Guest Services Front Desk Agent - La Fabrica &Co | Post graduate accommodation for students - Barcelona

POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

🚀 About the opportunity We are recruiting on behalf of one of our clients looking for German-speaking Fundraising Agents to contact individuals who have already supported charitable causes in the past. This is not cold calling. You'll be speaking with warm contacts who are already familiar with the organization and helping encourage renewed support. This is a fully remote freelance opportunity with flexible working hours. 🎯 What you'll do • Contact previous supporters by phone, • Have friendly, engaging conversations, • Explain current fundraising campaigns, • Encourage supporters to make a new donation, • Update call outcomes in the CRM 👤 What we're looking for • Native or fluent German (C1/C2), • Good communication and listening skills, • Comfortable speaking on the phone, • Reliable internet connection and a quiet workspace, • Available at least 20 hours per week, • Previous experience in customer service, sales, fundraising or call centers is a plus, • Self-employed/Freelance status (or able to work as an independent contractor) 💰 Compensation • €15 per hour, • Performance bonus for every successful donation, • Flexible schedule, • Remote work 🌍 Why join? • Warm leads only (no cold calling), • Meaningful work supporting charitable initiatives, • Flexible hours that fit your schedule, • Ongoing training and support, • Long-term collaboration opportunities for top performers

📞 Telesales Agent – Dutch/Flemish & French Speaker | Remote B2C Telesales What are we looking for? We are looking for a professional with recent experience in 100% phone-based sales within a call center environment, used to: high daily call volumes, working with sales scripts, managing KPIs and targets, and selling B2C products or services over the phone. If you enjoy a dynamic, results-driven environment and you are motivated by closing sales every day, this opportunity could be a great fit for you. About the company A leading multinational company in the home appliance insurance sector, with more than 16 million customers worldwide. A stable, well-established environment focused on delivering excellent customer service. Your responsibilities Handle and make calls to existing customers who already have an insurance policy, with the aim of encouraging renewals and new sales. Explain warranties, terms and conditions clearly. Manage objections by following the sales script and established procedures. Update and manage the customer database. Requirements Fluent in French and Flemish/Dutch Minimum 1 year of recent experience in B2C telesales within a call center environment, working with KPIs and targets. Strong communication skills, persuasion skills and a results-oriented mindset. What we offer Competitive salary + commissions. Meal vouchers + life insurance. Full remote-working equipment + allowance for additional material. 100% remote work from anywhere in Spain. Full-time schedule, Monday to Friday. 👉 If you are looking for a stable role with clear targets and a structured sales environment, we would love to hear from you!