Guest Experience - Hotel Secrets Lanzarote Resort & Spa - Hosco - Las Palmas

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! We are looking for a Purchasing Agent Intern to be part of the team at SLS Barcelona. Under the guidance of the Purchasing Manager, you’ll be responsible for the storage, distribution, maintenance and accounting of food and beverage, general supplies and maintaining the cleanliness of the storage area according to standards: - Assist with the closing of Purchase Orders (POs) under the supervision of the Purchasing Manager, ensuring that all relevant documentation and procedures are properly completed. - Support the Purchasing team in updating and maintaining data in the ADACO system, ensuring that information is accurate and up to date. - Check receiving and storage procedures daily to ensure they are being followed. - Be responsible for receiving, documenting, storing and issuing all goods and materials ordered. - Verify that products are received, issued, documented, stored and ordered according to company guidelines. - Issue received goods to the appropriate departments. - Issue stock and supplies to staff submitting duly approved requisition forms, in accordance with standard operating procedures (SOPs). - Keep requisition forms on file, ensuring they are properly completed and acknowledged by the requesting party. - Ensure that all items stored in freezers are properly packed in plastic bags and appropriately labeled. - Coordinate with other departments on warehouse operational matters when necessary. - Keep the shipping and receiving log up to date. - Take and maintain an accurate inventory of storeroom products

En el corazón de Madrid, dentro del histórico Barrio de las Letras, Nômade Temple (www.nomadetemple.com/Madrid) es un espacio donde la gastronomía se vive como una forma de conexión y creatividad. Buscamos un/a Cocinero/a con pasión por el oficio, que quiera formar parte de un equipo que cocina con identidad, cuidado y buena energía. Esta es una oportunidad para crecer dentro de una propuesta gastronómica con carácter propio —desde la cocina contemporánea de GUGA hasta la coctelería y sabores de nuestro Rooftop— y aportar tu talento a experiencias que la gente recuerda. ¿Qué harás? Preparar y elaborar platos siguiendo los estándares de calidad y presentación de la casa. Apoyar en la mise en place diaria y la organización de tu partida. Cuidar la higiene, seguridad alimentaria y orden en cocina. Trabajar codo a codo con el equipo y el chef de partida/jefe de cocina. Aportar tus ideas y ganas de hacer las cosas bien. Lo que buscamos: Experiencia previa como cocinero/a (hoteles, restaurantes o similar). Compromiso, actitud y ganas de aprender. Organización y atención al detalle, incluso bajo presión. Valorable formación en cocina/hostelería.

JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets • Ensures knowledge and understanding of OSHA regulations are up to date. • Oversees all lost and found procedures. • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to ensure adequate supplies. • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. • Works effectively with the Engineering department on guest room maintenance needs. • Understands and complies with loss prevention policies and procedures. • Ensures all employees have proper supplies, equipment and uniforms. • Assists in supervising an effective inspection program for all guestrooms and public space. • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. • Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees. • Sets a positive example for guest relations. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

¿Te apasiona la atención al cliente y el sector del bienestar? En Secrets Lanzarote Resort & Spa , exclusivo resort de lujo adults only perteneciente a Hyatt, buscamos incorporar un/a Recepcionista de Spa para formar parte de un equipo comprometido con la excelencia y la creación de experiencias únicas para nuestros huéspedes. Trabajarás en uno de los resorts más prestigiosos de Canarias, rodeado de un entorno privilegiado y con oportunidades reales de crecimiento profesional dentro de una compañía internacional. ¿Cuáles serán tus funciones?Atención al cliente y experiencia de huésped Recibir, informar y asistir a los clientes del spa durante toda su experiencia. Gestionar reservas de tratamientos, masajes y servicios de bienestar. Controlar el acceso a las instalaciones y circuitos de spa. Gestionar consultas, solicitudes e incidencias garantizando una atención excelente. Asegurar la satisfacción del cliente antes, durante y después de su visita. Gestión comercial y ventas Promocionar tratamientos, experiencias wellness y productos del spa. Detectar oportunidades de upselling y venta complementaria. Informar sobre promociones, servicios y novedades del centro. Gestión administrativa Realizar cobros y cierre de caja. Actualizar fichas de clientes y registros internos. Controlar el stock de productos y materiales de recepción. Coordinar incidencias y necesidades operativas con el equipo de Spa. Supervisión de instalaciones Velar por el correcto estado de las instalaciones, vestuarios y gimnasio. Supervisar el cumplimiento de los estándares de calidad, seguridad e higiene. Colaborar en las aperturas y cierres diarios del centro. ¿Qué buscamos? Experiencia previa en recepción, atención al cliente, wellness, hoteles o centros spa. Nivel de inglés que permita atender a clientes internacionales. Orientación al cliente y excelentes habilidades comunicativas. Capacidad organizativa y atención al detalle. Valorable experiencia en venta de servicios o productos. Te ofrecemos Contrato fijo discontinuo a jornada completa. Salario competitivo más incentivos por upselling y desempeño. Posibilidad de alojamiento y manutención. Oportunidades reales de desarrollo profesional dentro de Hyatt y Hesperia World. Formación continua y aprendizaje en un entorno internacional. Tarifas y descuentos exclusivos en hoteles Hyatt alrededor del mundo. Excelente ambiente de trabajo en un resort de referencia en Canarias. ¿Por qué unirte a nosotros? Porque tendrás la oportunidad de desarrollar tu carrera en una compañía internacional líder en hospitalidad, formando parte de un equipo que apuesta por la excelencia, el bienestar y el crecimiento de las personas.

¿Te gustaría desarrollar tu carrera en dos de los hoteles más exclusivos de Lanzarote? En Secrets Lanzarote Resort & Spa y Grand Hyatt Lanzarote Playa Dorada Resort & Spa buscamos estudiantes apasionados por la hotelería, el turismo y la excelencia en el servicio que quieran realizar sus prácticas curriculares o extracurriculares en un entorno internacional. Esta es una oportunidad única para aprender junto a profesionales del sector, adquirir experiencia real en un hotel de lujo y formar parte de marcas reconocidas a nivel mundial. ¿Qué departamentos ofrecemos? • Front Office (Recepción) • Guest Experience • Revenue Management • Reservas • Servicio de Sala (Food & Beverage) • Cocina ¿Qué aprenderás? Dependiendo del departamento asignado, podrás: • Participar en la atención y experiencia de los huéspedes. • Colaborar en la gestión operativa de hoteles de lujo. • Conocer estrategias de Revenue Management y optimización de ingresos. • Apoyar la gestión de reservas y atención al cliente. • Desarrollar conocimientos en restauración y servicio gastronómico. • Participar en la elaboración y producción culinaria junto a equipos profesionales. ¿Qué buscamos? • Estudiantes de Turismo, Dirección Hotelera, ADE, Marketing, Gastronomía, Cocina o titulaciones afines. • Nivel de inglés intermedio o avanzado. • Pasión por la hospitalidad y orientación al cliente. • Actitud positiva, ganas de aprender y trabajar en equipo. • Posibilidad de firmar convenio de prácticas con centro de estudios. ¿Qué ofrecemos? • Formación práctica en hoteles de referencia internacional. • Tutorización y seguimiento durante toda la experiencia. • Alojamiento y manutención durante toda la estancia. • Oportunidades de desarrollo profesional dentro de Hesperia World y nuestras marcas asociadas. Si quieres iniciar tu carrera en la industria hotelera de lujo, ¡queremos conocerte!