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What makes Cognizant Netcentric a great fit for you? At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With Holacracy at our core, every individual is empowered to make an impact. The role We're looking for a Data Analyst to translate AI-generated insights from customer call transcripts into actionable product and operational improvements. Embedded in a cross-functional team alongside Data Scientists and Product Managers, you'll bridge the gap between technical insights and real-world implementation — helping identify why customers call and driving initiatives that reduce call volume and improve customer experience. The role sits at the intersection of data analytics, customer experience, and product development. What you’ll do • Work with AI-generated outputs from call transcript analysis (e.g., contact reasons, intent classification, conversation themes), • Interpret and validate AI insights in collaboration with Data Scientists, ensuring business relevance and clarity, • Identify and structure key call drivers, customer pain points, and recurring issues, • Translate insights into clear, actionable recommendations for product and operational teams, • Collaborate with product teams to define features, improvements, and initiatives aimed at reducing call volume, • Develop a deep understanding of customer journeys, • Act as a bridge between Technical Team and Product Teams ensuring shared understanding of insights, • Analyze call center performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets when needed, • Hands-on experience in connecting to various data sources, managing data integrations, and exploring and analyzing data across multiple platforms and systems., • Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self-serve insights, • Identify trends, customer pain points, and behavioral patterns, and translate them into actionable insights, • Write advanced queries and data transformations to process large-scale, multi-source datasets, • Perform data preparation, exploratory analysis, and reporting automation, • Ensure data consistency, KPI alignment, and clarity across teams What you bring • 3–5 years of experience in Data and Product Analytics, • Strong ability to interpret data and translate insights into business actions, • Solid working knowledge of SQL and data exploration (Databricks preferred), • Solid understanding of prompting and GPT models, • Experience working with cross-functional teams (product, operations, data science), • Understanding of customer journeys and contact center environments, • Experience building dashboards in Tableau or similar BI tools, • Strong communication skills across technical and non-technical stakeholders, • Hands-on, proactive mindset with ownership of end-to-end topics At Cognizant Netcentric you get: • Permanent contract, • 30 working days of vacation, • Flexible working hours, • Recognition bonus system, • Private health insurance, • Apple work equipment, • WFH equipment + welcome package, • WFH monthly expenses compensation, • Access to Udemy courses, • Adobe certification, • Sponsored gym membership, • Tax-free benefits (ticket restaurant, kindergarten and transport), • A dynamic and international team, • Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

What makes Cognizant Netcentric a great fit for you? At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With Holacracy at our core, every individual is empowered to make an impact. The role We're looking for a Data Analyst to translate AI-generated insights from customer call transcripts into actionable product and operational improvements. Embedded in a cross-functional team alongside Data Scientists and Product Managers, you'll bridge the gap between technical insights and real-world implementation — helping identify why customers call and driving initiatives that reduce call volume and improve customer experience. The role sits at the intersection of data analytics, customer experience, and product development. What you’ll do • Work with AI-generated outputs from call transcript analysis (e.g., contact reasons, intent classification, conversation themes), • Interpret and validate AI insights in collaboration with Data Scientists, ensuring business relevance and clarity, • Identify and structure key call drivers, customer pain points, and recurring issues, • Translate insights into clear, actionable recommendations for product and operational teams, • Collaborate with product teams to define features, improvements, and initiatives aimed at reducing call volume, • Develop a deep understanding of customer journeys, • Act as a bridge between Technical Team and Product Teams ensuring shared understanding of insights, • Analyze call center performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets when needed, • Hands-on experience in connecting to various data sources, managing data integrations, and exploring and analyzing data across multiple platforms and systems., • Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self-serve insights, • Identify trends, customer pain points, and behavioral patterns, and translate them into actionable insights, • Write advanced queries and data transformations to process large-scale, multi-source datasets, • Perform data preparation, exploratory analysis, and reporting automation, • Ensure data consistency, KPI alignment, and clarity across teams What you bring • 3–5 years of experience in Data and Product Analytics, • Strong ability to interpret data and translate insights into business actions, • Solid working knowledge of SQL and data exploration (Databricks preferred), • Solid understanding of prompting and GPT models, • Experience working with cross-functional teams (product, operations, data science), • Understanding of customer journeys and contact center environments, • Experience building dashboards in Tableau or similar BI tools, • Strong communication skills across technical and non-technical stakeholders, • Hands-on, proactive mindset with ownership of end-to-end topics At Cognizant Netcentric you get: • Permanent contract, • 30 working days of vacation, • Flexible working hours, • Recognition bonus system, • Private health insurance, • Apple work equipment, • WFH equipment + welcome package, • WFH monthly expenses compensation, • Access to Udemy courses, • Adobe certification, • Sponsored gym membership, • Tax-free benefits (ticket restaurant, kindergarten and transport), • A dynamic and international team, • Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. ABOUT US: Make the team that changes the way the world experiences sport. This role will be responsible for the implementation, development and processing of Sportradar’s contracts and document management system, primarily responsible for processing global client, sales, vendor and other legal contracts for review, risk assessment, final approval, signature and storage. You will work with all of Sportradar’s global commercial and contract-related constituents to ensure that Sportradar contracts are processed efficiently to optimize Sportradar’s contract management systems in accordance with Sportradar standards and policies to accelerate revenue and reduce risk. In addition to these core responsibilities, you will provide support on other legal matters as the needs of the business require, including assisting with debt collection processes, conducting research and contributing to various projects across the legal group. THE CHALLENGE: • Supporting the global Sales, Commercial Procurement, Legal, and Contracting team in overall administrative support in the processing of global contracts while complying with internal standards, • Supporting the global Procurement, Legal, and Contracting team in collaboration with internal stakeholders such as Sales, Legal, Compliance etc., • Supporting the global Sales, Commercial, Procurement, Legal, and Contracting team in implementing, establishing new business processes for optimal use of Sportradar’s contract management system, • Supporting the global Procurement, Legal, and Contracting team in administrative support for various systems, including Ironclad, DocuSign and Salesforce, • Supporting debt collection processes, conducting research and other legal matters across the group as required ABOUT YOU: • Bachelor's degree and 5+ years of experience in contract management/administration; Juris Doctorate or equivalent also preferred, • Experience in supporting in-house global technology firms is preferred, with focusing on license, hosting, confidentiality, professional services, procurement contracts and similar contracts for which an in-house counsel is proficient, • Experience in supporting the implementation of a global contract management system, driving process improvements and efficiencies across a global, diverse legal department, and developing guidelines for contract processing including coordination and oversight for contract approvals, signature and storage, • Knowledge and experience in utilizing legal support Artificial Intelligence tools preferred, as well with systems such as Ironclad, Docu-Sign, and Salesforce, • Experience in supporting debt collection processes, along with broad exposure to diverse legal department functions, is desirable; highly trustworthy and discreet, • Ability to work with a high volume of time-critical contracts across the globe, • Strong communication, organizational, and problem-solving skills, as well as the ability to work independently and as part of a team ADDITIONAL SKILLES DESIRED: • Adept and highly adaptable in supporting global Sales/Legal/Procurement teams and working with different internal and external constituents as required, • Contract negotiation: Negotiating contract terms and conditions with other parties, • Contract and legal analysis: Analyzing potential risks and identifying areas for improvement, • Contract and legal compliance: Ensuring that contracts and internal processes comply with regulations and that the business meets its contractual obligations, • Contract administration: Overseeing the execution of contracts, including monitoring performance and tracking key metrics, • Contract advice: Providing advice to employees and leadership on the information in contracts, • Contract documentation: Maintaining contract records, files, and logs, • Contract policy: Drafting and recommending new and revised contracting policies, • Contract training: Developing and presenting training to staff on procurement and contracting; perform other duties as assigned or required. OUR OFFER: • A collaborative environment with colleagues from all over the world (Offices in Europe, Asia and US) including various social events and teambuilding., • Flexibility to manage your workday and tasks with autonomy., • A balance of structure and autonomy to tackle your daily tasks., • Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants., • Global Employee Assistance Programme., • Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience)., • Online training videos., • Flexible working hours. While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation—both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a hybrid model, with team members working in the office three days a week to build relationships, exchange ideas, and grow together. OUR RECRUITMENT PROCESS: • Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations., • Two Technical Interviews: Meet with the Technical team and later with the Hiring Manager to dive into your solution, as also discuss team fit., • Onsite Interview: Meet with the local team and tour our local office for a final meet and greet., • Finals Steps: Receive feedback and, if successful, an offer! At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team! #J-18808-Ljbffr

¡Multiplica te está buscando! Somos una consultora especializada en ofrecer las mejores oportunidades laborales al mejor talento digital del mercado. Tenemos 20 años de experiencia reclutando a personas capacitadas, innovadoras y con ganas de crecer para nuestros clientes. Actualmente colaboramos con empresas en LATAM, USA, Europa y África y contamos con talentos que trabajan presencialmente y/o remoto en diferentes partes del mundo. Nuestros talentos son los agentes de cambio que están creando las organizaciones del futuro. ¡Sé parte de este cambio! Actualmente estamos en la búsqueda para uno de nuestros clientes un: SOPORTE TÉCNICO SALESFORCE Objetivo del Puesto: Buscamos un/a profesional de soporte técnico con conocimientos funcionales en Salesforce que brinde soporte de primer nivel a los usuarios de los centros operativos de Aire, resolviendo incidencias con un enfoque pedagógico y proactivo. Su rol será clave para garantizar una experiencia fluida en el uso de la plataforma durante el proceso de transformación digital de la compañía, contribuyendo directamente al éxito del Roll-out de Salesforce en los centros. Responsabilidades: • Atender y resolver consultas e incidencias de usuarios a través de chat, buzón y casos escalados en Salesforce., • Gestionar la comunicación con el proveedor de implementación Salesforce para la correcta atención de incidencias., • Administrar tareas planificadas: alta/baja de usuarios y ajustes en configuraciones de centros (disponibilidades, parametrizaciones)., • Identificar y solucionar problemas en procesos de negocio reportados por los centros., • Documentar casos resueltos y proponer mejoras en los protocolos de soporte., • Colaborar con el equipo interno para asegurar la continuidad operativa de Salesforce., • Participar en guardias rotativas de soporte en fines de semana., • Fomentar la adopción de la plataforma mediante soporte proactivo y comunicación clara con usuarios no técnicos. Requisitos: • Mínimo 2 años de experiencia en soporte técnico con Salesforce., • Conocimiento funcional de Salesforce (se valora certificación Salesforce Administrator)., • Experiencia con herramientas de gestión de incidencias (Service Cloud, Zendesk o similares)., • Conocimientos para realizar configuraciones básicas en plataformas CRM., • Dominio del Inglés avanzado conversacional y escrito (C1)., • Disponibilidad para trabajar de Miércoles a Domingo (descanso Lunes y Martes) de 9:00 a.m. a 18:00 p.m. (horario español), 100% remoto, residiendo en España. Beneficios: • Ingreso a nómina desde el primer día de trabajo con todos los beneficios de acuerdo a Ley., • Contratación por 6 meses (renovable)., • Beneficios corporativos de Multiplica., • Aprendizaje continuo: acceso gratuito a cursos y capacitaciones constantes., • Pertenecer a programa de referidos., • Agradable clima laboral.

We are: Wizeline, a global AI-centric technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact. With the right people and the right ideas, there’s no limit to what we can achieve Are you a fit? Sounds awesome, right? Now, let’s make sure you’re a good fit for the role: Responsibilities: • Responsible for designing and building AI-enabled services that support high-value Financial Crime scaling challenges., • The engineer combines strong .NET engineering foundations with practical experience using Azure OpenAI, Azure AI Search, secure Azure hosting patterns and Retrieval Augmented Generation to build grounded, auditable and cost-aware solutions., • The engineer works on use cases aligned to the FinCrime Scaling backlog, including Screening, Cross Border Payments, Name Screening, KYC/KYB, Companies House alerts, Court Orders, Wider Exposure Reviews, Tactical Intelligence Reviews, iSAR Complex, Fraud and Transaction Monitoring., • The focus is on reducing manual effort, improving operational scalability, supporting faster and better-informed investigations, and delivering measurable ROI. Must-have Skills To be successful in this role, you must have: • Strong experience with LLMs, • Azure OpenAI for chat/completion capabilities., • Azure AI Foundry/AI Studio, • Azure AI Search for retrieval over approved knowledge sources., • Azure AI Search hybrid retrieval, semantic ranking and citation-backed responses., • When to use RAG rather than fine-tuning or a generic prompt., • How to structure source documents for retrieval., • Chunking, indexing and vectorisation concepts., • While Azure is our primary platform, the engineer should also understand the other models and frameworks we can use, along with the trade-offs between them., • Excellent communication and collaboration skills. English B2 Advanced or C1 Nice-to-have: • Financial Crime Experience, • Azure storage technologies What we offer: • Competitive compensation & total rewards, • Health benefits & wellness programs, • Savings & retirement plans, • Global mobility opportunities, • Flexible work policy and remote-friendly approach, • Happy hours, gaming tournaments, sports activities & more, • Continuous learning & training programs with WizeAcademy, • Free certifications in cloud technologies and coding languages Find out more about our culture here.

Ready to trade your standard routine for the historic streets and sunny beaches of Athens? We are recruiting dynamic, communicative Spanish speakers to join our multicultural team in Greece. This project is built around supporting the expansive Online Store of a global luxury technology titan renowned for its immaculate product design and user-friendliness. Our team scales from 400 FTEs up to 1,000 FTEs during peak seasons, making it the perfect ecosystem for young professionals looking to build an international network and kickstart a serious career. As a Customer Expert (CE), you will utilize positive language to interact with Spanish-speaking customers across three primary channels: inbound calls, chat, and email. • Consultative Sales: Help users navigate the online storefront. You will follow a scripted framework to uncover customer desires, compare devices, and successfully close the sale., • E-Commerce Service: Provide top-tier after-sales support. You will manage logistic and shipping scenarios, taking charge when packages are delayed or when a customer needs to cancel or return an order., • Dual Expertise: You will begin your journey focusing on either sales or service, and then transition into mandatory cross-skilling after 30 days to become a master of both tracks., • Language Power: C1 fluency or native-level Spanish, with a B2 level of English for training comprehension., • Digital Agility: Comfortable using computers, navigating MS Office, and maintaining a typing speed of 25+ words per minute with an accuracy score of 80% or higher., • Vibe: A tech-friendly personality who thrives in a metrics-driven environment and loves working with a diverse, international crowd. No previous experience is required! Our dedicated team leads will provide weekly SGT, VDC, and refresher training sessions to help you master three core KPIs: • TMS: Driving top-tier customer satisfaction scores., • BCR: Maximizing booked call rates through professional consultation., • FCR: Resolving client scenarios efficiently during the first interaction, • Health and Well-being: Stay covered with private health insurance starting from day one, look after your mind with 24/7 access to psychological counseling, and enjoy regular wellness activities organized for the team, • Career Growth: Benefit from a comprehensive, fully paid initial training period and clear pathways to unlock future opportunities in Senior Specialist or Management positions., • Relocation Package: Full assistance making the move to Athens, Greece., • Gradual Onboarding: We don't throw you into the deep end. You will have a dedicated 1-week nesting period with internal assessments and a comfortable 50% call-handling workload to get your feet wet., • Thrive in Culture: Work alongside a premium brand, participate in massive global product launches, and enjoy potential part-time options down the line (subject to operations approval). #J-18808-Ljbffr

We are: Wizeline, a global AI-centric technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact. With the right people and the right ideas, there’s no limit to what we can achieve Are you a fit? Sounds awesome, right? Now, let’s make sure you’re a good fit for the role: Responsibilities: • Responsible for designing and building AI-enabled services that support high-value Financial Crime scaling challenges., • The engineer combines strong .NET engineering foundations with practical experience using Azure OpenAI, Azure AI Search, secure Azure hosting patterns and Retrieval Augmented Generation to build grounded, auditable and cost-aware solutions., • The engineer works on use cases aligned to the FinCrime Scaling backlog, including Screening, Cross Border Payments, Name Screening, KYC/KYB, Companies House alerts, Court Orders, Wider Exposure Reviews, Tactical Intelligence Reviews, iSAR Complex, Fraud and Transaction Monitoring., • The focus is on reducing manual effort, improving operational scalability, supporting faster and better-informed investigations, and delivering measurable ROI. Must-have Skills To be successful in this role, you must have: • Strong experience with LLMs, • Azure OpenAI for chat/completion capabilities., • Azure AI Foundry/AI Studio, • Azure AI Search for retrieval over approved knowledge sources., • Azure AI Search hybrid retrieval, semantic ranking and citation-backed responses., • When to use RAG rather than fine-tuning or a generic prompt., • How to structure source documents for retrieval., • Chunking, indexing and vectorisation concepts., • While Azure is our primary platform, the engineer should also understand the other models and frameworks we can use, along with the trade-offs between them., • Excellent communication and collaboration skills. English B2 Advanced or C1 Nice-to-have: • Financial Crime Experience, • Azure storage technologies What we offer: • Competitive compensation & total rewards, • Health benefits & wellness programs, • Savings & retirement plans, • Global mobility opportunities, • Flexible work policy and remote-friendly approach, • Happy hours, gaming tournaments, sports activities & more, • Continuous learning & training programs with WizeAcademy, • Free certifications in cloud technologies and coding languages Find out more about our culture here.

Experteer Overview En Turner u0026amp; Townsend, el MEP Manager en Sevilla lidera la gestión de instalaciones eléctricas, mecánicas y de seguridad en proyectos multisector. Colabora estrechamente con clientes, ingenierías y contratistas para garantizar calidad, seguridad y cumplimiento; acompaña las fases de diseño y obra y responde ante costes y cambios. Participa en commissioning y en el sistema de gestión de la empresa para impulsar resultados de alto impacto. Es una oportunidad para vincular experiencia técnica con liderazgo en proyectos internacionales. Compensaciones / Beneficios • Gestión de diseño de instalaciones eléctricas MT/BT, HVAC, PCI, BMS, fontanería, IT y seguridad • Interlocutor principal con especialistas y con cliente/ingeniería en la etapa de diseño • Coordinación con responsables de diseño y Project Manager en diseño del proyecto • Apoyo al responsable de construcción en la coordinación de instalaciones en obra • Gestión y coordinación de contratistas y Dirección Facultativa en su especialidad • Apoyo en licitaciones y gestión de costes y cambios • Seguimiento y control de cumplimiento contractual, plazos, calidad y seguridad • Gestión de actividades de Commissioning (con apoyo al Commissioning Manager) • Participación en el Sistema de Gestión de Calidad, Medioambiente y buenas prácticas Responsabilidades • ≥10 años de experiencia en puestos de MEP en proyectos • Conocimiento y manejo de Office 365 y MProject • Formación en Ingeniería Industrial o equivalente • Inglés a nivel profesional • Conocimientos de seguridad y salud en obra y sostenibilidad • Capacidad de coordinación y planificación • Habilidad para comunicar con clientes y gestionar equipos externos Requisitos principales • Contrato indefinido • 23 días de vacaciones • Plan de formación y desarrollo con posibilidades internacionales • Retribución flexible (cheques guardería, restaurante, transporte, seguro médico) • Seguro de vida para empleados con 1 año de antigüedad • Plataforma de consulta general, nutrición y psicología por videollamada o chat

What makes Cognizant Netcentric a great fit for you? At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With Holacracy at our core, every individual is empowered to make an impact. The role We're looking for a Data Analyst to translate AI-generated insights from customer call transcripts into actionable product and operational improvements. Embedded in a cross-functional team alongside Data Scientists and Product Managers, you'll bridge the gap between technical insights and real-world implementation — helping identify why customers call and driving initiatives that reduce call volume and improve customer experience. The role sits at the intersection of data analytics, customer experience, and product development. What you’ll do • Work with AI-generated outputs from call transcript analysis (e.g., contact reasons, intent classification, conversation themes), • Interpret and validate AI insights in collaboration with Data Scientists, ensuring business relevance and clarity, • Identify and structure key call drivers, customer pain points, and recurring issues, • Translate insights into clear, actionable recommendations for product and operational teams, • Collaborate with product teams to define features, improvements, and initiatives aimed at reducing call volume, • Develop a deep understanding of customer journeys, • Act as a bridge between Technical Team and Product Teams ensuring shared understanding of insights, • Analyze call center performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets when needed, • Hands-on experience in connecting to various data sources, managing data integrations, and exploring and analyzing data across multiple platforms and systems., • Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self-serve insights, • Identify trends, customer pain points, and behavioral patterns, and translate them into actionable insights, • Write advanced queries and data transformations to process large-scale, multi-source datasets, • Perform data preparation, exploratory analysis, and reporting automation, • Ensure data consistency, KPI alignment, and clarity across teams What you bring • 3–5 years of experience in Data and Product Analytics, • Strong ability to interpret data and translate insights into business actions, • Solid working knowledge of SQL and data exploration (Databricks preferred), • Solid understanding of prompting and GPT models, • Experience working with cross-functional teams (product, operations, data science), • Understanding of customer journeys and contact center environments, • Experience building dashboards in Tableau or similar BI tools, • Strong communication skills across technical and non-technical stakeholders, • Hands-on, proactive mindset with ownership of end-to-end topics At Cognizant Netcentric you get: • Permanent contract, • 30 working days of vacation, • Flexible working hours, • Recognition bonus system, • Private health insurance, • Apple work equipment, • WFH equipment + welcome package, • WFH monthly expenses compensation, • Access to Udemy courses, • Adobe certification, • Sponsored gym membership, • Tax-free benefits (ticket restaurant, kindergarten and transport), • A dynamic and international team, • Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.

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We are: Wizeline, a global AI-centric technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact. With the right people and the right ideas, there’s no limit to what we can achieve Are you a fit? Sounds awesome, right? Now, let’s make sure you’re a good fit for the role: Responsibilities: • Responsible for designing and building AI-enabled services that support high-value Financial Crime scaling challenges., • The engineer combines strong .NET engineering foundations with practical experience using Azure OpenAI, Azure AI Search, secure Azure hosting patterns and Retrieval Augmented Generation to build grounded, auditable and cost-aware solutions., • The engineer works on use cases aligned to the FinCrime Scaling backlog, including Screening, Cross Border Payments, Name Screening, KYC/KYB, Companies House alerts, Court Orders, Wider Exposure Reviews, Tactical Intelligence Reviews, iSAR Complex, Fraud and Transaction Monitoring., • The focus is on reducing manual effort, improving operational scalability, supporting faster and better-informed investigations, and delivering measurable ROI. Must-have Skills To be successful in this role, you must have: • Strong experience with LLMs, • Azure OpenAI for chat/completion capabilities., • Azure AI Foundry/AI Studio, • Azure AI Search for retrieval over approved knowledge sources., • Azure AI Search hybrid retrieval, semantic ranking and citation-backed responses., • When to use RAG rather than fine-tuning or a generic prompt., • How to structure source documents for retrieval., • Chunking, indexing and vectorisation concepts., • While Azure is our primary platform, the engineer should also understand the other models and frameworks we can use, along with the trade-offs between them., • Excellent communication and collaboration skills. English B2 Advanced or C1 Nice-to-have: • Financial Crime Experience, • Azure storage technologies What we offer: • Competitive compensation & total rewards, • Health benefits & wellness programs, • Savings & retirement plans, • Global mobility opportunities, • Flexible work policy and remote-friendly approach, • Happy hours, gaming tournaments, sports activities & more, • Continuous learning & training programs with WizeAcademy, • Free certifications in cloud technologies and coding languages Find out more about our culture here.

¡Multiplica te está buscando! Somos una consultora especializada en ofrecer las mejores oportunidades laborales al mejor talento digital del mercado. Tenemos 20 años de experiencia reclutando a personas capacitadas, innovadoras y con ganas de crecer para nuestros clientes. Actualmente colaboramos con empresas en LATAM, USA, Europa y África y contamos con talentos que trabajan presencialmente y/o remoto en diferentes partes del mundo. Nuestros talentos son los agentes de cambio que están creando las organizaciones del futuro. ¡Sé parte de este cambio! Actualmente estamos en la búsqueda para uno de nuestros clientes un: SOPORTE TÉCNICO SALESFORCE Objetivo del Puesto: Buscamos un/a profesional de soporte técnico con conocimientos funcionales en Salesforce que brinde soporte de primer nivel a los usuarios de los centros operativos de Aire, resolviendo incidencias con un enfoque pedagógico y proactivo. Su rol será clave para garantizar una experiencia fluida en el uso de la plataforma durante el proceso de transformación digital de la compañía, contribuyendo directamente al éxito del Roll-out de Salesforce en los centros. Responsabilidades: • Atender y resolver consultas e incidencias de usuarios a través de chat, buzón y casos escalados en Salesforce., • Gestionar la comunicación con el proveedor de implementación Salesforce para la correcta atención de incidencias., • Administrar tareas planificadas: alta/baja de usuarios y ajustes en configuraciones de centros (disponibilidades, parametrizaciones)., • Identificar y solucionar problemas en procesos de negocio reportados por los centros., • Documentar casos resueltos y proponer mejoras en los protocolos de soporte., • Colaborar con el equipo interno para asegurar la continuidad operativa de Salesforce., • Participar en guardias rotativas de soporte en fines de semana., • Fomentar la adopción de la plataforma mediante soporte proactivo y comunicación clara con usuarios no técnicos. Requisitos: • Mínimo 2 años de experiencia en soporte técnico con Salesforce., • Conocimiento funcional de Salesforce (se valora certificación Salesforce Administrator)., • Experiencia con herramientas de gestión de incidencias (Service Cloud, Zendesk o similares)., • Conocimientos para realizar configuraciones básicas en plataformas CRM., • Dominio del Inglés avanzado conversacional y escrito (C1)., • Disponibilidad para trabajar de Miércoles a Domingo (descanso Lunes y Martes) de 9:00 a.m. a 18:00 p.m. (horario español), 100% remoto, residiendo en España. Beneficios: • Ingreso a nómina desde el primer día de trabajo con todos los beneficios de acuerdo a Ley., • Contratación por 6 meses (renovable)., • Beneficios corporativos de Multiplica., • Aprendizaje continuo: acceso gratuito a cursos y capacitaciones constantes., • Pertenecer a programa de referidos., • Agradable clima laboral.