde el minuto uno. Entiendes el problema del estudiante, propones cómo resolverlo y lo defiendes. Las decisiones de producto no te llegan cerradas desde arriba., • Construir y desplegar. Diseñas, desarrollas y sacas a producción funcionalidades completas. Tuyas de principio a fin, incluida la parte aburrida de que aguanten., • IA en producción de verdad. Generación de contenido de estudio, chat agéntico, agentes que construyen material a partir de exámenes reales. Es el corazón del producto, no un experimento en una rama., • Saber si lo que sacas se usa. Construir es la mitad del trabajo. La otra mitad es mirar después qué ha pasado: si la gente lo usa, si ha mejorado lo que tenía que mejorar y si merece seguir ahí. Queremos a alguien que quiera esa foto y sepa leerla, no que la espere de otro., • Coste e infraestructura. Servimos a cientos de miles de estudiantes con picos brutales en época de exámenes. El coste de IA por usuario y la velocidad de iteración son decisiones de ingeniería con impacto directo en la cuenta de resultados., • Montar cómo se mide la IA. Saber si una generación es buena, cuánto cuesta y por qué ha empeorado al tocar un prompt. No lo damos por sabido ni te lo pedimos de entrada: es de las cosas que queremos construir bien este curso, y hay sitio para meterse ahí. Encajas si • Has construido cosas. Proyectos propios, herramientas internas, automatizaciones, un bot, un producto que usaron cuatro amigos. Nos importa mucho más eso que dónde has trabajado., • Trabajas con IA con método. Todo el mundo ha probado LLMs, agentes y RAG. Lo que de verdad separa es cómo: si planificas, acotas y verificas, o si prompteas hasta que salga algo., • Estás enganchado a lo que va saliendo. Sale un modelo nuevo, una herramienta nueva, una forma nueva de hacer algo, y te da por probarla y por pensar dónde encaja en lo que estás construyendo. Aquí lo que sabías hace seis meses no basta, y a ti eso te parece la mejor parte y no una carga., • Te interesa el producto tanto como la tecnología. Quieres entender el problema del usuario y también el del negocio, no solo la funcionalidad que toca sacar., • Tienes criterio técnico, aunque lo estés construyendo todavía. Preguntas, propones, defiendes tu idea y cambias de opinión rápido cuando los datos dicen otra cosa., • Te motiva la responsabilidad temprana y te crece el ánimo cuando algo depende de ti., • Te apetece que lo que hagas lo usen cientos de miles de estudiantes la semana que viene. No necesitas un CV impresionante, ni años de experiencia, ni un máster. Si te ilusiona el puesto aunque no cumplas el 100%, aplica igual: preferimos verte. Suma puntos: haber llevado IA generativa a producción con usuarios reales, haber peleado con costes de inferencia o evaluación de modelos, TypeScript, haberte movido por Google Cloud, Azure o AWS, y conocer de cerca el mundo universitario o de bachillerato en España. Quizá no es para ti si • Buscas que te digan exactamente qué hacer cada día., • Prefieres tareas cerradas y no quieres entrar en producto, usuario ni decisiones técnicas., • Te incomoda la incertidumbre, aprender tecnología nueva cada mes o asumir responsabilidad pronto., • Buscas un entorno muy corporativo y muy estructurado., • Tu prioridad hoy es maximizar el fijo desde el primer día por encima de aprendizaje, responsabilidad e impacto. Cómo trabajamos Ya somos once en PROXUS y cuatro en el equipo de desarrollo, y seguimos ampliando. Es el tamaño en el que todavía te enteras de todo: sabes por qué se ha tomado cada decisión, tratas con los cuatro fundadores a diario y lo que propones un lunes puede estar en producción el jueves. Y a la vez no estarías solo, tendrías al lado a gente con quien discutir cómo se hace algo. Estamos en Las Rozas y te pedimos mínimo tres días presenciales. En la práctica la mayoría venimos más, porque construir codo con codo hace que las ideas no se queden en ideas. Somos flexibles de verdad, y funciona en las dos direcciones: hay semanas de campaña con picos fuertes y algún domingo intenso, y hay martes en los que tienes que acompañar a tu madre al médico y no pasa absolutamente nada. Lo que sí te pedimos es que te apetezca la vorágine de una startup que crece rápido, y que PROXUS te ronde la cabeza durante la semana. Es lo que hace que esto funcione. Qué ofrecemos • Fijo de 20.000 € a 28.000 € brutos/año según perfil, experiencia y encaje, más 12.000 € de variable por objetivos. Total si se cumple: entre 32.000 € y 40.000 €., • El variable es transparente y tiene dos mitades. Una es común a toda la empresa, la misma para todos incluidos los cuatro fundadores: o la cobramos todos o no la cobra nadie, y esa parte no tiene techo. La otra es de tu área, con objetivos concretos que se revisan cada mes para que sepas siempre dónde estás., • Revisión a los doce meses. Y antes si la responsabilidad crece antes., • Todas las suscripciones de IA que necesites, pagadas. Claude, Codex y lo que salga el mes que viene. Aquí no se discute la herramienta, se discute el resultado., • 25 días laborables de vacaciones., • Off-site con todo el equipo dos veces al año, antes de cada gran campaña., • Responsabilidad real sobre partes del producto y del stack desde el principio, en un momento en el que lo que construyas se nota en el negocio esa misma semana. El proceso Sabemos lo que cansa un proceso eterno, así que este es corto y te lo contamos entero: 1. Una conversación inicial con uno de los fundadores, 30-45 minutos., 2. Una prueba técnica sobre un caso real nuestro, con una semana de tiempo., 3. Conversación técnica con Javi (cofundador y CTO)., 4. Última charla con los cuatro fundadores. Cómo aplicar Aplica aquí y añade todo lo que creas que deberíamos ver: GitHub, proyectos propios, demos, cosas a medio terminar, experimentos con IA, lo que sea que muestre cómo piensas y cómo construyes. Lo leemos todo. Nos vemos pronto :)

En ALTEN sabemos que el éxito de nuestros proyectos depende de las personas que forman nuestro equipo. Si tienes experiencia trabajando con Microsoft Dynamics 365 Customer Service, dominas tanto la parte funcional como técnica, y disfrutas impulsando la transformación digital y mejorando los procesos de atención al cliente, queremos conocerte. Nos comprometemos a potenciar tu talento, escuchar tus expectativas y ofrecerte un entorno donde puedas crecer profesionalmente. ¿Te unes a nuestro #WelcomeHome? ¿Qué buscamos? Experiencia mínima de 3 años con Microsoft Dynamics 365 CRM, participando en proyectos de implementación o mejora continua. Perfil híbrido funcional-técnico, con capacidad para abordar tanto el análisis funcional como las configuraciones e implementaciones técnicas. Conocimiento funcional y experiencia práctica en: Gestión de casos (Case Management) Gestión de colas y enrutamiento Reglas SLA y tiempos de resolución Bases de conocimiento (Knowledge Base) Omnichannel for Customer Service (chat, correo, voz) Portales de autoservicio y encuestas de satisfacción (Customer Voice) Experiencia en integraciones con otras plataformas, especialmente con la Power Platform (Power Automate, Power Apps). Conocimientos en integración mediante conectores o APIs y valorable experiencia en tecnologías Azure (Logic Apps, Azure Functions). Capacidad para el diseño y documentación funcional de integraciones con otros sistemas. Experiencia en formación a usuarios clave, elaboración de materiales y sesiones prácticas. Competencia en análisis de requerimientos, diseño funcional, configuración, pruebas, carga de datos y acompañamiento en el go-live. Habilidades de resolución de problemas, autonomía y orientación al cliente. Excelentes habilidades de comunicación y trabajo en equipo. Dominio de herramientas de productividad como Microsoft 365. Valorable experiencia en metodologías ágiles (Scrum, DevOps). Deseable conocimiento funcional de otros módulos de Dynamics 365: Sales, Marketing, Field Service, Contact Center o Project Operations. ¿Qué podemos ofrecerte? Formar parte de una gran empresa competitiva y en continuo crecimiento. Integración en un equipo de profesionales altamente cualificado, con un buen clima laboral, innovador y dinámico. Formación especializada y desarrollo profesional continuo. Beneficios sociales y plan de compensación flexible. Retribución competitiva. ¿Quiénes somos? Somos un equipo. Formamos parte de ALTEN, una multinacional europea especializada en proporcionar servicios de consultoría, tecnología de la información y servicios de ingeniería a las principales compañías del mercado español. Si te gustan las cifras, te diremos que en España tenemos una facturación de 337 millones de euros, 10 sedes y un equipo formado por más de 5.500 personas. Además, en ALTEN nos enorgullece ofrecer igualdad de oportunidades, independientemente del género, edad, diversidad de capacidades o país de origen. Nuestro compromiso está con el talento y con las personas que lo tienen.

We are: Wizeline, a global AI-centric technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact. With the right people and the right ideas, there’s no limit to what we can achieve Are you a fit? Sounds awesome, right? Now, let’s make sure you’re a good fit for the role: Responsibilities: Responsible for designing and building AI-enabled services that support high-value Financial Crime scaling challenges. The engineer combines strong .NET engineering foundations with practical experience using Azure OpenAI, Azure AI Search, secure Azure hosting patterns and Retrieval Augmented Generation to build grounded, auditable and cost-aware solutions. The engineer works on use cases aligned to the FinCrime Scaling backlog, including Screening, Cross Border Payments, Name Screening, KYC/KYB, Companies House alerts, Court Orders, Wider Exposure Reviews, Tactical Intelligence Reviews, iSAR Complex, Fraud and Transaction Monitoring. The focus is on reducing manual effort, improving operational scalability, supporting faster and better-informed investigations, and delivering measurable ROI. Must-have Skills To be successful in this role, you must have: Strong experience with LLMs Azure OpenAI for chat/completion capabilities. Azure AI Foundry/AI Studio Azure AI Search for retrieval over approved knowledge sources. Azure AI Search hybrid retrieval, semantic ranking and citation-backed responses. When to use RAG rather than fine-tuning or a generic prompt. How to structure source documents for retrieval. Chunking, indexing and vectorisation concepts. While Azure is our primary platform, the engineer should also understand the other models and frameworks we can use, along with the trade-offs between them. Excellent communication and collaboration skills. English B2 Advanced or C1 Nice-to-have: Financial Crime Experience Azure storage technologies What we offer: Competitive compensation & total rewards Health benefits & wellness programs Savings & retirement plans Global mobility opportunities Flexible work policy and remote-friendly approach Happy hours, gaming tournaments, sports activities & more Continuous learning & training programs with WizeAcademy Free certifications in cloud technologies and coding languages Find out more about our culture here .

Team Leader - Lead ManagementPosition Title: Lead Management Team LeadDepartment: Commercial / SalesReports To: Director, Demand Generation LSTLocation: Remote (Spain or Italy)Position SummaryThe Lead Management Team Lead is a player-coach who personally qualifies inbound leads while also leading, developing, and holding accountable a team of Lead Management Specialists. This role owns day-to-day team operations, including SLA adherence, CRM data quality, and pipeline accuracy, and serves as the primary escalation point for complex qualification scenarios.The Team Lead partners closely with Marketing, Application Engineering, Inside and Outside Sales, and cross-functional leadership to drive continuous improvement in lead response, qualification accuracy, and handoff quality. This position is critical to building a high-performing, consistent lead management function and plays a key role in shaping team culture, process, and commercial rigor.Key ResponsibilitiesTeam Leadership & DevelopmentLead, coach, and develop a team of Lead Management Specialists, setting clear expectations for performance, quality, and professional growthConduct regular 1:1s, team huddles, and performance reviews; provide real-time feedback and coaching on qualification calls, CRM discipline, and customer interactionsOwn team scheduling, workload balancing, and coverage planning to ensure SLA commitments are met consistentlyDrive onboarding of new team members, including training on qualification frameworks, CRM standards, quoting processes, and escalation protocolsIdentify skill gaps and coordinate targeted development, partnering with Sales Enablement and Marketing as neededFoster a culture of accountability, continuous improvement, and commercial curiosity within the teamInbound Lead Response & Qualification (Player Role)Carry a personal lead qualification workload, responding to inbound inquiries via web forms, web chat, and phone within established SLAsConduct structured discovery using approved qualification frameworks and convert qualified leads into Opportunities with accurate documentation and owner assignmentProvide budgetary quotes within approved templates and commercial guardrailsExecute structured nurture of inbound leads, including quote reminders and clarificationsServe as the escalation point for complex or ambiguous qualification scenarios before routing to Sales or Application EngineeringCRM Excellence & Funnel ManagementOwn team-level CRM data quality, conducting regular audits of lead records, opportunity documentation, quote logs, and disposition accuracyMonitor and report on team funnel metrics including response times, qualification rates, conversion rates, and disposition accuracy (Won/Lost alignment with Opportunity Owners)Maintain personal CRM excellence as the standard the team followsSupport Marketing with aggregated feedback on lead quality, campaign alignment, and customer trendsSales & Marketing CollaborationAct as the primary liaison between the Lead Management team and Sales, Application Engineering, and Marketing leadershipEscalate complex technical, pricing, or product-fit questions to the appropriate teams and ensure timely resolutionParticipate in cross-functional alignment meetings and provide structured feedback on inbound lead quality, recurring customer questions, and process gapsPartner with Sales Enablement on talk tracks, qualification criteria updates, and competitive intelligence relevant to lead handlingContinuous Improvement & Process OwnershipIdentify and implement improvements to response templates, qualification frameworks, routing rules, and escalation protocolsTrack and analyze team performance data to surface trends, bottlenecks, and coaching opportunitiesRecommend and help implement process changes, tooling improvements, or workflow adjustments to improve speed, quality, and consistencyDocument and maintain standard operating procedures for the Lead Management functionRequired QualificationsEducation & ExperienceBachelor’s degree preferred (Business, Sales, Marketing, Engineering, or related field)3–5 years of experience in lead management, sales development, inside sales, or related commercial roles, with at least 1 year in a team lead, supervisory, or senior individual contributor roleDemonstrated experience coaching or mentoring peers in a sales or commercial environmentTrack record of meeting or exceeding individual and team performance targetsSkills & CompetenciesStrong written and verbal communication skills with the ability to coach others on effective customer communicationHigh attention to detail and accuracy in CRM usage; ability to enforce data quality standards across a teamProven ability to manage competing priorities in a fast-paced, high-volume environmentCustomer-centric mindset with strong problem-solving and de-escalation skillsComfortable with performance metrics, reporting, and data-driven decision-makingOrganized, dependable, and proactive; leads by exampleFluency in EnglishFluency in Spanish and ItalianPreferred QualificationsExperience with Salesforce CRM, including reporting and dashboard familiarityFamiliarity with life sciences, industrial, or B2B manufacturing environmentsExperience building or scaling an inside sales or lead management functionFluency in additional languages

¡Multiplica te está buscando! Somos una consultora especializada en ofrecer las mejores oportunidades laborales al mejor talento digital del mercado. Tenemos 20 años de experiencia reclutando a personas capacitadas, innovadoras y con ganas de crecer para nuestros clientes. Actualmente colaboramos con empresas en LATAM, USA, Europa y África y contamos con talentos que trabajan presencialmente y/o remoto en diferentes partes del mundo. Nuestros talentos son los agentes de cambio que están creando las organizaciones del futuro. ¡Sé parte de este cambio! Actualmente estamos en la búsqueda para uno de nuestros clientes un: SOPORTE TÉCNICO SALESFORCE Objetivo del Puesto: Buscamos un/a profesional de soporte técnico con conocimientos funcionales en Salesforce que brinde soporte de primer nivel a los usuarios de los centros operativos de Aire, resolviendo incidencias con un enfoque pedagógico y proactivo. Su rol será clave para garantizar una experiencia fluida en el uso de la plataforma durante el proceso de transformación digital de la compañía, contribuyendo directamente al éxito del Roll-out de Salesforce en los centros. Responsabilidades: • Atender y resolver consultas e incidencias de usuarios a través de chat, buzón y casos escalados en Salesforce., • Gestionar la comunicación con el proveedor de implementación Salesforce para la correcta atención de incidencias., • Administrar tareas planificadas: alta/baja de usuarios y ajustes en configuraciones de centros (disponibilidades, parametrizaciones)., • Identificar y solucionar problemas en procesos de negocio reportados por los centros., • Documentar casos resueltos y proponer mejoras en los protocolos de soporte., • Colaborar con el equipo interno para asegurar la continuidad operativa de Salesforce., • Participar en guardias rotativas de soporte en fines de semana., • Fomentar la adopción de la plataforma mediante soporte proactivo y comunicación clara con usuarios no técnicos. Requisitos: • Mínimo 2 años de experiencia en soporte técnico con Salesforce., • Conocimiento funcional de Salesforce (se valora certificación Salesforce Administrator)., • Experiencia con herramientas de gestión de incidencias (Service Cloud, Zendesk o similares)., • Conocimientos para realizar configuraciones básicas en plataformas CRM., • Dominio del Inglés avanzado conversacional y escrito (C1)., • Disponibilidad para trabajar de Miércoles a Domingo (descanso Lunes y Martes) de 9:00 a.m. a 18:00 p.m. (horario español), 100% remoto, residiendo en España. Beneficios: • Ingreso a nómina desde el primer día de trabajo con todos los beneficios de acuerdo a Ley., • Contratación por 6 meses (renovable)., • Beneficios corporativos de Multiplica., • Aprendizaje continuo: acceso gratuito a cursos y capacitaciones constantes., • Pertenecer a programa de referidos., • Agradable clima laboral.

¡Multiplica te está buscando! Somos una consultora especializada en ofrecer las mejores oportunidades laborales al mejor talento digital del mercado. Tenemos 20 años de experiencia reclutando a personas capacitadas, innovadoras y con ganas de crecer para nuestros clientes. Actualmente colaboramos con empresas en LATAM, USA, Europa y África y contamos con talentos que trabajan presencialmente y/o remoto en diferentes partes del mundo. Nuestros talentos son los agentes de cambio que están creando las organizaciones del futuro. ¡Sé parte de este cambio! Actualmente estamos en la búsqueda para uno de nuestros clientes un: SOPORTE TÉCNICO SALESFORCE Objetivo del Puesto: Buscamos un/a profesional de soporte técnico con conocimientos funcionales en Salesforce que brinde soporte de primer nivel a los usuarios de los centros operativos de Aire, resolviendo incidencias con un enfoque pedagógico y proactivo. Su rol será clave para garantizar una experiencia fluida en el uso de la plataforma durante el proceso de transformación digital de la compañía, contribuyendo directamente al éxito del Roll-out de Salesforce en los centros. Responsabilidades: • Atender y resolver consultas e incidencias de usuarios a través de chat, buzón y casos escalados en Salesforce., • Gestionar la comunicación con el proveedor de implementación Salesforce para la correcta atención de incidencias., • Administrar tareas planificadas: alta/baja de usuarios y ajustes en configuraciones de centros (disponibilidades, parametrizaciones)., • Identificar y solucionar problemas en procesos de negocio reportados por los centros., • Documentar casos resueltos y proponer mejoras en los protocolos de soporte., • Colaborar con el equipo interno para asegurar la continuidad operativa de Salesforce., • Participar en guardias rotativas de soporte en fines de semana., • Fomentar la adopción de la plataforma mediante soporte proactivo y comunicación clara con usuarios no técnicos. Requisitos: • Mínimo 2 años de experiencia en soporte técnico con Salesforce., • Conocimiento funcional de Salesforce (se valora certificación Salesforce Administrator)., • Experiencia con herramientas de gestión de incidencias (Service Cloud, Zendesk o similares)., • Conocimientos para realizar configuraciones básicas en plataformas CRM., • Dominio del Inglés avanzado conversacional y escrito (C1)., • Disponibilidad para trabajar de Miércoles a Domingo (descanso Lunes y Martes) de 9:00 a.m. a 18:00 p.m. (horario español), 100% remoto, residiendo en España. Beneficios: • Ingreso a nómina desde el primer día de trabajo con todos los beneficios de acuerdo a Ley., • Contratación por 6 meses (renovable)., • Beneficios corporativos de Multiplica., • Aprendizaje continuo: acceso gratuito a cursos y capacitaciones constantes., • Pertenecer a programa de referidos., • Agradable clima laboral.

We are: Wizeline, a global AI-centric technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact. With the right people and the right ideas, there’s no limit to what we can achieve Are you a fit? Sounds awesome, right? Now, let’s make sure you’re a good fit for the role: Responsibilities: • Responsible for designing and building AI-enabled services that support high-value Financial Crime scaling challenges., • The engineer combines strong .NET engineering foundations with practical experience using Azure OpenAI, Azure AI Search, secure Azure hosting patterns and Retrieval Augmented Generation to build grounded, auditable and cost-aware solutions., • The engineer works on use cases aligned to the FinCrime Scaling backlog, including Screening, Cross Border Payments, Name Screening, KYC/KYB, Companies House alerts, Court Orders, Wider Exposure Reviews, Tactical Intelligence Reviews, iSAR Complex, Fraud and Transaction Monitoring., • The focus is on reducing manual effort, improving operational scalability, supporting faster and better-informed investigations, and delivering measurable ROI. Must-have Skills To be successful in this role, you must have: • Strong experience with LLMs, • Azure OpenAI for chat/completion capabilities., • Azure AI Foundry/AI Studio, • Azure AI Search for retrieval over approved knowledge sources., • Azure AI Search hybrid retrieval, semantic ranking and citation-backed responses., • When to use RAG rather than fine-tuning or a generic prompt., • How to structure source documents for retrieval., • Chunking, indexing and vectorisation concepts., • While Azure is our primary platform, the engineer should also understand the other models and frameworks we can use, along with the trade-offs between them., • Excellent communication and collaboration skills. English B2 Advanced or C1 Nice-to-have: • Financial Crime Experience, • Azure storage technologies What we offer: • Competitive compensation & total rewards, • Health benefits & wellness programs, • Savings & retirement plans, • Global mobility opportunities, • Flexible work policy and remote-friendly approach, • Happy hours, gaming tournaments, sports activities & more, • Continuous learning & training programs with WizeAcademy, • Free certifications in cloud technologies and coding languages Find out more about our culture here.

Sobre el puesto En Centribal buscamos incorporar a nuestro equipo de Operaciones un/a Consultor/a de Producto SaaS, con experiencia en atención al cliente, gestión de plataformas tecnológicas y conocimientos sólidos de Zendesk. La persona seleccionada será responsable de acompañar a nuestros clientes en la implantación, configuración, uso y evolución de los productos SaaS de Centribal, actuando como punto de conexión entre cliente, operaciones, producto y tecnología. Aunque valoramos especialmente la experiencia con Zendesk, el foco principal del puesto estará en el conocimiento, configuración y adopción de las soluciones propias de Centribal. La compañía se encuentra en un proceso de evolución progresiva hacia un ecosistema tecnológico propio, reduciendo la dependencia de plataformas de terceros. Misión del puesto Garantizar que los clientes obtengan el máximo valor de los productos de Centribal, asegurando una correcta configuración de las soluciones, resolviendo incidencias de forma autónoma y traduciendo las necesidades operativas del cliente en configuraciones, mejoras y acciones concretas. La persona deberá combinar orientación al cliente, criterio técnico y visión de producto, evitando limitarse a la mera gestión de tickets. Principales responsabilidades • Acompañar a los clientes durante los procesos de onboarding, configuración, puesta en producción y evolución de los productos SaaS de Centribal., • Analizar las necesidades de atención al cliente y convertirlas en configuraciones funcionales dentro de nuestras plataformas., • Configurar y administrar entornos de Zendesk de forma autónoma cuando el proyecto o cliente lo requiera., • Gestionar configuraciones relacionadas con canales, usuarios, roles, grupos, permisos, formularios, vistas, automatizaciones, triggers, SLA y flujos de atención., • Diagnosticar y resolver incidencias funcionales y operativas, identificando su causa y coordinándose con los equipos técnicos cuando sea necesario., • Dar soporte avanzado sobre los productos de Centribal, incluyendo soluciones de atención al cliente, ticketing, canales digitales, automatización e inteligencia artificial., • Formar a usuarios, administradores y equipos operativos de clientes., • Elaborar documentación funcional, manuales, procedimientos y bases de conocimiento., • Participar en reuniones de seguimiento, toma de requerimientos y análisis de procesos., • Identificar oportunidades de mejora, riesgos operativos y necesidades recurrentes de los clientes., • Colaborar con los equipos de Producto, Desarrollo, QA, Inteligencia Artificial y Customer Success., • Impulsar la adopción de los productos propios de Centribal., • Mantener una comunicación fluida con clientes nacionales e internacionales, mercado LATAM y España Requisitos • Experiencia previa en consultoría SaaS, operaciones, soporte funcional, Customer Success, atención al cliente o implantación de productos tecnológicos., • Conocimientos sólidos de procesos y modelos de atención al cliente., • Experiencia configurando y administrando Zendesk Support., • Capacidad para resolver de manera autónoma problemas de configuración y funcionamiento de Zendesk., • Conocimiento de triggers, automatizaciones, macros, SLA, grupos, roles, permisos, formularios, vistas y reglas de negocio., • Capacidad para comprender productos SaaS, integraciones y flujos omnicanal., • Experiencia en gestión de incidencias y análisis funcional., • Habilidad para recopilar requerimientos y convertirlos en soluciones configurables., • Nivel de inglés suficiente para mantener reuniones, atender consultas y trabajar con documentación técnica., • Excelente comunicación oral y escrita., • Perfil proactivo, resolutivo, organizado y orientado a resultados., • Capacidad para trabajar con autonomía y gestionar varias cuentas o proyectos simultáneamente., • Orientación al cliente sin perder la visión de producto y la escalabilidad de las soluciones. Conocimientos valorables • Experiencia con plataformas de contact center, help desk, CRM o atención omnicanal., • Conocimiento de WhatsApp Business, chat web, email, SMS y otros canales digitales., • Experiencia funcional con APIs REST, webhooks e integraciones entre plataformas SaaS., • Conocimientos básicos de Postman, JSON, autenticación mediante tokens y análisis de peticiones HTTP., • Experiencia con herramientas como Jira, Confluence o similares., • Conocimiento de soluciones de inteligencia artificial aplicadas a atención al cliente., • Experiencia en configuración o implantación de chatbots y agentes virtuales., • Conocimiento de métricas de atención al cliente: SLA, tiempos de primera respuesta, resolución, abandono, productividad y satisfacción., • Experiencia en proyectos de migración desde Zendesk hacia otras plataformas. Competencias clave • Proactividad y sentido de la responsabilidad., • Autonomía en la resolución de problemas., • Pensamiento analítico y capacidad de diagnóstico., • Orientación al cliente y vocación de servicio., • Visión de producto., • Capacidad de aprendizaje y adaptación., • Comunicación efectiva con perfiles técnicos y de negocio., • Capacidad para documentar y transmitir conocimiento., • Gestión de prioridades y situaciones críticas., • Mentalidad de mejora continua. Que buscamos especialmente Buscamos una persona que no se limite a escalar incidencias o seguir procedimientos predefinidos. Necesitamos un perfil capaz de investigar, probar configuraciones, comprender el contexto del cliente y proponer soluciones. Debe sentirse cómodo trabajando con Zendesk, pero también tener interés en aprender y defender los productos de Centribal como solución principal. ¿Quieres conocer más? ¡No dudes en inscribirte! Entendemos la diversidad como una fuente de talento, ofrecemos una cultura de trabajo inclusiva que se apoya en las diferencias y similitudes entre los empleados/as que conforman la compañía para crear entornos de trabajo para todos/as. Nos comprometemos a tratar todas las candidaturas por igual en función de sus capacidades, logros y experiencia independientemente de su raza, nacionalidad, sexo, edad, discapacidad, orientación sexual, identidad de género o cualquier otra clasificación protegida por la ley.

Buscamos Product Engineer (AI & Full Stack) en PROXUS PROXUS (proxus.es) lo empezamos hace dos años cuatro compañeros de la universidad. Hoy estudian con nosotros más de 220.000 estudiantes. Estamos construyendo la plataforma con la que nos habría gustado estudiar a nosotros: una herramienta donde la IA hace que el protagonista sea el estudiante y no el estrés, los agobios y las horas perdidas, y que le acompaña hasta la nota que quiere sacar. Hace poco más de un año éramos 3.000. Somos ya una de las plataformas EdTech con más crecimiento de España, y este curso, además, salimos fuera: España, Chile y Argentina están abiertos y vamos a abrir varios mercados nuevos. Y eso es justo lo que hace interesante el puesto. Este curso toca construir: producto nuevo, la tecnología lo más potente que sepamos hacerla y varios países a la vez. El puesto en una frase Entender cómo estudia la gente de verdad, detectar dónde está el problema y convertirlo en tecnología funcionando en producción, en días, no en trimestres. No buscamos a alguien que ejecute tareas cerradas. Buscamos a alguien que piense, proponga, construya, mida y quite lo que no funciona. Qué harías Trabajarías en la intersección entre producto, ingeniería e IA, con responsabilidad real sobre partes del producto desde el primer día. • Producto desde el minuto uno. Entiendes el problema del estudiante, propones cómo resolverlo y lo defiendes. Las decisiones de producto no te llegan cerradas desde arriba., • Construir y desplegar. Diseñas, desarrollas y sacas a producción funcionalidades completas. Tuyas de principio a fin, incluida la parte aburrida de que aguanten., • IA en producción de verdad. Generación de contenido de estudio, chat agéntico, agentes que construyen material a partir de exámenes reales. Es el corazón del producto, no un experimento en una rama., • Saber si lo que sacas se usa. Construir es la mitad del trabajo. La otra mitad es mirar después qué ha pasado: si la gente lo usa, si ha mejorado lo que tenía que mejorar y si merece seguir ahí. Queremos a alguien que quiera esa foto y sepa leerla, no que la espere de otro., • Coste e infraestructura. Servimos a cientos de miles de estudiantes con picos brutales en época de exámenes. El coste de IA por usuario y la velocidad de iteración son decisiones de ingeniería con impacto directo en la cuenta de resultados., • Montar cómo se mide la IA. Saber si una generación es buena, cuánto cuesta y por qué ha empeorado al tocar un prompt. No lo damos por sabido ni te lo pedimos de entrada: es de las cosas que queremos construir bien este curso, y hay sitio para meterse ahí. Encajas si • Has construido cosas. Proyectos propios, herramientas internas, automatizaciones, un bot, un producto que usaron cuatro amigos. Nos importa mucho más eso que dónde has trabajado., • Trabajas con IA con método. Todo el mundo ha probado LLMs, agentes y RAG. Lo que de verdad separa es cómo: si planificas, acotas y verificas, o si prompteas hasta que salga algo., • Estás enganchado a lo que va saliendo. Sale un modelo nuevo, una herramienta nueva, una forma nueva de hacer algo, y te da por probarla y por pensar dónde encaja en lo que estás construyendo. Aquí lo que sabías hace seis meses no basta, y a ti eso te parece la mejor parte y no una carga., • Te interesa el producto tanto como la tecnología. Quieres entender el problema del usuario y también el del negocio, no solo la funcionalidad que toca sacar., • Tienes criterio técnico, aunque lo estés construyendo todavía. Preguntas, propones, defiendes tu idea y cambias de opinión rápido cuando los datos dicen otra cosa., • Te motiva la responsabilidad temprana y te crece el ánimo cuando algo depende de ti., • Te apetece que lo que hagas lo usen cientos de miles de estudiantes la semana que viene. No necesitas un CV impresionante, ni años de experiencia, ni un máster. Si te ilusiona el puesto aunque no cumplas el 100%, aplica igual: preferimos verte. Suma puntos: haber llevado IA generativa a producción con usuarios reales, haber peleado con costes de inferencia o evaluación de modelos, TypeScript, haberte movido por Google Cloud, Azure o AWS, y conocer de cerca el mundo universitario o de bachillerato en España. Quizá no es para ti si • Buscas que te digan exactamente qué hacer cada día., • Prefieres tareas cerradas y no quieres entrar en producto, usuario ni decisiones técnicas., • Te incomoda la incertidumbre, aprender tecnología nueva cada mes o asumir responsabilidad pronto., • Buscas un entorno muy corporativo y muy estructurado., • Tu prioridad hoy es maximizar el fijo desde el primer día por encima de aprendizaje, responsabilidad e impacto. Cómo trabajamos Ya somos once en PROXUS y cuatro en el equipo de desarrollo, y seguimos ampliando. Es el tamaño en el que todavía te enteras de todo: sabes por qué se ha tomado cada decisión, tratas con los cuatro fundadores a diario y lo que propones un lunes puede estar en producción el jueves. Y a la vez no estarías solo, tendrías al lado a gente con quien discutir cómo se hace algo. Estamos en Las Rozas y te pedimos mínimo tres días presenciales. En la práctica la mayoría venimos más, porque construir codo con codo hace que las ideas no se queden en ideas. Somos flexibles de verdad, y funciona en las dos direcciones: hay semanas de campaña con picos fuertes y algún domingo intenso, y hay martes en los que tienes que acompañar a tu madre al médico y no pasa absolutamente nada. Lo que sí te pedimos es que te apetezca la vorágine de una startup que crece rápido, y que PROXUS te ronde la cabeza durante la semana. Es lo que hace que esto funcione. Qué ofrecemos • Fijo de 20.000 € a 28.000 € brutos/año según perfil, experiencia y encaje, más 12.000 € de variable por objetivos. Total si se cumple: entre 32.000 € y 40.000 €., • El variable es transparente y tiene dos mitades. Una es común a toda la empresa, la misma para todos incluidos los cuatro fundadores: o la cobramos todos o no la cobra nadie, y esa parte no tiene techo. La otra es de tu área, con objetivos concretos que se revisan cada mes para que sepas siempre dónde estás., • Revisión a los doce meses. Y antes si la responsabilidad crece antes., • Todas las suscripciones de IA que necesites, pagadas. Claude, Codex y lo que salga el mes que viene. Aquí no se discute la herramienta, se discute el resultado., • 25 días laborables de vacaciones., • Off-site con todo el equipo dos veces al año, antes de cada gran campaña., • Responsabilidad real sobre partes del producto y del stack desde el principio, en un momento en el que lo que construyas se nota en el negocio esa misma semana. El proceso Sabemos lo que cansa un proceso eterno, así que este es corto y te lo contamos entero: 1. Una conversación inicial con uno de los fundadores, 30-45 minutos., 2. Una prueba técnica sobre un caso real nuestro, con una semana de tiempo., 3. Conversación técnica con Javi (cofundador y CTO)., 4. Última charla con los cuatro fundadores. Cómo aplicar Aplica aquí y añade todo lo que creas que deberíamos ver: GitHub, proyectos propios, demos, cosas a medio terminar, experimentos con IA, lo que sea que muestre cómo piensas y cómo construyes. Lo leemos todo. Nos vemos pronto :)

Descripción 🚀 Sobre nosotros En TeamSystem somos una empresa tecnológica líder en soluciones digitales de gestión empresarial para pymes, microempresas y profesionales 💻 Como uno de los principales proveedores italianos en software, somos líderes en Europa en soluciones ERP, ecommerce, fintech, CRM y HR, ayudando a empresas y despachos profesionales a optimizar su gestión diaria. En TeamSystem España, junto a la experiencia de Golden Soft, ayudamos a miles de empresas, asesorías y autónomos a digitalizar su día a día mediante soluciones de software de gestión, con el objetivo de simplificar y optimizar procesos administrativos, contables y laborales. 🚀 Tu misión Con el fin de reforzar el Departamento de Atención al Cliente, en TeamSystem, buscamos a un/a Customer Service para dar soporte telefónico a nuestros clientes, resolviendo las dudas relacionadas con las aplicaciones utilizadas y ayudándolos a resolver las incidencias relacionadas con el manejo del software utilizado que puedan tener. 📌 ¿Qué harás? • Ayudar a los negocios a digitalizar sus procesos administrativos y de gestión., • Atención al cliente a través de diferentes canales (teléfono, chat, email)., • Soporte postventa atendiendo de forma ágil y efectiva consultas o problemas técnicos que puedan surgir., • Ayudar y guiar al cliente con las dificultades que pueda encontrar al utilizar el software., • Seguimiento de las posibles incidencias para garantizar su resolución., • Recopilar comentarios de los clientes y contribuir a la mejora continua tanto del servicio como del software., • Realización de pruebas básicas para verificar el correcto funcionamiento del software. 💭¿Cómo te imaginamos? • Posees un FP o Grado universitario, preferiblemente en áreas administrativas, contables o empresariales., • Te interesa desarrollarte en el ámbito de la Atención al Cliente y el soporte de aplicaciones., • Tienes buena capacidad de comunicación y te sientes cómodo/a tratando con clientes., • Destacas por tu capacidad de aprendizaje, curiosidad y actitud proactiva., • Tienes al menos 2 años de experiencia en equipos de Customer Service en SaaS B2B., • Interés o conocimiento en facturación, contabilidad o gestión administrativa 🚀 Puntos extra • Experiencia previa en asesoría/gestoría., • Has trabajado en entorno Startup., • Conocimientos en contabilidad, facturación, gestión fiscal y nóminas., • Haber utilizado softwares como A3, Sage o propios de la marca como Contabilidad .NET, Nóminas .NET, etc. 🌟 Qué ofrecemos • Contrato indefinido a jornada completa., • Formación continua en soluciones ERP y herramientas del ecosistema TeamSystem., • Desarrollo profesional real en una empresa tecnológica en plena expansión., • Entorno colaborativo, dinámico y con impacto directo en la experiencia del cliente., • Participación en proyectos estratégicos donde tu criterio y propuestas cuentan., • Trabajo híbrido. 👩🏻 💻 NUESTROS VALORES 💙 💙 Nuestros valores • Iniciativa 🌟 – Impulsamos la acción y la propuesta de mejoras., • Inclusión 🌱 – Fomentamos un entorno diverso y colaborativo., • Innovación 💡 – Buscamos nuevos retos y apostamos por la evolución constante. 📩 Si quieres crecer en una empresa tecnológica en pleno desarrollo, con proyectos de impacto real y un equipo altamente cualificado, ¡te estamos esperando!

Descripción 🚀 Sobre nosotros En TeamSystem somos una empresa tecnológica líder en soluciones digitales de gestión empresarial para pymes, microempresas y profesionales 💻 Como uno de los principales proveedores italianos en software, somos líderes en Europa en soluciones ERP, ecommerce, fintech, CRM y HR, ayudando a empresas y despachos profesionales a optimizar su gestión diaria. En TeamSystem España, junto a la experiencia de Golden Soft, ayudamos a miles de empresas, asesorías y autónomos a digitalizar su día a día mediante soluciones de software de gestión, con el objetivo de simplificar y optimizar procesos administrativos, contables y laborales. 🚀 Tu misión Con el fin de reforzar el Departamento de Atención al Cliente, en TeamSystem, buscamos a un/a Customer Service para dar soporte telefónico a nuestros clientes, resolviendo las dudas relacionadas con las aplicaciones utilizadas y ayudándolos a resolver las incidencias relacionadas con el manejo del software utilizado que puedan tener. 📌 ¿Qué harás? • Ayudar a los negocios a digitalizar sus procesos administrativos y de gestión., • Atención al cliente a través de diferentes canales (teléfono, chat, email)., • Soporte postventa atendiendo de forma ágil y efectiva consultas o problemas técnicos que puedan surgir., • Ayudar y guiar al cliente con las dificultades que pueda encontrar al utilizar el software., • Seguimiento de las posibles incidencias para garantizar su resolución., • Recopilar comentarios de los clientes y contribuir a la mejora continua tanto del servicio como del software., • Realización de pruebas básicas para verificar el correcto funcionamiento del software. 💭¿Cómo te imaginamos? • Posees un FP o Grado universitario, preferiblemente en áreas administrativas, contables o empresariales., • Te interesa desarrollarte en el ámbito de la Atención al Cliente y el soporte de aplicaciones., • Tienes buena capacidad de comunicación y te sientes cómodo/a tratando con clientes., • Destacas por tu capacidad de aprendizaje, curiosidad y actitud proactiva., • Tienes al menos 2 años de experiencia en equipos de Customer Service en SaaS B2B., • Interés o conocimiento en facturación, contabilidad o gestión administrativa 🚀 Puntos extra • Experiencia previa en asesoría/gestoría., • Has trabajado en entorno Startup., • Conocimientos en contabilidad, facturación, gestión fiscal y nóminas., • Haber utilizado softwares como A3, Sage o propios de la marca como Contabilidad .NET, Nóminas .NET, etc. 🌟 Qué ofrecemos • Contrato indefinido a jornada completa., • Formación continua en soluciones ERP y herramientas del ecosistema TeamSystem., • Desarrollo profesional real en una empresa tecnológica en plena expansión., • Entorno colaborativo, dinámico y con impacto directo en la experiencia del cliente., • Participación en proyectos estratégicos donde tu criterio y propuestas cuentan., • Trabajo híbrido. 👩🏻 💻 NUESTROS VALORES 💙 💙 Nuestros valores • Iniciativa 🌟 – Impulsamos la acción y la propuesta de mejoras., • Inclusión 🌱 – Fomentamos un entorno diverso y colaborativo., • Innovación 💡 – Buscamos nuevos retos y apostamos por la evolución constante. 📩 Si quieres crecer en una empresa tecnológica en pleno desarrollo, con proyectos de impacto real y un equipo altamente cualificado, ¡te estamos esperando!

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

Manejo de reservas y solicitudes de clientes dentro de los tiempos estipulados * Atención al cliente vía teléfono, e-mail, sistemas de reservas y chat. Con más de 10 años de experiencia, nuestra actividad se centra en hoteles, apartamentos, hostels, residencias de estudiantes y residencias de l

Responsibilities include providing high-level client support through chat, email, and phone, alongside pre and post-sales assistance in digital advertising. Ideal candidates should possess native Hebrew proficiency, good English skills, and solid analytical abilities. Benefits include health insuran

You will assist content creators and partners via chat and email, handling account management, troubleshooting, and monetization inquiries. This is a chat-and-email only role—no phone support.

Security & Compliance Manager Madrid About Us At Sapira, we're building PHARO: the cognitive engine for heavy enterprise operations.While most AI tools are built to chat, draft emails, or summarize data, we build AI that actually executes.We deploy networks of specialized, multi-agent systems that p

Tareas Primer punto de contacto para clientes e interesados hispanohablantes en las compras a través de nuestra tienda online española, ventanas Atención de consultas por teléfono, correo electrónico y chat en vivo * Tramitación de pedidos y atención al cliente durante todo el proceso de

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

Location: Madrid, Spain (On-site – Puerta de Toledo / Pirámides area) Company: Foundever® Working hours: Full-time | 39h/week Salary: €1,635.33 gross/month Contract: Fixed-term contract (3 months) Start date: ASAP Would you like to join an international fashion and footwear brand in a dynamic customer service environment? At Foundever®, we are looking for a native or bilingual Portuguese speaker with an advanced level of English to join our Madrid team as a Customer Service Advisor. Key Responsibilities • Support customers via phone, chat, and email, • Handle inquiries related to orders, deliveries, invoices, and claims, • Deliver an excellent customer experience, • Perform administrative and back-office customer support tasks What We Are Looking For: • Native or bilingual Portuguese, • Advanced English level (minimum C1), • Previous experience in customer service or call center environments is valued, • Legal eligibility to work in Spain Training • Paid training included in the contract, • Duration: 5 days, • Schedule: 09:00 – 18:00 What We Offer • Salary of €1,635.33 gross/month, • Monday to Friday schedule: 09:00 – 18:00 (including public holidays), • International and professional work environment, • Real opportunities for professional growth within Foundever®, • On-site work at our Madrid hub If you are interested in joining a multicultural team and developing your career in customer experience, we would like to hear from you. At Foundever, we invest in your professional and personal growth through a holistic well being approach covering physical health, work life balance, and social impact. Foundever is committed to equal opportunities, diversity, and inclusion. This recruitment process supports blind CV screening.

What makes Cognizant Netcentric a great fit for you? At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With Holacracy at our core, every individual is empowered to make an impact. The role We're looking for a Data Analyst to translate AI-generated insights from customer call transcripts into actionable product and operational improvements. Embedded in a cross-functional team alongside Data Scientists and Product Managers, you'll bridge the gap between technical insights and real-world implementation — helping identify why customers call and driving initiatives that reduce call volume and improve customer experience. The role sits at the intersection of data analytics, customer experience, and product development. What you’ll do Work with AI-generated outputs from call transcript analysis (e.g., contact reasons, intent classification, conversation themes) Interpret and validate AI insights in collaboration with Data Scientists, ensuring business relevance and clarity Identify and structure key call drivers, customer pain points, and recurring issues Translate insights into clear, actionable recommendations for product and operational teams Collaborate with product teams to define features, improvements, and initiatives aimed at reducing call volume Develop a deep understanding of customer journeys Act as a bridge between Technical Team and Product Teams ensuring shared understanding of insights Analyze call center performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets when needed Hands-on experience in connecting to various data sources, managing data integrations, and exploring and analyzing data across multiple platforms and systems. Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self-serve insights Identify trends, customer pain points, and behavioral patterns, and translate them into actionable insights Write advanced queries and data transformations to process large-scale, multi-source datasets Perform data preparation, exploratory analysis, and reporting automation Ensure data consistency, KPI alignment, and clarity across teams What you bring 3–5 years of experience in Data and Product Analytics Strong ability to interpret data and translate insights into business actions Solid working knowledge of SQL and data exploration (Databricks preferred) Solid understanding of prompting and GPT models Experience working with cross-functional teams (product, operations, data science) Understanding of customer journeys and contact center environments Experience building dashboards in Tableau or similar BI tools Strong communication skills across technical and non-technical stakeholders Hands-on, proactive mindset with ownership of end-to-end topics At Cognizant Netcentric you get: Permanent contract 30 working days of vacation Flexible working hours Recognition bonus system Private health insurance Apple work equipment WFH equipment + welcome package WFH monthly expenses compensation Access to Udemy courses Adobe certification Sponsored gym membership Tax-free benefits (ticket restaurant, kindergarten and transport) A dynamic and international team Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.

Salary: €100-130k + up to 35% bonus (~20% guaranteed, rest based on performance) Equity: up to ~€80k Location: Madrid (preferred) or Barcelona (1-2 office days) Company: autonomous AI agents for enterprise clients This rapidly scaling start-up is building an AI-native platform that lets enterprise clients run high-volume operations through autonomous, conversational agents — voice, chat and messaging, deployed across dozens of countries in over 60 languages, for some of the largest employers in the world. The company's core technical challenge is multi-agent orchestration that stays rock-solid at scale — reliable, secure and observable whether it's deployed for a healthcare provider in the US or a retailer in Latin America. Founded by an experienced team with two prior successful exits, backed by a top-tier European VC, and already trusted by household-name enterprise customers. You’ll be a senior engineering leader working directly under the CTO/Co-Founder, with genuine 50/50 weight across technical ownership and people management: • On the technical side, you’ll own architecture, reliability and scale for a production platform handling real-time, high-throughput traffic, whilst staying hands-on (writing, reviewing, debugging code)., • On the management side, you’ll be growing and running a high-performing AI Engineering team, scaling from ~9 to ~13 in the near future. This role includes hiring, coaching, career development, performance conversations, comp discussions etc. — not just technical leadership., • Deep backend engineering in Python — async/ASGI, Django/Channels, Celery + RabbitMQ/Redis, • Proven experience building and operating high-RPS, distributed, production-grade systems, • Comfort with SQL/NoSQL, cloud infra, CI/CD and production observability, • Strong working knowledge of LLMs, RAG, and agentic AI systems (you don't need to have built the agents yourself, but you understand how they work and what breaks them), • A genuine "still in the code" mindset — you’ve led teams without stepping away from building, • Genuine people-management track record - at least 5-6 direct reports, comfortable owning performance management, salary/comp conversations and career development, not just technical leadership, • Startup pace and mentality - high energy, ownership, proactiveness, hunger to innovate and succeed, • Exposure to conversational/voice AI infrastructure (Twilio/IVR, STT/TTS, latency optimisation) #J-18808-Ljbffr

At Sapira, we're building PHARO: the cognitive engine for heavy enterprise operations. While most AI tools are built to chat, draft emails, or summarize data, we build AI that actually executes. We deploy networks of specialized, multi-agent systems that plug directly into legacy systems, autonomously reading unstructured documents, navigating complex deterministic decision trees, and executing end-to-end workflows without human intervention. We turn slow, manual back-office bottlenecks into highly scalable digital assembly lines. We don't build software for Silicon Valley; we build operational infrastructure for the physical economy. Our focus is strictly on high-stakes, high-volume environments like supply chain, heavy manufacturing, and logistics. And we are not just building for the future — we are operating at scale today. PHARO is already powering the back-office operations of €1B+ revenue industrial titans. If you're excited to shape how the physical economy works, you'll help build systems deployed inside the operational nervous system of massive enterprises — deeply embedded where the real work gets done. You'll ship agentic capabilities on an extensible stack, with the craft and care required for enterprise trust, as we bring AI that actually executes to the industries that power the real world. Sapira is looking for senior software engineers to help build the engine that runs the back-office of the physical economy. Our engineers work on a range of systems across the stack, including multi-agent orchestration, generative AI, RAG, document understanding, domain-adapted language models, deterministic workflow execution, evaluation, and experimentation. We interact regularly with customers, deeply understand their operational pain points, and use whatever tool is necessary — simple or complex — to solve their problems. • Design, build, and improve AI/ML systems and data pipeline infrastructure, including the platforms that power large language model serving, routing, and multi-agent orchestration at scale., • Work with and enable other engineers focused on modeling and agentic capabilities., • Build agentic systems that leverage AI to proactively monitor, diagnose, debug, and maintain infrastructure health at scale across cloud deployments., • Write robust code that's easy to read, maintain, and test — and set the bar for what good looks like across the team., • Mentor more junior engineers and raise the level of engineering craft around you., • 5+ years of experience shipping production software, with at least some of it focused on AI/ML infrastructure or distributed systems at scale., • BA/BS in computer science, math, sciences, or a related degree., • Proven ability to design, build, and ship production-ready software — ideally around AI/ML infrastructure (batch processing pipelines, serving infrastructure, LLM orchestration, agent frameworks)., • Track record of taking ownership of large, ambiguous problems and driving them to production without needing the path mapped out for you., • Thrive in a customer-focused, tight-knit, and cross-functional environment — being a team player and willing to take on whatever is most impactful for the company is a must., • A proactive and positive attitude to lead, learn, troubleshoot, and take ownership of both small tasks and large features., • Matter-of-fact. Why show you what's possible when we can show you what's working? We go and deliver, with real evidence. We don't pitch the future of AI — we point at the workflows it's already running., • Cutting through the theater. Corporate life is full of "coordination theater" — meetings about meetings, tools about tools. Being sincere means calling out the theater. We don't just report on the landscape; we trade polite dashboards for honest friction., • Ahead of the standard. This is how companies will operate. We're continuously searching the edge of what is possible, and we bring our clients with us. #J-18808-Ljbffr

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. At Roche, we believe the next frontier of healthcare innovation hinges on our ability to effectively connect, orchestrate, and leverage our global Clinical and Commercial Intelligence. Generative AI has moved beyond simple chat interfaces; we are building an enterprise-wide ecosystem of autonomous, reasoning, and self-improving agents to solve unprecedented challenges in the Diagnostics Commercial space. As the Lead AI Engineer , you will serve as the principal technical authority and strategic catalyst for our next-generation AI architecture. This is a high-impact, senior-level role demanding both technical excellence and strategic leadership. You will define the global blueprint for how multi-agent systems interact, orchestrate complex workflows, connect with legacy enterprise data, and execute autonomous decisions safely. Your leadership will directly transform Roche Diagnostics' commercial agility, pricing modeling, market-access strategies, and international customer engagement frameworks. • Define the Enterprise Blueprint: Act as the chief architect and technical visionary for Roche’s Commercial GenAI platform strategy. Design the core multi-agent orchestration blueprints, common state-management protocols, and shared tool-use boundaries across the global diagnostics enterprise, • Drive Cutting-Edge R&D to Production: Lead the technical evaluation and strategic adoption of emerging agentic paradigms (e.g., hierarchical multi-agent teams, reflection loops, knowledge semantic models, and complex orchestration architectures using frameworks like LangGraph, AutoGen, or custom orchestrators), • Champion Engineering Excellence & Governance: Establish rigorous enterprise-level standards for LLMOps and Agent-Ops. Define global frameworks for agentic benchmarking, fallback mechanics, semantic caching, automated cost containment, and guardrailing to prevent runaway autonomous loops, • Act as a Catalyst Partner: Work hand-in-hand with senior business executives, global product heads, and legal/compliance councils to transform multi-million dollar business problems into robust, highly compliant, agent-driven software realities, • Mentor and Upskill: Cultivate a world-class community of practice. While you may not have traditional direct HR reports initially, you will exert significant influence through matrixed leadership, mentoring senior developers and AI engineers across our global digital hubs You are a seasoned software architect and a pioneer in the AI engineering space. You possess a unique blend of deep technical mastery, architectural pragmatism, and executive-level communication skills. You thrive when translating ambiguous enterprise challenges into deterministic, scalable software systems, and you are passionately driven by the opportunity to apply AI to a business that saves lives. • Postgraduate degree (Master’s or Ph.D. preferred) in Computer Science, Software Engineering, AI/Machine Learning, or an equivalent technical field, • Senior Engineering Track Record: 8+ years of hands-on software engineering experience, including at least 3+ years specifically architecting, deploying, and scaling complex Generative AI and LLM workflows in enterprise production environments, • Orchestration Expertise: Deep, production-tested experience with state-management in agentic networks (e.g., building directed acyclic graphs for LLM reasoning, handling agent-to-agent negotiation loops, and implementing persistent cognitive memory), • System Design & Security: Outstanding expertise in microservices architecture, secure API orchestration, semantic routing, and cloud-native scaling (AWS/Azure/GCP). Highly proficient in advanced vector search, graph databases (e.g., Neo4j), and hybrid retrieval mechanisms, • Rigorous Evaluation Mindset: Proven track record of designing custom evaluation frameworks for non-deterministic AI systems, balancing tradeoffs between latency, execution cost, token limits, and reasoning accuracy, • Regulated Industry Acumen: Prior experience designing automated systems within highly regulated frameworks (Healthcare, Finance, or Aerospace) is highly desirable. An intimate understanding of AI safety, algorithmic bias mitigation, and data privacy compliance is required, • Influential Leadership: Exceptional ability to influence without formal authority, present complex technical roadmaps to non-technical C-suite stakeholders, and drive alignment across cross-functional matrix organizations At Roche, we foster an environment built on trust, psychological safety, and radical innovation. We offer an executive-level total rewards package, including highly competitive base compensation, performance-driven bonuses, comprehensive health and wellness benefits, flexible executive hybrid work arrangements, and the profound satisfaction of steering the digital transformation of a global healthcare leader. A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. #J-18808-Ljbffr

Genesys Cloud Software Engineer | International Projects You will be part of an international engineering team, collaborating with Product Owners, architects, and business stakeholders to deliver scalable and efficient contact center solutions. • Develop and maintain customer experience flows using Genesys Cloud Architect, • Design and implement solutions using Genesys Cloud and Genesys Engage (on-premise), • Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services, • Implement routing logic, automation, and configurations for voice and digital channels, • Contribute to the integration of chat and email channels in Genesys Cloud, • Participate in integrations with WFM (Workforce Management) systems within CCaaS environments, • Create technical design documentation and process flows using Microsoft Visio, • Apply SOA (Service-Oriented Architecture) principles in system design and integrations, • Collaborate with cross-functional teams to deliver solutions aligned with business needs, • Troubleshoot issues, optimize performance, and ensure platform stability, • 5+ years of experience working with Genesys Cloud, including Architect flows and API integrations, • Experience with:, • Genesys Cloud, • Genesys Engage (on‐premise), • Experience in:, • Integration of chat and/or email channels, • Working with WFM systems or similar integrations in CCaaS environments, • Knowledge of REST APIs and programming/scripting (JavaScript, Python, or similar), • Experience creating technical documentation and flow diagrams in Visio, • Understanding of SOA design principles, • Ability to translate business requirements into technical solutions, • Experience troubleshooting and ensuring platform stability, • Familiarity with cloud environments, security basics, and version control, • English level B2+ or higher, • Experience with real-time integrations in contact center environments, • Knowledge of event-driven architectures, • Experience with bots or conversational AI, • Exposure to CRM systems, • Certifications in Genesys Cloud or cloud providers (AWS), • Analytical and problem-solving mindset, • Strong communication and teamwork skills, • Attention to detail, • Adaptability in dynamic environments, • Opportunity to work on international cloud contact center projects, • Collaboration with experienced engineering teams, • Flexible and modern working environmentCareer growth opportunities, • Competitive compensation package If you are passionate about cloud contact center solutions, working with Genesys Cloud, and contributing to integration and automation projects in international environments, we would love to hear from you. Apply now and let's talk! Aplicamos los principios de No discriminación e igualdad (por su nacionalidad, raza u origen étnico, religión, género, estado civil, condición sexual, discapacidad, edad, etc) en todos nuestros procesos de selección de personal. De conformidad con lo que dispone el Reglamento (UE) 2016/679 de 27 de abril de 2016 (RGPD), la Ley Orgánica 3/2018 de 5 de diciembre (LOPDGDD) y demás normativa legal vigente en materia de protección de de Protección de Datos de Carácter Personal, le informamos que sus datos serán incorporadas a un fichero responsabilidad de Vortech PCI Group S.L. con el fin de participar en procesos de selección. Para ejercer sus derechos de acceso, rectificación, cancelación y oposición de sus datos personales (ARCO) podrá comunicarlo por escrito e indicando sus datos personales a rgpd@vortech.es #J-18808-Ljbffr

Shakers seeks an AI Agent Architect for a conversational AI platform. This 100% remote, full-time role requires hands-on design of agentic architectures and guardrails, with occasional on-site meetings in Madrid. You’ll direct Claude Code-enabled builds, shape tone across chat and voice, and monitor performance post-launch. Fluent Spanish and strong English are needed, plus a track record in deploying AI agents and safeguarding against hallucinations. #J-18808-Ljbffr

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Product Ebury Madrid Office - Hybrid: 4 days in the office, 1 day working from home per week Do you want to own the products that make sure every message we send a client - lands, matters, and gets acted on? Do you look at how a business communicates with its clients today and see the future it could become - richer, faster, more connected - before anyone else does? If you are result oriented, a problem solver hungry to turn something that already works into something that scales, then Ebury is the place for you! We are seeking a Product Manager to own the Comms product area within Client Platform, reporting directly into the domain product lead. Comms is the voice of Ebury - every notification, document, and message that reaches a client, across every channel we use to reach them, including the live chat clients use to talk to our customer servicing team on the online platform. Your mandate is bigger than any single channel: build Comms into the connected communications layer that the rest of the platform relies on, starting with Push Notifications, Attachments, Statements, and in-platform Chat as standalone, independently scalable services, and growing from there as new channels and client needs emerge. • You will own the Comms product area end to end - the why, the what, and the how - reporting directly into the Client Platform domain product lead., • You will set the long-term vision for how clients and internal teams communicate across Ebury - and what that experience should feel like a few years from now, not just what it needs to do today., • You will define and prioritise the roadmap to stand up Push Notifications, Attachments, Statements, and in-platform Chat as scalable services in their own right, alongside evolving the existing Email service - and identify what comes next as the platform and client expectations grow., • You will learn how these capabilities work today, spot where they're holding the business back, and design the services that unlock what comes next., • You will work embedded with Engineering, not handing off requirements and waiting - shaping the technical approach together, staying close enough to the architecture and trade-offs to make sharp calls in the moment, and unblocking delivery from the inside rather than from a spec., • You will set the success metrics for Comms (deliverability, engagement, latency, reliability) - track them, and let data drive what you prioritise and how you measure impact., • You will work across teams to make sure Push, Attachments, Statements, and Chat each become services the rest of the platform can build on, not just features that happen to exist., • You will stay grounded in the mechanics of communications infrastructure - delivery, templating, channels, compliance - while always asking how each service fits the wider platform., • You will gather feedback from the teams and clients you serve, run your Show & Tell, and be the go-to person for your product. We're not looking for someone to simply maintain an inbox. We need a product manager who can take capabilities that already work and turn them into standalone, scalable services the whole platform can rely on. • Product Management: Minimum 2-3 years in Product for a fintech or SaaS business, ideally with experience taking an existing capability and re-platforming or scaling it, OR a strong engineering/technical background moving into product, comfortable owning ambiguous scaling problems., • Builder's instinct: you know how to take something that already works, re-architect it as a standalone service, and grow it without breaking what clients depend on., • Technical fluency: you're comfortable in architecture discussions, can follow a system diagram or a code review, and work with engineers as a peer, not just a stakeholder handing off a spec., • Systems thinking: you understand how communications channels (email, push, documents, live chat) connect to the rest of a platform, and design for the long term. Comfort with comms/messaging infrastructure (email delivery platforms, push notification services, document generation, live chat or case-management tools such as Zendesk, Intercom, or similar) as context for the work., • Metric-driven: you set baselines, define targets, and let the numbers - not opinions - decide what to build and whether it worked. Comfortable using modern tools, including AI, to work faster and sharpen your thinking. Strong cross-functional influence across engineering and other product teams., • Competitive Starting Salary with an annual discretionary bonusthat truly rewards your performance from day one., • Dedicated Mentorship: Learn directly from experienced managers who are invested in your success., • Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best., • Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury., • Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized., • Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits., • Central Madrid Office: A fantastic location with excellent transport links. Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story. #J-18808-Ljbffr

Madrid At Sapira, we're building PHARO: the cognitive engine for heavy enterprise operations. While most AI tools are built to chat, draft emails, or summarize data, we build AI that actually executes. We deploy networks of specialized, multi-agent systems that plug directly into legacy systems, autonomously reading unstructured documents, navigating complex deterministic decision trees, and executing end-to-end workflows without human intervention. We turn slow, manual back-office bottlenecks into highly scalable digital assembly lines. We don't build software for Silicon Valley; we build operational infrastructure for the physical economy. Our focus is strictly on high-stakes, high-volume environments like supply chain, heavy manufacturing, and logistics. And we are not just building for the future — we are operating at scale today. PHARO is already powering the back-office operations of €1B+ revenue industrial titans. We are guided by a set of values that are at the core of our actions and define our culture: Matter-of-Fact, Cutting Through the Theater, and Ahead of the Standard. These values are the foundation of our work, and we are committed to upholding them in everything we do. • Act as a primary point of accountability for customer trust enablement, including participation in customer meetings, security reviews and AI governance., • Contribute to AI Governance including building guardrails to align with AI regulations (EU AI Act, ISO 42001, NIST AI RMF and local EU laws)., • Partner closely with Legal and Privacy to interpret regulatory requirements and support complex, security-sensitive contractual discussions, escalating risks and tradeoffs appropriately., • Collaborate with Engineering and Product to ensure expectations are reflected in system design and operational effectiveness., • Translate regulatory and privacy expectations into scalable, region-aware technical controls across model governance, agent security and safety, and data handling., • Own and evolve customer-facing trust materials and narratives related to AI, privacy, and security., • Represent Sapira in customer audits and formal assessments, clearly explaining security posture, governance decisions, and risk management approaches., • Support resilience and response expectations as part of broader governance, with an emphasis on learning and continuous improvement., • Continuously improve trust by identifying opportunities to streamline workflows, increase automation, and improve signal quality, while maintaining a high bar for accuracy and quality. You will act as a strategic partner to Platform, Security, Product, Agent Development, Legal, and GTM, ensuring security and compliance requirements are embedded into architecture decisions, product roadmaps, and go-to-market execution while supporting product velocity and technical complexity. • 8+ years of experience in security compliance, privacy, or regulatory roles in SaaS, fintech, or AI companies., • Deep experience with EU regulatory frameworks, including GDPR, DORA, EU AI Act and emerging AI regulations, paired with strong awareness of US regulatory norms., • Demonstrated ability to operate globally — understanding where requirements must diverge and where alignment is possible., • Experience engaging directly with enterprise and regulated customers as a trusted representative of security, privacy, and compliance., • Ability to translate abstract or evolving regulatory requirements into defensible, real-world practices., • Comfort operating in ambiguity, making reasoned judgment calls, and clearly articulating rationale and tradeoffs., • Strong written and verbal communication skills, including close collaboration with Legal and external stakeholders., • Direct experience preparing for or operationalizing DORA, EU AI Act or ISO/IEC 42001., • Experience working in and/or supporting industrial, supply chain, manufacturing, or logistics environments., • Familiarity with AI governance frameworks such as NIST AI RMF or CSA AI controls., • Experience navigating cross-border data transfer, residency, and localization considerations in a multi-cloud environment., • Prior experience in customer-facing, sales-adjacent, or deal-support contexts., • Experience automating security and compliance workflows., • Matter-of-fact. Why show you what's possible when we can show you what's working? We go and deliver, with real evidence. We don't pitch the future of AI — we point at the workflows it's already running., • Cutting through the theater. Corporate life is full of "coordination theater" — meetings about meetings, tools about tools. Being sincere means calling out the theater. We don't just report on the landscape; we trade polite dashboards for honest friction., • Ahead of the standard. This is how companies will operate. We're continuously searching the edge of what is possible, and we bring our clients with us. #J-18808-Ljbffr

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First : We prioritize customer satisfaction in every decision. High Quality : True quality means premium materials and rigorous production standards you can feel good about. Essential Design : We focus on timeless, functional essentials instead of chasing trends. Always a Better Deal : Innovation and transparency ensure value for both customers and partners. Social & Environmental Responsibility : We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE Bilingual Customer Experience Specialist Join Quince as a founding member of our Customer Experience team! As a Customer Experience Specialist and deliver thoughtful, high-quality service across phone, chat, email, and social channels by solving problems with empathy, guiding customers authentically, and sharing insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day. This is a hybrid position based in Madrid, Spain with the ability to work in-office as business needs require. Responsibilities • Own each customer interaction from start to finish, ensuring clarity, care, and confidence., • Resolve issues with empathy, turning challenges into positive experiences., • Navigate tools efficiently while keeping the human touch., • Share insights and recurring patterns to help improve the experience., • Become a product expert to guide customers authentically. What You Bring • Digital Intelligence: Comfortable adopting new tools to enhance service., • Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions., • Ownership: Takes full responsibility for outcomes and anticipates customer needs., • Adaptability: Thrives amid change while maintaining calm and consistency. Growth Opportunities • Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness), • Leadership Tracks: Senior Associate → Team Lead → CX Manager, • Enablement Tracks: Quality & Training or Workforce Management Why You’ll Love Working Here • Impactful work shaping customer loyalty, • Culture of ownership and autonomy, • Continuous growth in a fast-paced premium e-commerce-brand environment, • Beautiful products, transparent pricing, and happy customers Compensation & Benefits • €14.50 hourly / €35,852.00 (Annual) with tenure-based increases every 6 months until 2 years., • Up to Monthly Target Bonus: €600.00 monthly performance bonus, • 3-week paid training and onboarding, • Set schedule with guaranteed hours Qualifications Required: • Bilingual in German and English, with the ability to service customers both verbally and written., • Minimum 2 years of customer service experience, • Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally, • Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload ) WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. At Quince, we are dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means. #J-18808-Ljbffr

This is a rare opportunity to lead the technical expansion of our client, a high-growth AI startup. You will have a massive influence on the product roadmap and the autonomy to build a regional powerhouse from the ground up. They provide a cutting-edge Enterprise AI Orchestration platform that enables global organizations to build, deploy, and monitor sophisticated AI agents. Our technology handles complex, multi-channel workflows—spanning voice, chat, and back-office systems—across any language or cultural context. As the Field CTO , you will sit at the intersection of high-level strategy and deep-tier engineering. You aren't just a face for the sales team; you are a hands-on builder who can architect a solution in a boardroom and then ship the code to make it a reality. Technical Sales Sovereignty: Lead early-stage technical discovery, deliver high-impact demos, and navigate complex architecture and security reviews with enterprise stakeholders. Hands-on Engineering: Serve as a lead contributor—shipping code, building bespoke integrations, and maintaining rigorous quality standards for production deployments. Team Scaling: Recruit and mentor a high-performing technical organization across engineering, solution architecture, and pre-sales. Deployment & Accuracy: Oversee the full lifecycle of customer integrations, ensuring AI agents meet strict production accuracy and performance KPIs. Product Advocacy: Act as the bridge between the local market and global Product/Engineering teams, translating customer friction into product features. Regional Leadership: Serve as the primary technical point of contact for the region, managing strategic partnerships and high-priority escalations. The Builder: 8+ years of hands-on software engineering experience. You have a track record of building and shipping scalable systems. The Translator: Proven experience in pre-sales, solution architecture, or "Forward Deployed" engineering. You can explain $O(n \log n) to an engineer and ROI to a CFO in the same hour. The Leader: Strong leadership DNA with experience at the Director, VP, or Founder level. You know how to build a culture, not just a team. The Operator: You thrive in "Zero-to-One" environments. You don't need a playbook; you enjoy writing it. The Communicator: Fluent in English and at least one additional regional language. You have "startup skin"—you value ownership, speed, and impact over rigid titles and corporate hierarchy. #J-18808-Ljbffr

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. This is an in-country role. We are looking for an experienced General Manager who has successfully built and led sales and technical teams. The GM will be responsible for the overall country strategy and deliverables, in line with the company priorities. We are looking for an execution-focused operator who can propel ElevenLabs in the country. As part of the role, you will: Develop and execute our Country strategy, including sales, customer delivery, KPI setting and hiring Design the optimal pipeline to reach our ambitious sales targets in the B2B side. In this sense, you will be expected to lead interactions with the top 30 strategic accounts in the market Hire the founding country team responsible for sales and implementations Define event priorities and where to invest for brand awareness Represent ElevenLabs in events and media appearances Work with the partner ecosystem to generate new collaborations and sales opportunities, in partnership with the global BD team Ideate, own and drive big bets in the country 15+ years of experience leading teams and highly complex projects Background in consulting and sales Deep expertise in deploying technical products and or solutions to enterprises Owner mentality. Hands‑on and self‑starter who is keen to get their hands dirty to produce results Outstanding communication and interpersonal skills A hands‑on leader who thinks outside the box and wants to generate results Proven ability to build and scale high‑performing teams Native speaker of the local language This role is based in Madrid with the requirement to travel on‑site with clients. #J-18808-Ljbffr

RED Global is recruiting on behalf of a top client for an experienced Middleware Engineer. This is a long-term contract position with hybrid working in Madrid. Start Date: ASAP Location: Madrid (Hybrid - 2-3 days on-site) Language: Spanish • 5+ years of experience in middleware infrastructure roles, • Strong background in web server administration (Apache, .NET, Tomcat, JBoss, WebLogic), • Experience with deployment, migration, and optimization of infrastructure supporting enterprise applications, • Solid understanding of infrastructure for integration and web publishing, • Hands-on experience with HAProxy, • Familiarity with OpenShift and DevOps practices (Git, Ansible automation), • Knowledge of Squid is a plus, • Comfortable working with development teams and managing advanced configurations, • Proactive and solution-oriented, • Strong communication and collaboration skills, • Able to take ownership of technical deployments and system improvements If this role sounds like a good fit for you, please send your latest CV to srodriguez@redglobal.com and let us know your availability for a quick chat. • Mid-Senior level, • Contract, • Other, Engineering, and Consulting, • IT Services and IT Consulting #J-18808-Ljbffr

Madrid hace 1 mes With over 25 years' experience, plus the same enormous passion and ambition we had on day-one, we're trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier -- and that's something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That's the power of plus. We are looking for a Senior Backend Software Engineer to join our Mobile Apps Team, bring new features to life, and support the evolution of our services and products. You will work closely with the product owner, area architect, and your team members to clarify business needs and technical requirements and define how to best support them. In close collaboration with other teams, your team will introduce new features and improvements to the mobile apps to provide an even better experience for more than 11 millions of our customers! As our Senior Backend Software Engineer: • You will work with your Team and Product Owner in a challenging Agile environment, collaborating closely with other teams., • You will participate in the team's technical/architectural discussions and decisions., • You will develop and continuously deliver applications for one of Europe's most successful pet e-commerce platforms., • You will participate in the complete software development life cycle from discovery through coding, testing, deployment, and maintenance. You will learn and grow your skills daily, striving for mastery using state-of-the-art technologies and practices such as AWS, Microservices, Docker, and more. At the Mobile Apps, our primary responsibility is the iOS and Android apps, including the services that power them. This includes all aspects of the customer journey, from onboarding, personalised home feed, wishlist, search and catalog to cart and checkout. As a rapidly growing channel, the Mobile Apps are crucial to the company's success. Here are several aspects of our team and work environment that contribute to a positive and fulfilling experience: • We work in self-organised teams following Scrum methodology, respecting and valuing everyone´s opinion., • We learn from each other and share knowledge through pair programming, code reviews, and many training opportunities., • We deliver value by developing new features, maintaining existing products, and improving all the infrastructure we need, so we would also like to have a colleague who is cross-functional., • We are committed to delivering high-quality products and believe that continuous delivery, clean code, and a DevOps mindset are key to achieving this goal., • Our team values a friendly and collaborative environment, and we greatly encourage open communication and teamwork. We believe in a team approach and do not assign blame; instead, we work together to build and maintain the system., • We embrace diversity, having colleagues from over 50 countries. This means our working language is English. These are some of the technologies/frameworks/practices we use: • Python, • Java 11+, Spring framework, • CI/CD with Jenkins pipeline, • Amazon Web Services and cloud deployments (S3, SNS, SQS, RDS, DynamoDB, etc.), using tools such as Terraform or AWS CLI, • Git, Scrum, Pair Programming, Peer Reviewing, • Participate in solution investigation, estimations, planning, and alignment with other teams., • Design, implement, deliver, and support backend solutions (restful web services) using micro-services architecture., • Work closely with other teams to integrate their solutions into the mobile apps., • Promote and implement test automation (e.g., unit tests, integration tests, e2e tests and performance tests), • Build and maintain CI/CD pipelines for continuous integration, development, and deployment., • Deploy applications on the cloud using technologies such as Docker, Kubernetes, AWS and Terraform., • Work closely with the team in an agile and collaborative environment. This will involve code reviews, pair programming, knowledge sharing, and incident coordination., • Maintain existing applications and reduce technical debt., • 6+ years of professional experience with Python; experience with Java and the Spring Framework is a plus., • Strong understanding of complex architecture landscapes, with the ability to independently investigate and implement new features., • Ownership mindset with a strong focus on delivering high‑quality solutions; experience with unit testing and Test‑Driven Development (TDD)., • Experience with DevOps tools and practices, including container orchestration, CI pipelines, monitoring and alerting, AWS, and Kubernetes., • Interest in contributing across the full software development lifecycle (frontend, backend, testing, and DevOps)., • Ability to mentor junior colleagues and help structure and clarify requirements., • Empathetic team player with the ability to build effective working relationships., • Excellent verbal and written communication skills., • Experience working within Agile practices and knowledge of Agile values & principles., • Experience working with Microservices., • Experience in the e‑commerce domain., • Experience with AI‑assisted development and modern SDLC tooling:, • Tools like GitHub Copilot / Copilot Chat, • Applying AI for code generation, refactoring, test automation, and documentation, • Using AI to accelerate debugging, prototyping, and architectural decisions Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you'll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you'll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There's an option to work for 20 days abroad in approved countries too. Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you'll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts. At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all. #LI-Hybrid #J-18808-Ljbffr

We\u2019re hiring a Talent Acquisition Partner to support our client, hiring across EMEA. It\u2019s a broad role covering go-to-market and sales roles. This is a Hybrid role with some office time in Madrid (3 days per week). You\u2019ll be a true partner to the business, sourcing top talent, optimising processes, and delivering quality hires fast. Your work will be very visible as part of our delivery team for this Enterprise client. • Own end-to-end hiring across several key business areas, • Manage the data as we hire, looking for more than just activity - helping managers make better decisions, • Build trusted partnerships with hiring managers, • Source top talent through creative and strategic methods, • Deliver a seamless, high-quality candidate experience, • Drive continuous improvement in how we hire, • Help build out recruitment strategies that will support hiring over the next 12 to 24 months, • 5+ years in full-cycle recruitment, • Confident working independently and managing stakeholders, • Hands-on sourcing experience across passive and active talent pools, • Driven, adaptable, and outcomes-focused, • Build real Trust with our client This is a fixed-term contract with the chance to extend. If this sounds like you, apply here or message me directly. Let\u2019s chat! 👋 #J-18808-Ljbffr

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. • Definición de arquitectura de IA aplicada a operaciones críticas (AIOps):, • Diseño del modelo de dependencias servicio-infraestructura (grafos/redes de Petri)., • Definición de pipelines de datos para análisis de impacto y simulaciones "what-if"., • Diseño de agentes inteligentes con RAG:, • Selección de fuentes (tickets, métricas, logs, CMDB)., • Definición de reglas de recuperación y citación de evidencias., • Gobernanza y seguridad:, • Establecer guardrails, listas blancas de comandos y trazabilidad de acciones., • Definir políticas de auditoría y control humano en automatismos., • Integración estratégica:, • Diseño de integración con ITSM/BMC, Dynatrace, ELK y Ansible., • Traducción de fallos técnicos a impacto de negocio (chat ejecutivo). Required skills and experience • Experience working as a software engineer on complex software projects, • Excellent coding skills and solid development experience (Java, Python, .Net, etc.) with debugging and problem-solving skills, • Software development methodologies, with demonstrated experience developing scalable and robust software, • Experienced in relational and NoSQL databases, data mapping, XML/JSON, REST-based web services, • Knowledge of architecture design - Microservices architecture, containers (Docker & k8s), messaging queues, • Deep understanding of OOP and design patterns, • Bachelor's degree in Computer Science, related technical field, or equivalent practical experience, • Certification in one or more of the hyperscalers (Azure, AWS, and Google GCP) - otherwise, you can obtain certifications with Kyndryl, • Experience with DevOps tools and modern engineering practices The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. Your career with us isn’t just a job- it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health- because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute- you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities- from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr

Ebury Madrid Office is seeking a Senior Product Manager to own the Comms product area within Client Platform. You will collaborate with Engineering and product leads to shape vision and deliver scalable services like Push Notifications, Attachments, Statements, and in-platform Chat. You’ll drive a roadmap across email, push, live chat, and documents, partnering with teams to ensure reliable delivery and measurable impact. This hybrid role offers a competitive package and growth opportunities. #J-18808-Ljbffr

Quince in Madrid is seeking a founding member of our Customer Experience team to deliver thoughtful, high‑quality service across phone, chat, email, and social channels by solving problems with empathy and guiding customers authentically. This hybrid role offers growth paths in specialization and leadership, a guaranteed-hour schedule, three weeks of training, and a competitive package including €14.50 per hour and a monthly performance bonus. #J-18808-Ljbffr

At Shakers, we're partnering with a leader in the conversational AI space, working with large enterprises, to bring on an AI Agent Architect for a new project. Remote role, hands‑on with agentic architecture and AI coding tools like Claude Code. The company already runs a conversational AI platform live across voice, chat and messaging channels, and is opening new projects this year. Someone needs to own how those problems get framed: how a router agent hands off to specialists, where the guardrails sit (user recognition, queue management, handoff to a human), and where the line falls between retrieving an answer and saying "I don't know" so agents never invent facts. You'll work closely with Product, DevOps, Customer Success and Technical Support to take flows from design to production, direct the build with tools like Claude Code, and stay hands on after launch to monitor quality and iterate. • Frame and design agentic architectures (router plus specialist agents) for chat and voice channels., • Define guardrails and gates: user recognition, queue management, escalation to a human agent., • Set the boundaries of each agent: when to answer, when to retrieve information, when to say "I don't know"., • Translate business goals into concrete rules, flows and guardrails., • Shape tone, messaging and channel adaptation across voice, chat and messaging., • Direct agentic coding tools (e.g. Claude Code) to build, review and validate agent behavior., • Monitor performance and KPIs post-launch, manage edge cases and iterate., • Guide the client through decisions and translate them into implementation., • Coordinate with Product, DevOps, Customer Success and Technical Support., • Train and enable the client's team to manage and optimize their AI Agents independently., • Proven experience designing agentic systems end-to-end: framing the problem, deciding on tools and context retrieval, designing flows, and defending the reasoning behind those decisions., • Track record identifying and preventing hallucinations, with clear criteria for when an agent responds, retrieves, or admits it doesn't know., • Product and UX oriented mindset: designs from the end user's perspective and bridges business goals with technical solutions., • Daily, hands‑on use of agentic coding tools (e.g., Claude Code) to direct build work and judge whether the output is correct., • Demonstrated portfolio deploying virtual assistants, conversational agents or AI products., • Working understanding of APIs and integrations., • Basics of authentication, privacy and security., • Reading-level Python., • Familiarity with GDPR and the EU AI Act., • Native Spanish and very good English, excellent written and verbal communication., • Availability for occasional in-person meetings in Madrid., • Experience with CCaaS platforms or voice assistants., • Enterprise client experience with tools like Jira, Notion, Zendesk or Figma., • Long‑term: 12 months from the start, with room to grow., • Full‑time, 100% remote (occasional on‑site meetings in Madrid)., • Real strategic weight: you shape how a growing AI company frames and ships its agent architecture for a brand new market., • Direct visibility with the client's decision‑makers and cross‑functional teams (Product, DevOps, CS, Support). #ConversationalAI #AgenticAI #ClaudeCode #AIAgents #Freelance #RemoteWork #J-18808-Ljbffr

Hello! Do you want to help us build the platform that connects Factorial to the rest of the software world, with strong engineering foundations today and AI as a growing part of how we work tomorrow? We're looking for engineers who: • Care about the maturity and quality of what they ship, more than the specific stack they use, • Care about whether the thing they built actually worked — not what their title says Our Engineering team is the engine behind Factorial, crafting the tech that makes HR simple, fast, and reliable for thousands of companies. If you love solving hard problems and want to build something that truly matters, come build it with us. We're a team of 200+ Product Engineers building a Business Management solution that actually works for the people using it. Our core stack is Ruby on Rails and React, though we're open to engineers from other stacks — what matters most to us is the maturity of your development practice. The API & Integrations team addresses particular challenges at Factorial. We sit at the intersection between product and platform. We own product surface while we also design developer experiences for internal and external developers of integrations. • We build tools for Factorial product teams to publish in our extensive public API., • We build an integrations framework to achieve the best user experience and developer experience when using integrations. Several Factorial products are already using this framework, and we keep expanding it., • We enable our developer partners to extend Factorial and live the best developer experience. With the acquisition of YepCode, we’re laying the groundwork to bring AI further into how we build integrations. Our mission is not only to unblock markets that rely on a fragmented market of different external software (payroll software solutions, ERPs, cloud-based identity services, etc.), but also to lower the barrier so that anybody (even HR managers) is able to create new integrations. As an engineer on the API & Integrations team, your main focus will be owning the development of our public API and integrations framework end-to-end, from problem definition and system design to shipping, monitoring, and iteration in production. • Own systems end-to-end From problem definition and system design to shipping, monitoring and iteration in production., • Collaborate closely with Product and Design Shape how the API and integrations framework serve real user needs, not just isolated technical components., • Work with a real cross-product consistency challenge: keeping the same user and integration experience across verticals (ATS, payroll, ERPs...), all tied to Factorial’s design system and transparent to every product team., • Stay close to our customers We have a strong customer-centric mindset: engineers regularly join customer calls, reviews, and feedback sessions to deeply understand real workflows, pain points, and constraints, ensuring we build the right solutions to real problems, not assumptions., • Share knowledge and raise the bar Mentor peers, document learnings, and contribute to Factorial's engineering best practices., • Take ownership of AI as it takes shape As we build on the YepCode acquisition, you won’t be joining a finished AI roadmap, you’ll be one of the people defining it: AI Skills, evaluation frameworks (Evals), RAG, and agentic workflows are all still taking shape, and we want someone who wants to build them, not just use them. Your title matters less than your mindset. You might be mid, senior, or staff. What we care about is: • Development maturity: you write solid, well-tested, production-grade code and can be trusted to own a system end-to-end, • Proven impact: shipped projects, side projects, or contributions that made a measurable difference, • Product-first thinking: you design complete experiences, not just isolated components, • Speed & adaptability: you experiment, learn, and iterate fast, • An abstraction mindset: real experience working with legacy/monolithic systems, with a track record of thinking in reusable, generic frameworks and components that serve multiple teams and languages, abstracting and generalizing solutions for multiple cases, rather than one-off, product-specific fixes. LLMs, skill-based agents, MCP, or other AI protocols are not required today, but relevant as our roadmap evolves. • Solid software engineering fundamentals and development maturity, in any language (backend, frontend, or both), • Experience shipping real products to production, • Knowledge of APIs, cloud platforms, and system design, • A fast learning curve with new tools and technologies We care far more about what you’ve built than the stack you used. Our team currently works with Ruby on Rails and React, but we’re open-minded about candidates from other stacks. We’re specifically looking for prior experience working with legacy/monolithic systems and evolving internal frameworks; the language itself doesn’t matter, what matters is having gone through that kind of architectural challenge. At Factorial, we believe the best products are built when people come together, in person to collaborate, challenge ideas, and move fast. That’s why our Engineering Teams follow an office-first, flexible schedule. We work on-site several days a week, using that time to connect, align, and innovate as a team. However, we also understand the importance of focus and flexibility, so we support remote work when it makes sense — whether for deep work, personal needs, or just a change of scenery. This balance helps us stay agile, creative, and closely connected, while giving everyone the space to do their best work. At Factorial we don’t evaluate you by years of experience but by your knowledge and skills. We use our Career Path with a rubric framework where we define what is expected for each experience level and skill. This framework allows you to know your current level and what you need to keep growing. We love transparency, so our Career Path includes the salaries for each level, which we share during the first interview to ensure alignment. • Intro Call - Chat with our Talent Partner about your journey and goals., • Hiring Manager Interview - Deep dive into your product mindset, teamwork, and problem-solving., • Live Challenge - A collaborative technical exercise based on real-life problems., • Final Coffee Chat - A relaxed conversation with our CTO & VP of Engineering to explore our vision, culture, and your growth. The whole process is remote, using videoconferencing tools! At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. With over 1,500 employees across Europe, Asia, Africa, and America, we are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you’re excited to shape the future of business management technology, we’d love to meet you. We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you. • We own it: We take responsibility for every project. We make decisions, not excuses., • We learn and teach: We’re dedicated to learning something new every day and, above all, share it., • We partner: Every decision is a team decision. We trust each other., • We grow fast: We act fast. We think that the worst mistake is not learning from them. Wanna learn more about us? Check our website! • High growth, multicultural and friendly environment, • Alan as private health insurance, • Healthy life with Wellhub (Gyms, pools, outdoor classes), • Save expenses with Cobee, • Language classes, • Breakfast in the office and organic fruit, • Food discounts with Nora, • Pet Friendly, • Much more that we’ll spill during the interview process! #J-18808-Ljbffr

Accenture Song es el lugar donde se diseñan experiencias que ayudan a mejorar la vida de las personas. Reimaginamos las industrias, productos y servicios. Si crees que nuestros clientes solo ganarán relevancia a través de la tecnología y la digitalización, tu lugar está con nosotros. • Participar en proyectos de consultoría relacionados con la mejora de la experiencia de cliente y la eficiencia de los servicios de atención., • Analizar y optimizar procesos de Customer Service (AS-IS / TO-BE), identificando oportunidades de mejora, automatización y autoservicio., • Definir y hacer seguimiento de KPIs operativos y de experiencia, apoyándote en herramientas de reporting y análisis de datos., • Colaborar con equipos de negocio, tecnología y data como nexo entre las necesidades funcionales y las soluciones digitales., • Apoyar iniciativas de presales, elaboración de propuestas, presentaciones y workshops con cliente., • Participar en proyectos de innovación digital en Customer Service, como nuevos canales de atención, mejoras omnicanal, autoservicio o asistentes virtuales., • Trabajar con equipos y proyectos diversos dentro de Service Advisory, adaptándote a distintos sectores, clientes y niveles de madurez., • 4-6 años de experiencia en entornos de transformación digital en Customer Service, Contact Center, operaciones o gestión de servicios actuando como puente entre negocio y tecnología., • Experiencia en análisis de procesos, seguimiento de KPIs, SLAs y mejora de la eficiencia operativa., • Participación en proyectos con múltiples stakeholders (negocio, IT, operaciones, data)., • Experiencia en:, • Canales de atención (voz, chat, email, autoservicio)., • Reporting y análisis de datos para la toma de decisiones., • Proyectos de transformación o mejora de servicios., • Conocimiento de herramientas de Customer Service, CRM o plataformas de reporting., • Nivel B2-C1 de inglés., • Conocimiento a nivel consultoría en plataformas de Contact Center y atención al cliente (Genesys, eGain), soluciones de medición de la experiencia y satisfacción del cliente (Medallia, Trustpilot) y entornos omnicanal y de autoservicio., • Conocimiento de herramientas de data y reporting como Power BI y Excel., • Experiencia en uso de herramientas de gestión y colaboración como JIRA o Confluence, y con entornos empresariales (CRM) desde un enfoque funcional y orientado a negocio. En Accenture, compañía reconocida como Great Place To Work®, apostamos por un modelo de híbrido de trabajo que, gracias a la tecnología y a nuestras instalaciones, nos permite mantener la conexión humana esencial para trabajar con nuestros equipos y clientes. Una conexión que nos permite mantener nuestra cultura de inclusión y diversidad y ser, según Refinitiv, la empresa más diversa del mundo. Además, te ofrecemos otros beneficios como: • Seguro médico, de Vida y accidentes, • Servicio médico y programas de bienestar, • Programa de retribución flexible y compra de acciones, • Programas de flexibilidad (horaria, de días libres, vacaciones...), • Itinerario formativo individualizado, • Programas de sostenibilidad y Fundación Accenture, • Red de empleados por la diversidad, • Otros beneficios: Oficina Bankinter con condiciones especiales y reparto de beneficios #J-18808-Ljbffr

Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. We’re looking for a Manager, Sales to join our Emerging Sales team at Pleo (SMB), and manage ES, NL and Nordics markets. In this role, you’ll help drive revenue expansion in these regions B2B market. You’ll report to our Senior Manager of Sales and work closely with teams in Marketing, Revenue Operations, and Customer Success. Our highly collaborative team of 6 Account Executives (AEs) is dedicated to acquiring small-and-medium business accounts in these regions. You’ll also have the chance to partner with teams across our global offices to ensure success. • Lead, coach, and develop a high-performing outbound sales team of 6 Account Executives, setting clear career progression paths and driving their professional growth, • Set and execute the sales strategy for the regions B2B market, leveraging your market knowledge to target the right buyers through the most effective channels, • Lead by example by picking up the phone, conducting sales calls, and actively stepping into the sales process to close deals when needed, • Analyse pipeline and performance data to uncover optimisation opportunities and steer the team toward hyper-growth targets, • Act as the face of Sales for Pleo in the regions building strong local community ties by hosting and participating in Meetups, conferences, and startup events., • Proven track record of successfully hiring, managing, coaching, and scaling sales teams, • A deep understanding of how B2B buyers operate in Spain (other markets are a plus) and a strong grasp of the regional SaaS landscape, • Solid experience running, measuring, and scaling high-velocity outbound sales pipelines, • A natural ability to build trust with your team and cross-functional partners., • A proactive, “roll-up-your-sleeves” attitude, whether you've run a startup before or are deeply involved in startup communities., • Native or bilingual proficiency in both English and Spanish, any other language will be a plus, • Have experience working in an international setting or managing teams across different markets., • Possess professional experience outside of sales (e.g., Customer Success or Marketing)., • Have previously built structured career-progression framework tracks for sales representatives., • You genuinely love coaching and watching early-career sales professionals grow into star performers, • You want to have complete ownership of different regions like Spain, Netherlands and Nordics, • You are an “entrepreneur at heart” who thrives on ownership, fast-paced environments, and leading from the front line., • You prefer a highly corporate, hands-off management style where you no longer interact with customers or pick up the phone., • You do not have a strong foundation in B2B SaaS sales or deep familiarity with the Spain, or Netherlands, or Nordics business landscape., • You are looking for a fully remote position (this position requires to come to the office, on a hybrid set up), • Lead your team of 6 AEs through strategic onboarding and coaching programs to maximise their outbound sales velocity, • Collaborate with Regional Marketing and Growth teams to refine our local GTM strategy. Maximising pipeline yield for the regions you'll be responsible for, • Grow your skills in international business leadership, managing a critical territory for a top-tier, rapidly expanding fintech leader in the European market. Please note: We can hire on a hybrid set-up in any of the locations listed on the advert but you will need to be physically based in the country of your choice with a valid right to work. We are unable to offer visa sponsorship for this role in any of the listed locations. • Your own Pleo card (no more out-of-pocket spending!), • Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office, • Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis, • We offer 25 days of holiday + your public holidays, • For our Team, we offer both hybrid and fully remote working options, • We use MyndUp to give our employees access to free mental health and well-being support with great success so far, • Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work, • Intro call: A 30-minute chat with our Talent Partner to discuss the role and your background., • Hiring Manager Interview: A 45 mins chat to deep dive into your experience with the hiring manager, • Pleo Challenge and Team Interview: We will send you a take home test and invite you to present during a 60 minute team interview. This is an opportunity to show us how you would handle the day to day of the role, • Final Interview: A final interview with a senior leader Transparency is important to us so we also wanted to share some insights about what we’re looking for in applications to ensure you can set yourself up for success! Last time we hired for this role, we received a vast number of applications but only a few were selected for an intro call. With this in mind, we want to help you understand what we really care about when reviewing your application: • CV writing and content: we receive a lot of CVs, and many of them are AI-generated. We love seeing people leverage AI—it’s a big focus for us internally too—but without human intervention, these CVs can sometimes become generic and fail to show a candidate in the best light. What we're really looking for is the specific details of real impact that only you know from your previous experience. A top tip from us is to use the “Achieved X, as measured by Y, by doing Z” formula (credit: Laszlo Bock, :2014) to give a really clear picture of what you’ve worked on. A final note: including links to your previous companies' websites is a huge help and allows us to truly understand your background!, • Application care: every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process., • Profile to role fit: highlight most important aspects of the role, points that might get misunderstood, any specific industry requirements etc., • English first. Since it’s our company language, please submit your application in English. You’ll be using it a lot if you join us., • A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails., • Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us., • Interview at your best. We want you feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email We’ll design a process that works for you., • Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here., • Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role., • Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit. #J-18808-Ljbffr